LI was asked by TM to wait until end of July for my upgrade. TM failed to deliver, so submitted complaint to MCMC via https://aduan.skmm.gov.my/ on Weds (02/08) morning. Attached screen captures of my communications via TM Live Chat at (https://mytm.tm.com.my/new/login.jsp) with my complaint. I wasn't given any Case ID or Report number by TM prior to MCMC complaint. Not long after submission, I got an email from MCMC with a case number.

To my surprise, got SMS from TM this morning.





This post has been edited by calvin_gsc: Aug 4 2017, 10:46 PM

I've got another account in 57000. TM told me to wait till September 2017. Looks like I can only complaint after September.

This post has been edited by calvin_gsc: Aug 7 2017, 12:09 PM

I have two accounts under my name. Both accounts also 50-100. One account (Sg Besi) had to wait to August '17. Didn't get any action taken from TM. Complaint to MCMC, got upgraded in a few days. Just had to reset modem.

2nd account (older account in Sri Petaling). Asked to wait till September '17 No action taken also. Complaint to MCMC, got response within a few days. This one I have to wait for technician to come and replace my modem. They claim older modem wont enjoy full 100Mbps and may have reliability issue.

Old modem


Update: 3:00pm intaller came and replace equipment.
New modem + new TP-Link router from TM.


This post has been edited by calvin_gsc: Oct 7 2017, 03:39 PM

ooops. I attached wrong picture from the internet. I updated my original post with the new equipment i got.

Thanks for the advice. I use the TP-Link C2600 as my main router. The one provided I will save for emergency.

My package was from 50Mbps - 100Mbps. What's yours?

The best method is to first contact TM. Ask them for a timeline. If they exceed that timeline (make sure you keep any correspondence record Eg email, live chat screenshot, case ID), then you will proceed to complain to MCMC @ https://aduan.skmm.gov.my/Complaint/AddComplaint?NOSP=1 There you can attach the case ID from TM and all the supporting information you saved. With all supporting documents, you will get prompt action from TM within 3-5 days. I did this for two of my accounts and both got upgraded finally.

At MCMC complaint website, choose the following options:

For me, I believe with case ID is a stronger case. You can always try first and you could further attach more information while the MCMC case is being processed.

I reported to MCMC with supporting documents for two accounts. Both also got upgrade from TM within 3 days.

From my knowledge,if you're getting upgraded from 50-100Mbps, they will provide new TP-Link Archer C1200 router for you and a new smaller silver huawei modem if you're still with the older black huawei modem.