my D-Link modem provided by TM can get 30mbps on wifi ...99%

u on same floor with just few walls? if Yes, thats expected.

I got too, they offer me to upgrade to 8Mbps for RM130. Donno should i take it or wait if there any free upgrade for streamyx.. she say will call again in Monday..

please check back from 1 mac 2017 lol

still postponed my surprise

maybe want to offer free upgrade lol

same floor . if so many floors , of course cannot cover all....

Bravo, F them kaw kaw for the sake of all Shitmix users,
Btw curious what price 8M they offer u? 140?

Tm is going against the law Pm set. Cheaper internet for all, half the price double the speed.

Same to me, DIR 850 give 50mbps speed wirelessly 2.4 and 5 Ghz

Rm130 8M is decent and rare price offer, I would've take it. The best I can get is 140 and I reject it, TM do not deserve my additional 10 bucks. Did they called u because u complain to MCMC?

NO, I didn't make any complaints yet. It quite surprising they offer. I afraid if I take it, someday TM gift free upgrade or reduce price due to Najib promises during Bajet, rugi la sebab 2 years contract

This post has been edited by mackcyber: Feb 4 2017, 02:24 PM

Same batch. But till now no news.

Yup, he had the audacity to offer me RM140 8Mbps.....

I will not pay extra!

Guys, the so called "thankyouSurprise" upgrade, does it required to bond the contract for certain year ?

I got email regards 30 -> 50 gb upgrade, currently paying RM189 with sport channel ..i'm thinking to cut down the expenses after the sport channel no longer support EPL ..and thinking to switch to time, which offering 100gb with RM149 ...

1. anyone experience time broadband, is it stable ?
2. the reason i'm asking whether contract extension will trigger on free upgrade, quite a long story ..

My initial plan was : 10GB + Sport package = 149 + 30 = RM179, thanks to GST and total up is RM189

on last Dec 2016, i go to TM counter and request to downgrade since the sport package do not offer EPL anymore, but they told me can't downgrade, cause it was upgrade to 30GB via the phone confirmation, and they are right as someone called and convinced me to upgrade, i asked about 5 times, does this upgrade bond to contract and he told not..he repeated during the phone confirmation with the clause of no contract extension even my contract expired..

the counter receptionist told now 30GB is about RM179, so my package is consider worthy since it bundle with sport channel ..

I told her the fu*king fact is that, first and foremost, i didn't see any improvement in line upgrade, i still experience slowness while i doing my office work via LYNC or net stuffing.
Secondly, the sport channel i no longer turn on since i signup purely for EPL purposes and i don't need it, they offer other package but those are unless to me.

Long story short, i request to terminate it, but then she told me it was upgraded last time, hence the contract extension auto renewal was applied, i told her during phone call, you people told no contract extension, what's the joke and now i know how TM fool the customer ...so i don't believe they offer "thankyouSurprise" sincerely

I believe my story is not new to someone, i'm preparing the worst case by pay them for penalty and switch to Time broadband, appreciated if someone share your experience if you are using Time broadband.

This post has been edited by officeBoy: Feb 4 2017, 07:56 PM

From what i have heard, time is a no brainer if ubhave coverage. Maybe u cn get better answer in their thread

haha, they deserve it....

Really pity TM telemarketing people as really no fault of theirs.

No pity for telemarketer.
The guy actually wanna trick me into upgrading with RM140.
Something about, previous price is RM160 bla bla, special limited time promotion for RM140 right now.
No extension of contract etc (which is a bullshit)

Insider source mentioned the RM140 will be the new price for 8mbps.

