Anyone's complain to MCMC managed to get "resolved"?

Mine still investigating.

walk-in to the TM. ignored those call from any agent. verbally w/o legit proof & empty promise.

remember ask someone to record a video during conversation for hard copy proof.

Quickly teach me how you get it?

You stay in new building with full fibre wiring?

Yes ,new building .ftth ...

why la TM just not reduce the price for subscribers who are cannot be upgrade their speed for whatever reason it is.

if there is no improvement can be made so logically reduce their monthly fee.

Me too..........

No company will voluntarily reduce their revenue and profit.

yeah common sense in that
but for current subscibers only
and that thing stem from 2017 budget

for new subscibers they subject to current/future price la

My one still the same surprise (suckprise) with Webe.

Did somebody shoot to MCMC about this suckprise?
If have, how the MCMC respond?

they try give price reduction by giving out free hypptv packages / webe discounts

I believe MANY streamyx subscriber cannot upgrade speed, hence if TM reduce price for them TM will lose a big portion of revenue. Judging from the poor coverage of Unifi, I suspect TM earn more from Streamyx subscribtion than Unifi.......

if TM give discount for RM10-20/month say for 2 years the subscribers more than happy compare to current rewards
maybe if customer make a petition to gomen then TM will try to accommodate to the idea

Does this mean if you get crap surprise you can decline and recheck again for better offer?

I guess that answers my earlier question above.

I think this one only applicable for Unifi customers.
For Streamyx, that's called "abandon" already.

TM won't care you using Streamyx...

Just checked my "surprise" and got this...

"Your UniFi will be upgraded from February 2017 onwards"

So, need to wait for few more days?

TM is balls tbh; back in December 2016, I had already checked that my house can be "subscribed" for Unifi PRO 100, so I can't understand why I need to wait from Jan to June for them just to uncap the speeds.

If it's equipment factors, they should send their technicians to change the BTU (and/or router) yes?

If I opted for a paid subscription to 100, the upgrade will be done pretty much immediate (a max upto a week incase BTU / router needs upgrade).

Let me know about any successful complaints to MCMC - I will also look into this since I'm not going to be waiting until June for an eligibility upgrade since it was announced by Jibby in Bajet 2017 & not some discretionary upgrade that I need to adhere to.

This post has been edited by cOMMANDER pRASNTH: Feb 8 2017, 06:48 PM

Sir/Madam,

Terima kasih di atas aduan yang dibuat kepada kami menerusi pihak Malaysian Communications and Multimedia Commission (MCMC) bertarikh 2 Februari 2017.

Terlebih dahulu, pihak kami amat menghargai usaha tuan untuk menghubungi kami.

Seperti yang anda semua ketahui, TM baru-baru ini melancarkan kempen Ganjaran Istimewa sebagai sebahagian daripada Pelan Penambahbaikan Jalur Lebar yang telah diumumkan pada 24 Oktober 2016.

Ganjaran di bawah kempen tersebut termasuklah naik taraf kelajuan, pakej-pakej Webe dan HyppTV serta baucer diskaun gaya hidup. Ramai yang telah menyatakan pilihan mereka dan kami akan melakukan yang terbaik bagi memenuhi pilihan tersebut secepat mungkin.

Para pelanggan Streamyx juga adalah sebahagian daripada Pelan Penambahbaikan Jalur Lebar - kempen Ganjaran Istimewa ini. Pelanggan-pelanggan yang layak akan dihubungi bermula April 2017 untuk penaiktarafan pakej sedia ada anda.

TM sentiasa menaik taraf infrastrukturnya, menambah kapasiti rangkaiannya serta memperbaiki ketersediaan perkhidmatannya bagi memberikan pengalaman yang lebih baik. Anda akan dimaklumkan berkenaan penawaran dan perkembangan terkini menerusi pengumuman dan komunikasi apabila tiba masanya tidak lama lagi. Sementara itu, kami berharap anda akan menikmati ganjaran penghargaan yang kami sediakan untuk anda.

Terima kasih sokongan berterusan anda kepada produk dan perkhidmatan kami. Sekiranya terdapat sebarang pertanyaan atau maklum balas, sila layari laman web www.tm.com.my ataupun e-mel ke help@tm.com.my. Anda juga boleh menghubungi TM di talian 100 dan alternatifnya, sila tweet kami di @TMconnects atau melalui facebook di Everyone Connects.

Sekian, terima kasih.

Yang benar,
Nur Raini
TM Email Team
Telekom Malaysia Berhad

LOL kopi-pasta damage control

ya same email they reply to me. free offer need wait take few month too .

This post has been edited by s2000c: Feb 8 2017, 11:07 PM