QUOTE(elea88 @ Feb 16 2017, 05:38 PM)
they called me today.... and explain promo on 10th Feb is:
minimum 500k as individual to enjoy the 4.05% gold fd.
and not 50k....
Minimum 50k only if have COMPANY ACCOUNT with them or something like that...
anyway i only half listen to her.. (She make my hard earn RM50k seem so so so so small...I feel so sad)
She just repeated many times... I am so sorry... We are so sorry for your trouble.... blah blah...
we will look into it further... the usual.
Also she will look into the Records of calls on that day... thats all.
Sounds kind of like giving excuses. Eg. last time for my SCB FD promo, they did not enter into the system correctly to credit the interest every 6 months, when the 6th month came, I did not get my interest. It took me 3 complaint cases & a few months later before they acknowledge their mistake & obediently credit my interest. Before that, they gave lots of excuses like:
1. payment instruction is maturity & not shown on my FD slip
2. system is fixed, cannot be changed.
3. need top management approval bla bla bla
Luckily for this forum contributors

who said is possible to change, I even argued with them saying my 'friends' managed to change it & what they said is wrong!
Anyhow, 4.05% compared to 4.08% BR / Ambank / RHB is not that great anyway, so is your call if you want to demand what is right.
This post has been edited by gchowyh: Feb 16 2017, 06:03 PM