now u guys kinda lucky got offer 130.. im stuck with old 150 and no one call me

FAQ THANK YOU SURPRISE



1. I am a UniFi customer, why am I getting these offers instead of speed upgrade?
- Speed upgrade is subject to network capability. Your continued support is valuable to TM and as a gesture of appreciation of your support, we have lined up many offers throughout the year for you to enjoy
2. I am a Streamyx customer, why am I getting these offers instead of speed upgrade? Should I accept the current offer?
- This is the start of a year-long campaign from TM and TM customers can expect more value added offerings from us throughout the year. You will hear from us from time to time as more new surprises become available.
- Streamyx customers are also part of the Broadband Improvement Plan - Thank You Surprise campaign. Eligible customers will be contacted starting April 2017 for the upgrading of your current packages.
- Customers are encouraged to enjoy the current offers as well as the subsequent offers from TM. Rest assured, your acceptance of the current offer will not affect any future offers.
3. Why the surprises are not of the same value with the free speed upgrade?
- Speed upgrade is subject to network capability. Your continued support is valuable to TM and as a gesture of appreciation of your support, we have lined up many offers throughout the year for you to enjoy.
4. If I can’t get the speed upgrade due to technical limitation, can I get discount on my current package?
- Speed upgrade is subject to network capability. Your continued support is valuable to TM and as a gesture of appreciation of your support, we have lined up many offers throughout the year for you to enjoy.
- You are encouraged to take up these offers as and when it becomes available.
5. Can customer request for 'Free Speed Upgrade'?
- TM is continuously upgrading its infrastructure, increase network capacity and improve service availability towards better experience. You will be updated of the latest offers and progress through announcements and communication once it is available in the near future.
- In the meantime, we hope that you enjoy our token of appreciation that we have lined up for you.
6. What are some of the technical limitations?
- The technical limitations include infrastructure readiness, network capacity and service availability.
7. There are customers who can’t get Speed Upgrade due to technology limitation and refuse to accept ‘Thank You Surprise’, can they request for cheaper broadband package?
- The speed upgrade is subject to service availability.
- TM is continuously upgrading its infrastructure, increase network capacity and improve service availability towards better experience. You will be updated of the latest offers and progress through announcements and communication once it is available in the near future.
8. Can customers request to change the 'Thank You Surprise'?
- Once you’ve selected your offers, we will do our best to fulfill it as soon as possible.
- Do look out for future communications where more offers will be made available to you.
9. There are customers who already enjoyed Speed Upgrade sometime in June/July 2016. Will they enjoy faster speed in 2017 under this campaign?
- Customers who have already been upgraded to higher speed earlier will enjoy the various offers that are lined up as part of the 'Thank You Surprise' offers.
10. Why customers who already enjoyed Speed Upgrade sometime in June/July 2016 is not getting speed upgrade in 2017?
- Customers who have already been upgraded to higher speed earlier will enjoy the various offers that are lined up as part of the ‘Thank You Surprise’ offers.
11. Is there any duration for the Surprise offering?
- Yes, the surprise is subject to the validity period as indicated in the website.
12. Why 100Mbps customer didn’t get a speed upgrade?
- UniFi Pro is the highest commercial package offered by TM at the moment.
- TM is continuously upgrading its infrastructure, increase network capacity and improve service availability towards better experience. You will be updated of the latest offers and progress through announcements and communication once it is available in the near future.
- Your continued support is valuable to TM and as a gesture of appreciation of your support, we have lined up many offers throughout the year for you to enjoy.
13. When will customers receive their voucher for HyppFlick Plus (VOD)?
- You will receive the HyppFlick Plus voucher via SMS on every 1st week of the month starting February 2017 for 4 months.
14. How can customers use/redeem the HyppFlick Plus (VOD) voucher?
- Customers can press VOD on their HyppTV remote or go to channel 801 for HyppFlick Plus (VOD) redemption.
15. I don’t get HyppFlick Plus (VOD) Voucher via SMS. What should I do?
- Customers are advised to contact TM live agent from the website for further assistance.
16. Why RM10 discount is deducted in my UniFi bill instead of webe bill? Why UniFi and webe bills are not integrated into a single bill?
- Customers will receive two (2) separate bills and the discount will be deducted in customers’ UniFi / Streamyx bill.
- The RM10 discount is part of our appreciation gesture for your loyalty to TM.
17. Is the webe offering applicable for new or existing webe customers?
- The webe offering is applicable for new webecustomers (new line).
18. How do I register for webe?
- Once customers have selected the webe offer, TM representative will be contacting them by June 2017 to assist with the service registration.
19. What will appear in my first webe bill?
- You will receive your first webe bill in the following month after you have registered for webe.
- Your first webe bill will consist of:
1. Pro-rated charges of monthly commitment fee
2. Advance charges of monthly commitment fee
3. Other charges (if any)
- Your subsequent bill will only contain items #2 and #3.
TOP 9 FAQs FOR WEBE

