Sir/Madam,

Terima kasih di atas aduan yang dibuat kepada kami menerusi pihak Malaysian Communications and Multimedia Commission (MCMC) bertarikh 2 Februari 2017.

Terlebih dahulu, pihak kami amat menghargai usaha tuan untuk menghubungi kami.

Seperti yang anda semua ketahui, TM baru-baru ini melancarkan kempen Ganjaran Istimewa sebagai sebahagian daripada Pelan Penambahbaikan Jalur Lebar yang telah diumumkan pada 24 Oktober 2016.

Ganjaran di bawah kempen tersebut termasuklah naik taraf kelajuan, pakej-pakej Webe dan HyppTV serta baucer diskaun gaya hidup. Ramai yang telah menyatakan pilihan mereka dan kami akan melakukan yang terbaik bagi memenuhi pilihan tersebut secepat mungkin.

Para pelanggan Streamyx juga adalah sebahagian daripada Pelan Penambahbaikan Jalur Lebar - kempen Ganjaran Istimewa ini. Pelanggan-pelanggan yang layak akan dihubungi bermula April 2017 untuk penaiktarafan pakej sedia ada anda.

TM sentiasa menaik taraf infrastrukturnya, menambah kapasiti rangkaiannya serta memperbaiki ketersediaan perkhidmatannya bagi memberikan pengalaman yang lebih baik. Anda akan dimaklumkan berkenaan penawaran dan perkembangan terkini menerusi pengumuman dan komunikasi apabila tiba masanya tidak lama lagi. Sementara itu, kami berharap anda akan menikmati ganjaran penghargaan yang kami sediakan untuk anda.

Terima kasih sokongan berterusan anda kepada produk dan perkhidmatan kami. Sekiranya terdapat sebarang pertanyaan atau maklum balas, sila layari laman web www.tm.com.my ataupun e-mel ke help@tm.com.my. Anda juga boleh menghubungi TM di talian 100 dan alternatifnya, sila tweet kami di @TMconnects atau melalui facebook di Everyone Connects.

Sekian, terima kasih.

Yang benar,
Nur Raini
TM Email Team
Telekom Malaysia Berhad

Sir/Madam,

Terima kasih di atas aduan yang dibuat kepada kami menerusi pihak Malaysian Communications and Multimedia Commission (MCMC) bertarikh 2 Februari 2017.

Terlebih dahulu, pihak kami amat menghargai usaha tuan untuk menghubungi kami.

Seperti yang anda semua ketahui, TM baru-baru ini melancarkan kempen Ganjaran Istimewa sebagai sebahagian daripada Pelan Penambahbaikan Jalur Lebar yang telah diumumkan pada 24 Oktober 2016.

Ganjaran di bawah kempen tersebut termasuklah naik taraf kelajuan, pakej-pakej Webe dan HyppTV serta baucer diskaun gaya hidup. Ramai yang telah menyatakan pilihan mereka dan kami akan melakukan yang terbaik bagi memenuhi pilihan tersebut secepat mungkin.

Para pelanggan Streamyx juga adalah sebahagian daripada Pelan Penambahbaikan Jalur Lebar - kempen Ganjaran Istimewa ini. Pelanggan-pelanggan yang layak akan dihubungi bermula April 2017 untuk penaiktarafan pakej sedia ada anda.

TM sentiasa menaik taraf infrastrukturnya, menambah kapasiti rangkaiannya serta memperbaiki ketersediaan perkhidmatannya bagi memberikan pengalaman yang lebih baik. Anda akan dimaklumkan berkenaan penawaran dan perkembangan terkini menerusi pengumuman dan komunikasi apabila tiba masanya tidak lama lagi. Sementara itu, kami berharap anda akan menikmati ganjaran penghargaan yang kami sediakan untuk anda.

Terima kasih sokongan berterusan anda kepada produk dan perkhidmatan kami. Sekiranya terdapat sebarang pertanyaan atau maklum balas, sila layari laman web www.tm.com.my ataupun e-mel ke help@tm.com.my. Anda juga boleh menghubungi TM di talian 100 dan alternatifnya, sila tweet kami di @TMconnects atau melalui facebook di Everyone Connects.

Sekian, terima kasih.

Yang benar,
Nur Raini
TM Email Team
Telekom Malaysia Berhad

ya same email they reply to me. free offer need wait take few month too .

me too, let's see what will shitmyx offer on april....

erm, how and where to check the surprise?

sorry, for wrong question.
i mean where and how to check whether i'm confirmed getting the upgrade

I can predict on April more SUCKprise from TM especially for Streamyx subscriber...

