some TM agent told my colleague that if he's streamyx users more than 10 years, when signup for unifi now can enjoy the free 50Mbps upgrade

anyone can confirm this or just plain bullshit statement.

Does anyone here experience same as me? They offered free upgrade in January. After waiting for a few months suddenly they say your building not supported for the upgrade.

Yes, my apartment still using Copper not fiber. So i believe TM standard response to all all high rise using copper max, speed can get only max 30mbps. But weird thing is that some high rise using copper line got the 50mbps upgrade 

During the Thank You Suprise period, TM only offer me Jumbo Pack and Webe plan. All this while haven't use HyppTV at all and now they want to offer me Jumbo Pack. Haihhhh. Somemore, Webe plan, what is the point getting it when you have Unifi at home and handphone when you on the move. I didn't take any of the offer until now the Thank You landing page has been taken out from their website 

it could be a genuine technical mistake by TM, time to complain to SKMM, only then they will take seriously

Wow, I also have the same problem as you. Sign up the thank you surprise in Jan. Was told can upgrade end of Jan, tak jadi. Then call TM again, was told end of June, tak jadi lagi. I called them few days ago, was told now that I am on the list for Sep batch. Do we really need to go to SKMM to get things done? This is just frustrating...

I already logged to skmm. Then a TM CS called me and said that my apartment can only support 10mbps. Then case close. I had to reopened the case but they stick to their solution and consider the case closed

My case like u. September batch. Then I logged skmm. After that they told me my house cannot upgrade more than 10mbps.

TM told my high rise copper wiring only can support 10mbps. Is it possible?

I already logged to skmm. Then a TM CS called me and said that my apartment can only support 10mbps. Then case close. I had to reopened the case but they stick to their solution and consider the case closed

My case like u. September batch. Then I logged skmm. After that they told me my house cannot upgrade more than 10mbps.

adui....nothing much you can do now...change to TIME?

someone mentioned copper can support higher than that...u can find my earlier posts see.
but im not sure true or not..not pro in networking.

Even if cannot support also depends on certain condition..
Someone said he was able to upgrade his condo copper to fibre for around rm200-rm300. i think from riser to his unit.
That is because he communicated with TM and they check the main junction box (not sure called what) can support fibre without changing it.
cant remember who or where i see the thread though, its not in this thread.

LI was asked by TM to wait until end of July for my upgrade. TM failed to deliver, so submitted complaint to MCMC via https://aduan.skmm.gov.my/ on Weds (02/08) morning. Attached screen captures of my communications via TM Live Chat at (https://mytm.tm.com.my/new/login.jsp) with my complaint. I wasn't given any Case ID or Report number by TM prior to MCMC complaint. Not long after submission, I got an email from MCMC with a case number.

To my surprise, got SMS from TM this morning.

Just an update,  tm reply email tell me shit about capacity issue and ask me wait oct. Now waiting what mcmc say as they make promise and it suppose to complete july.

Lucky you. I've complaint to MCMC but TM just told me cannot upgrade and then close case.

Just an update,  tm reply email tell me shit about capacity issue and ask me wait oct. Now waiting what mcmc say as they make promise and it suppose to complete july.

I complained to MCMC then TM sent me an email saying "upgrade will be done in phases in September 2017".

But still, I think everyone should make a complaint to MCMC regardless.