1. What are the details of webe mobile plan?
- Never-ending domestic calls, data and SMS, 24/7, 365 days a year
- No contracts, no caps or quota.
- Starting from RM199/month (RM210.94 inclusive of GST) and going as low as RM79/month (RM83.74 inclusive of GST) through added rebates of being an existing TM or webe (formerly P1) Principal Account Holder and using a webe certified phone. Each criteria fulfilled by consumers will qualify them for a RM60 discount on their monthly bill.
- For sublines, webe has tiered pricing available – the second subsequent line will receive RM10 off their bill making it as low as RM69 per month; the third line will receive an RM20 off their bill, making it as low as RM59 per month; the fourth and fifth line will both receive RM30 off their bill, making it as low as RM49 per month.
- You will be charged an upfront enabling fee of RM100 (RM106 inclusive of GST) that will be offset in your first bill when you subscribe to webe plan.
2. When is webe going to open to public?
- We have opened up our service for public subscription beginning 30 September 2016.
3. Why is tethering not included in the subscription?
- webe has always been about doing things differently from the beginning and this also means we take a different view in terms of how we bill.
- As a community-focused brand, we put customer experience at our forefront. Our promise together with never-ending data, calls and SMS is that of a seamless digital experience,without any throttling beyond a certain quota. This is dedicated to customers with simple pricing, as low as RM79 – to allow the worry-free experience exclusively for our members when experiencing our network, and that is our priority.
- However, to tether and share this never-ending data, we will have to charge you RM6.00 (RM6.36 including GST) for 2 hours.
- This is how we do things differently and allows us to ensure an uncompromised experience for all webe members because as a community-led brand, we believe in equitable usage for all.
4. What is your coverage like?
- webe has nationwide coverage - within the areas of the Klang Valley, Penang and JB, webe is sufficiently covered by 4G LTE. Beyond these areas are 3G and 2G.
- We are continuously expanding our LTE areas and will be updating our members via our online portal at www.webe.com.my under the support tab.
5. What are the speeds like for your 4G LTE?
- Speeds, caps and quota are a language of the past which we tend to try not to focus on.
- This is because when we began this journey of redefining mobility, we spoke to consumers about what they ideally wanted out of a mobile services plan. The insights indicated that beyond speeds, it would be never-ending data and what they would be able to do with it.
6. What is a webe certified phone?
- A webe certified phone is a smartphone that has been tested to ensure the best quality experience on webe network.
- webe mobile services can be used on all phone models, however, we encourage our members to use a webe certified phone to experience the best quality of service.
- During registration, members can choose to purchase a webe certified phone together with their mobile service plan at a discounted rate as well as immediately qualifying for the rebate criteria.
- Important Note: Members have a choice of not purchasing these phones when subscribing to the plans; although if they do, they can get great discounts. It is important to note that webe is not restricting its services to only the listed/selected phone models in the webe certified phones list.
7. Does webe support Mobile Number Portability (MNP)?
- Yes, and the process is very simple.
- Provided that you do not have any outstanding balance, blacklisted, or under a contract with your current provider, you may port in through our website or over-the-counter at webe lounges.
- We will request the port in on your behalf from your existing mobile service provider as soon as your payment is completed.
- The entire process will take approximately 5 working days.
8. Does webe have International Roaming (IR) services available?
- Yes webe does have International Roaming services available for members. It can be activated via Self Care or by walking in to any webe lounge.
- A deposit of RM300 will be charged and will be refunded upon termination and once any outstanding balance has been cleared.
- Service charges rates will depend on the country you will be travelling to and can be checked up on online at www.webe.com.my.
9. Does webe have a Fair Usage Policy (FUP)?
- Yes we do.
- Firstly, in terms of data usage, torrent charges are part of our Fair Usage Policy (FUP) to ensure webe members are the ones that enjoy the never-ending data, calls and SMS through a seamless experience.
- You can even use webe services for peer-to-peer downloads at 64kbps speed.
- For calls, we ensure that calls made are for personal purposes within the set fair usage policy. Therefore, those using it to make calls for commercial purposes by say contact centres, will not be allowed.
- SMS blasting will not be allowed as well as part of the fair usage policy and will be limited to only personal usage.

This post has been edited by dannychen: Feb 6 2017, 04:07 PM

just to share..

from the TM thank you surprise site, initially i have been offered to get either webe 10rm off or the jumbo hypptv package (12 month free). but i didn't accept it.

after few days, i re-check again..now the offer is different, - "Your UniFi will be upgraded from Gebruary 2017 onwards."!!