Saw the promotion almost everywhere. Not buying it, because i know m'sia is no free lunch region, scam for one time for a so-called "streamyx free installation fee and setup fee and free Wi-Fi  modem", the coming month bills is unbelievable expensive with full fee and double charged on site service fee. The existing  1Malaysia  streamyx package far more cheaper, how come double standard? a friend of mine get 8mbps at rm 80+ only.  feel like this post going to be deleted in few minute again.

Why are you still with Unifi?
Go with Time!

Where to get this?

Does this mean if you get crap surprise you can decline and recheck again for better offer?

Sir/Madam,

Terima kasih di atas aduan yang dibuat kepada kami menerusi pihak Malaysian Communications and Multimedia Commission (MCMC) bertarikh 2 Februari 2017.

Terlebih dahulu, pihak kami amat menghargai usaha tuan untuk menghubungi kami.

Seperti yang anda semua ketahui, TM baru-baru ini melancarkan kempen Ganjaran Istimewa sebagai sebahagian daripada Pelan Penambahbaikan Jalur Lebar yang telah diumumkan pada 24 Oktober 2016.

Ganjaran di bawah kempen tersebut termasuklah naik taraf kelajuan, pakej-pakej Webe dan HyppTV serta baucer diskaun gaya hidup. Ramai yang telah menyatakan pilihan mereka dan kami akan melakukan yang terbaik bagi memenuhi pilihan tersebut secepat mungkin.

Para pelanggan Streamyx juga adalah sebahagian daripada Pelan Penambahbaikan Jalur Lebar - kempen Ganjaran Istimewa ini. Pelanggan-pelanggan yang layak akan dihubungi bermula April 2017 untuk penaiktarafan pakej sedia ada anda.

TM sentiasa menaik taraf infrastrukturnya, menambah kapasiti rangkaiannya serta memperbaiki ketersediaan perkhidmatannya bagi memberikan pengalaman yang lebih baik. Anda akan dimaklumkan berkenaan penawaran dan perkembangan terkini menerusi pengumuman dan komunikasi apabila tiba masanya tidak lama lagi. Sementara itu, kami berharap anda akan menikmati ganjaran penghargaan yang kami sediakan untuk anda.

Terima kasih sokongan berterusan anda kepada produk dan perkhidmatan kami. Sekiranya terdapat sebarang pertanyaan atau maklum balas, sila layari laman web www.tm.com.my ataupun e-mel ke help@tm.com.my. Anda juga boleh menghubungi TM di talian 100 dan alternatifnya, sila tweet kami di @TMconnects atau melalui facebook di Everyone Connects.

Sekian, terima kasih.

Yang benar,
Nur Raini
TM Email Team
Telekom Malaysia Berhad

ya same email they reply to me. free offer need wait take few month too .

me too, let's see what will shitmyx offer on april....

already highest 8mbps in my area ( will tm increase to 10 mbps? ) , normal got 6-7 mbps only .

Nah, or simpler, they'll just rub RM50 GemFive voucher onto our faces and say "Surprise MudaFuka!"

can we all combine effort and complain to MCMC? they are supposed to provide 2x bandwidth this year but FEB already and still not getting the upgrade. How? Who want to  #jomcomplain

I don't mind since every month delayed is money getting wasted.

As per my previous post, this is a privilege provided by the govt. to all existing BB subscribers and not some discretionary (ffs) free upgrade given by the ISP.

Its TM's obligation to provide this to us customers and those who are not technically limited (existing port / infra supports the upgraded speeds) for this service shouldn't be taking any longer than a paid upgrade.

as UNIFI new user, do i need to register for thankyousurprise?

" Please come back again later "

a new joke surprise hope

same. they said got other surprise this april

well there is still hope and to put some pressure to them

From few friends who work at TM.
But the detail changes every time as if the top management can't seem to make up their mind.

got this in my bill today... checked my speed and was upgraded to 10Mbps download and 5mbps upload... But then this will be asymmetrical or symmetrical?

previous was usual RM149 package, without add-ons and GST.

My latest bill still having the same amount as I paid in previous months. But stated dunno what "HyppTV Ruby Pack (Promo)" and also "Voice STD 20 Monthly Fee".

Thank you for contacting TM. We apologise for the late response.

Upon checking in our system, we found that your account are entitled for Unifi Lite 10 mbps (Thank you Surprise Campaign). However, kindly note that the implementation will be perform automatically by phases starting on April 2017 and onward. We apologise as we are unable to provide the exact date for the upgrade because the implementation is based on the technical readiness. Nevertheless, once the modification has been successfully performed, customer will be given a notification upon implementation of the new speed via e-mail or SMS. Customers are to be advised to restart all equipment (TM router and Set Top Box) once they have received the notification. Therefore, we appreciate if you could monitor the e-mail or SMS time in time.

Thus, we hope the above explanation has reverts to your query.

For further enquiries or feedback, chat with us at https://mytm.tm.com.my for fast and reliable online assistance. Alternatively, you may tweet us at @TMConnects, leave your comments at our Facebook,Everyone Connects or enjoy self-service assistance through TM Self Help website at www.tm.com.my.

We look forward to serve you better.
Regards,
ammaa

My aunt streamyx 4mbps upgraded to 8mbps MANY months ago.
She direct went to TMpoint and done within same day.
Bkt Mertajam area
Hmm i thought copper canot support so high?   
maybe im outdated...

anyway Unifi should be all using VDSL2

It exactly same situation like mine

" Status: Investigation
Tarikh / Date: 29/09/2017 - 10:54 AM
Ditugaskan Kepada / Assigned To: TELEKOM MALAYSIA
Ditugaskan Untuk / Assignee:Haleza Customer Service Telekom Malaysia
Status: Investigation
Tarikh / Date: 29/09/2017 - 10:54 AM
Ditugaskan Kepada / Assigned To: TELEKOM MALAYSIA
Ditugaskan Untuk / Assignee:Haleza Customer Service Telekom Malaysia
Status: New
Tarikh / Date: 29/09/2017 - 08:54 AM
Ditugaskan Kepada / Assigned To: TELEKOM MALAYSIA
Ditugaskan Untuk / Assignee:
Cannot tahan already , yesterday i complaint to MCMC

"Is that telekom malaysia take any action for my issue ?

Since there is no feedback from them, i might terminate the service from Telekom, very disappoint for their efficiency to handle the case"

Today telekom people call me , arrange this Sunday to upgrade and replace modem.

I like  , need complaint banyak baru take action.