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 TM Thank You Surprise, screw you surprise

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muscaa
post Oct 20 2017, 09:35 AM

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QUOTE(skywardsword @ Oct 19 2017, 12:23 PM)
I went with chat online tm. Work for me in April.

But I also know, complaint.cfm.org works. As I do it to get my fth.

Seriously those of you still waiting in October without any complaint whatsoever.

I wonder how you survive in Malaysia for so long. Malaysia is always a you need to put in "special request" and constantly beg and beg and beg culture.

I bet, the beggers you see in the street, they probably got their free upgrade earlier then June.

Stop sitting on your butt at home, get online, on the phone, put in the request, complaint, begging forms, ect what ever you like to call it.

One thing though.... be nice and request properly, dont go scold the people who are just trying to hold a job.

I have to say, after what I went thru with TM, now I am satisfied with it for the most part and it makes me happy with the structure that I am in.
*
Suggest to have online chat with TM first. If it does not work start complaining to a different agency eg. CFM. It worked for me 5-6 years ago when I had a phone bill dispute with maxis😅
kucibyakuya
post Oct 20 2017, 10:09 AM

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I send email to MCMC last week using the reference from this thread. today I got my upgrade after waiting nearly 6 months. rclxms.gif rclxms.gif
thanks guys! My location Taman Tenaga Cheras.
math
post Oct 20 2017, 03:06 PM

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If i upgrade do i need to return old router if replace with new?
maxguy
post Oct 20 2017, 04:45 PM

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TM replaced old L7-N-R2000 to TP-Link Archer C1200 router

This post has been edited by maxguy: Oct 20 2017, 05:10 PM
maxguy
post Oct 20 2017, 05:00 PM

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UniFi Pro 100Mbps (Thank You Campaign 2017) Active
Residential High Speed Internet
Promo Discount Perpetual
Promo Discount RM100

Auto renewed 24 months contract with TM
thankyou
post Oct 20 2017, 05:47 PM

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Got my 100Mbps upgrade too however, they did not change my HG850a.
s2000c
post Oct 20 2017, 09:29 PM

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i change my streamyx to unifi lite already , so my thank you suprise no news from tm too .
calvin_gsc
post Oct 23 2017, 08:18 AM

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QUOTE(muscaa @ Oct 19 2017, 11:13 AM)
Just chat with TM online earlier before they gave us the upgrade. Don’t think MCMC will help us much
*
I reported to MCMC with supporting documents for two accounts. Both also got upgrade from TM within 3 days.
calvin_gsc
post Oct 23 2017, 08:20 AM

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QUOTE(math @ Oct 20 2017, 03:06 PM)
If i upgrade do i need to return old router if replace with new?
*
From my knowledge,if you're getting upgraded from 50-100Mbps, they will provide new TP-Link Archer C1200 router for you and a new smaller silver huawei modem if you're still with the older black huawei modem.
blstz
post Oct 23 2017, 08:24 AM

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just want to share my experience.
my account was eligible for upgrade. at first was told that mine would be upgraded latest by June. Then came august and still no upgrade.
so i decided to live chat tm just to ask the estimated date(month) for upgrade. CS told me will be upgraded latest by October.
but surprisingly after 3 days my line got upgraded.
im not sure whether it's coincidence or not but for those who has not gotten the upgrade and have never contacted live chat, it is worth a try.
biggrin.gif
jimmy lai
post Oct 23 2017, 08:44 AM

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hi all, how to check whether i eligible for upgrade my speed. i sign unifi 30mbps in June 2017.
light bulb
post Oct 23 2017, 09:21 AM

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Got my 50 mb upgrade, taman kajang utama incase if you guys wondering
chicaman
post Oct 23 2017, 11:39 AM

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From: Why U wana know? Status: Meditatingâ„¢
For those without applying the "Thank You Promo" entitle for upgrade?
chicaman
post Oct 23 2017, 12:08 PM

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From: Why U wana know? Status: Meditatingâ„¢
QUOTE(light bulb @ Oct 23 2017, 09:21 AM)
Got my 50 mb upgrade, taman kajang utama incase if you guys wondering
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How much are you paying monthly sir?
light bulb
post Oct 23 2017, 01:21 PM

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QUOTE(chicaman @ Oct 23 2017, 12:08 PM)
How much are you paying monthly sir?
*
179 w/o gst
chicaman
post Oct 23 2017, 01:27 PM

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From: Why U wana know? Status: Meditatingâ„¢
QUOTE(light bulb @ Oct 23 2017, 01:21 PM)
179 w/o gst
*
I am paying RM149 w/o GST, 10Mbps


Where to get kangtao to upgrade to 30Mbps?
light bulb
post Oct 23 2017, 01:32 PM

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QUOTE(chicaman @ Oct 23 2017, 01:27 PM)
I am paying RM149 w/o GST, 10Mbps
Where to get kangtao to upgrade to 30Mbps?
*
Call tm maybe or go to the nearest tm point. I got my package last year, waited several months then only get 50 mb upgrade
chicaman
post Oct 23 2017, 01:39 PM

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From: Why U wana know? Status: Meditatingâ„¢
QUOTE(light bulb @ Oct 23 2017, 01:32 PM)
Call tm maybe or go to the nearest tm point. I got my package last year, waited several months then only get 50 mb upgrade
*
You did fill up the form for the Thank You thingy right?
light bulb
post Oct 23 2017, 01:43 PM

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From: Serdang
QUOTE(chicaman @ Oct 23 2017, 01:39 PM)
You did fill up the form for the Thank You thingy right?
*
Yup
chicaman
post Oct 23 2017, 01:44 PM

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From: Why U wana know? Status: Meditatingâ„¢
I didnt fill up, so I guess its too late for me

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