I didn't get the upgrade yet. Glad that I'm not alone.
TM Thank You Surprise, screw you surprise
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 Feb 14 2017, 07:31 AM
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#1
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Junior Member
366 posts Joined: May 2010  
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Sep 5 2017, 12:02 AM
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#2
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Junior Member
366 posts Joined: May 2010
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QUOTE(soonwai @ Sep 2 2017, 11:15 AM) Dun worry, every year got September. I bet next September you already have your upgrade. How do you check status? Can share? i want to check mine. Seems like some people getting response from TM that it's now October. It's a bit morbid but true. While the houses in my street awaits our free upgrade, one of my neighbours passes away.  Update: Good news! For those who still haven't got their free upgrade. I've received confirmation that it will be done in December of 2017 not 2018.   Thanks. |
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Sep 5 2017, 12:20 AM
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#3
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Junior Member
366 posts Joined: May 2010
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noted.
can i assume that the livechat, asktmwidget.jsp is down and i have to ask tomorrow? |
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Sep 5 2017, 07:21 AM
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#4
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Junior Member
366 posts Joined: May 2010
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QUOTE(soonwai @ Sep 5 2017, 12:54 AM) I think they chit-chat only up to 12am. Thanks for the suggestion. I will call 100 instead.You’ll need to login to mytm/myunifi. There’s a live chat widget there. Alternatively raised a support ticket or call 100. Not interested to register an account just for a question. This post has been edited by nill: Sep 5 2017, 07:21 AM |
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Sep 5 2017, 01:52 PM
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#5
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Junior Member
366 posts Joined: May 2010
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TM live chat request from me a reference number when i register for thank you surprise.
They instructed me to check email from thankyousurprise@tm.com.my but inside the email don't have any reference number. The livechat is down now. Any ways for me to retrieve the number? This post has been edited by nill: Sep 5 2017, 02:03 PM |
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Sep 5 2017, 02:35 PM
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#6
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Junior Member
366 posts Joined: May 2010
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QUOTE(soonwai @ Sep 5 2017, 02:19 PM) First time I hear about a reference number. In my case, I didn't get any email after I registered for thankyousurprise so no ref number for me. I enquire at live chat every month and they've never asked for one either. Later i will confront them. Thanks for the quick reply.Anyway, the livechat still down... |
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Sep 5 2017, 09:22 PM
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#7
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Junior Member
366 posts Joined: May 2010
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QUOTE(soonwai @ Sep 5 2017, 02:49 PM) Also raise a ticket with the same query, you'll probably get 2 different answers. Live chat told me end of the year (Dec), support ticket said September. Live chat tell me October 2017. For a 3rd opinion, call 100.  Lazy to confirm with other options. https://www.tm.com.my/OnlineHelp/ContactUs/...es/default.aspx Live Chat This post has been edited by nill: Sep 5 2017, 09:24 PM Attached thumbnail(s) 
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Sep 13 2017, 08:05 PM
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#8
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Junior Member
366 posts Joined: May 2010
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QUOTE(nill @ Sep 5 2017, 09:22 PM) Live chat tell me October 2017. Status update:Lazy to confirm with other options. https://www.tm.com.my/OnlineHelp/ContactUs/...es/default.aspx Live Chat Speed upgraded from 30 to 50. Received the following SMS on the same date speed is upgraded. Only called Live chat and didn't contact MCMC. RM0.00 TM Your UniFi plan (603********) has been updated. Please turn off modem for 10 mins and switch it back on to complete the update. Thank you. Good luck to the rest. |
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