TM Thank You Surprise, screw you surprise
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 Jun 16 2017, 04:10 PM
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#1
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Senior Member
600 posts Joined: Oct 2004 
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QUOTE(audiocool @ Jun 16 2017, 10:37 AM) what is the due date for the thank you surprise. tentatively end of this year and may further delay. it is actually at their mercy since it is a free upgrade. Good luck you can get it early, else you hv to just wait la.Fill up the thank you surprise early this year and now no news yet. Which channel can we follow up.  |
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Jun 19 2017, 03:39 PM
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#2
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Senior Member
600 posts Joined: Oct 2004
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QUOTE(WaCKy-Angel @ Jun 17 2017, 10:29 PM) I did live chat with TM on Friday and they mentioned upgrade scheduled until 31 July then i said the email mentioned 30 June, and the CS reply with "then you can contact us again by end of June if not yet upgraded" ya, thats the SOP they always used, end jun you call again to make a new report, they will ask you to call back to make another report at the end of july if still not upgraded and will be going on and on and on.... |
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Aug 3 2017, 03:38 PM
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#3
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Senior Member
600 posts Joined: Oct 2004
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QUOTE(nuke13 @ Aug 3 2017, 03:16 PM) Does anyone here experience same as me? They offered free upgrade in January. After waiting for a few months suddenly they say your building not supported for the upgrade. it could be a genuine technical mistake by TM, time to complain to SKMM, only then they will take seriously |
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Aug 3 2017, 04:02 PM
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#4
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Senior Member
600 posts Joined: Oct 2004
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QUOTE(nuke13 @ Aug 3 2017, 03:51 PM) I already logged to skmm. Then a TM CS called me and said that my apartment can only support 10mbps. Then case close. I had to reopened the case but they stick to their solution and consider the case closed QUOTE(nuke13 @ Aug 3 2017, 03:54 PM) My case like u. September batch. Then I logged skmm. After that they told me my house cannot upgrade more than 10mbps. adui....nothing much you can do now...change to TIME? |
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Aug 9 2017, 05:21 PM
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#5
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Senior Member
600 posts Joined: Oct 2004
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seems like complaining to MCMC also turned out to be a hit and miss....sighh...
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