My prediction from TM with ridiculous scenario:-

1) Free upgrade to higher speed of Streamyx with add-on cost RM 20 or more - 
Ridiculous reason might feedback from TM: After you upgrade the higher speed of Streamyx, the speed still the same. Once you feedback again to TM, they will say currently port is full already. Then what is the reason you pay add-on cost RM20 or more?
2) Free upgrade to Unifi 30
Ridiculous reason might feedback from TM: Pay RM189/monthly (discount RM10/monthly within 12 months). After 12 months, pay RM199/monthly
3) Free hypptv for ALL Streamyx (Not upgrade the speed)
Ridiculous Surprise: This hypptv is "free" for first 3 months. After 3 months, it will automatic charge monthly for your hypptv. Thus, it is not consider "Free" hypptv at all.
4) Webe plan with discount RM10 only
Ridiculous Surprise with out of my prediction: This discount RM10 only valid for 1 year. After that, no more discount. Then what is the point I use your shit Webe??
So guy, what do you think / prediction on April TM Suckprise?

already highest 8mbps in my area ( will tm increase to 10 mbps? ) , normal got 6-7 mbps only .

I just received a bad news from TM Net yesterday.

They said that I would never get the free speed upgrade
because I'm staying in High Rise building and my line
is VDSL which only support up to 30Mbps max.
P.S. Why are they offering Unifi Advance 50 around my area?

I can predict on April more SUCKprise from TM especially for Streamyx subscriber...

My prediction from TM with ridiculous scenario:-

1) Free upgrade to higher speed of Streamyx with add-on cost RM 20 or more - 
Ridiculous reason might feedback from TM: After you upgrade the higher speed of Streamyx, the speed still the same. Once you feedback again to TM, they will say currently port is full already. Then what is the reason you pay add-on cost RM20 or more?
2) Free upgrade to Unifi 30
Ridiculous reason might feedback from TM: Pay RM189/monthly (discount RM10/monthly within 12 months). After 12 months, pay RM199/monthly
3) Free hypptv for ALL Streamyx (Not upgrade the speed)
Ridiculous Surprise: This hypptv is "free" for first 3 months. After 3 months, it will automatic charge monthly for your hypptv. Thus, it is not consider "Free" hypptv at all.
4) Webe plan with discount RM10 only
Ridiculous Surprise with out of my prediction: This discount RM10 only valid for 1 year. After that, no more discount. Then what is the point I use your shit Webe??
So guy, what do you think / prediction on April TM Suckprise?

more like.....

TM April Fool Suckprise

I can predict on April more SUCKprise from TM especially for Streamyx subscriber...

My prediction from TM with ridiculous scenario:-

1) Free upgrade to higher speed of Streamyx with add-on cost RM 20 or more - 
Ridiculous reason might feedback from TM: After you upgrade the higher speed of Streamyx, the speed still the same. Once you feedback again to TM, they will say currently port is full already. Then what is the reason you pay add-on cost RM20 or more?
2) Free upgrade to Unifi 30
Ridiculous reason might feedback from TM: Pay RM189/monthly (discount RM10/monthly within 12 months). After 12 months, pay RM199/monthly
3) Free hypptv for ALL Streamyx (Not upgrade the speed)
Ridiculous Surprise: This hypptv is "free" for first 3 months. After 3 months, it will automatic charge monthly for your hypptv. Thus, it is not consider "Free" hypptv at all.
4) Webe plan with discount RM10 only
Ridiculous Surprise with out of my prediction: This discount RM10 only valid for 1 year. After that, no more discount. Then what is the point I use your shit Webe??
So guy, what do you think / prediction on April TM Suckprise?

can we all combine effort and complain to MCMC? they are supposed to provide 2x bandwidth this year but FEB already and still not getting the upgrade. How? Who want to  #jomcomplain

Nah, or simpler, they'll just rub RM50 GemFive voucher onto our faces and say "Surprise MudaFuka!"

can we all combine effort and complain to MCMC? they are supposed to provide 2x bandwidth this year but FEB already and still not getting the upgrade. How? Who want to  #jomcomplain

I don't mind since every month delayed is money getting wasted.

As per my previous post, this is a privilege provided by the govt. to all existing BB subscribers and not some discretionary (ffs) free upgrade given by the ISP.

Its TM's obligation to provide this to us customers and those who are not technically limited (existing port / infra supports the upgraded speeds) for this service shouldn't be taking any longer than a paid upgrade.