FD + CASA Bundle Promo at 9 months 2.88%p.a (AmSPB)

Campaign period:
1 Aug - 31 Oct 2021

Terms & Conditions

1. Applicable for Fresh Funds & in CONVENTIONAL or ISLAMIC

2. Min bundle amount is RM10k & Max bundle amount is capped at RM2 mil per customer

3. Bundle ratio at 80% (FD) : 20% (CASA)

4. CASA placement must earmark for 9 months

5. Only applicable for same entity bundle i.e Islamic TD pair with Islamic CASA-i or Conventional FD pair with Conventional CASA

6. Effective rate ranging from 2.35%p.a to 2.52%p.a

hows the banking experience today?

managed to get it done as new customer without need to buy other products?

Can we complaint this to the bank?

I lodge case via live chat, the CS said wait for the branch to cal me back within 3-5 working days

Let me know the outcome. Thanks

Received call n said they have escalate my issue (due to system issue) n shall receive the shortfall interest within 1-2 weeks time..

Doubt can get back because TD-i rates are indicative. Banks have discretion not to fulfil that advertised rate but yeah, it attracts bad reputation to them

If it is really a system error (i.e.somehow the various parts dealing with the advertisement, placement, acknowledgement/receipt, display of placement details, final calculation and payment do not jive due to some lack in checking the work, coordination or programming or possibly using copy and paste old program or new program for 2.40 %, then I think HL should and probably will pay up the difference. It is just too silly to have a bad reputation for "small sums" like this especially if it is just a technical error. Correcting it will actually burnish their credentials as a trustworthy bank and improve customer relations and business stability and growth, versus banks with unsavoury behaviour. There is a lot of difference in having business sense and killing oneself with the black and white legal provisions.

Normally we should note that the following things that can happen with enough experience.

1) The actual implementation of the promotion is delayed from the stated Starting Date of the promotion. This is not an uncommon occurrence probably due to some technical or administrative or not able to meet the target implementation deadline technically. Usually the banks do not say they are delayed but it would be a good thing if Bank Negara Malaysia makes it a rule that banks should at least give a notice on their internet banking website openly instead of just keeping the embarrassment, but show their openness as a good banking practice.


2) The rate is actually reduced due to very good response and thus achieved/nearly achieving the targetted fund to be collected. Again, it would be good if the banks can proudly post this quickly on their websites with the Revised Ending Date of their promo replacing the Original Ending Date.

3) The bank wants to stop the promo early by a certain date because of OPR or some other fears/events that can impact their cashflow or financial position or ability to pay comfortably. Again notification on their websites on their Revised Ending Date for the promo should be done fast.

Is it too much to ask the banks, Association of Banks, or BNM to do something simple and honourable like early and fast notification of Revised Ending Date for promos?

4) The promo is replace with one with a higher more competitive rate;offer after the bank finds out that they won't achieve anything needed. In this case, the errors are in not changing the Starting Date or the terms if they are changed such as lock-up in CASA or FD:CASA ratio. For some reason, the FD people in the banks do not usually seem to have any way to make the persons handling bank website or T&C to do a proper revision on their bank website documents.


With Finance Minister from bank, maybe can hope can do something to reform the shortcomings and slacking practices in Malaysian banks to raise the level to something more respectable? If little achievement also cannot do, what hope for bigger achievements to be done well?

I hope readers will support and make known the kinds of improvements or reforms they want to improve Malaysian banks.

This post has been edited by Deal Hunter: Aug 20 2021, 08:50 PM

Got the interest back. No problem.

Dropped them an email and was rejected first round. Second email : gave them the reasonings and the original tnc plus BNM in the loop. RM called next day say all good. Crediting done in one day.

Might be wrong, like to believe its an honest mistake, but this seems to be a case of banks seeing what they can get away with.

Believe it’s an honest mistake too. Maybe someone screw up somewhere when tweaking the new applicable rates.

But they are honouring it so I’m good.

Which email address u are sending? I send message via hl connect but no reply at all for 3 days already.

customerservice@hlbb.hongleong.com.my

Today tried to log in to HL, TIAi matured. But unable to log in.

Anyone else has the same problem to log in?

no issue, can login hlconnect

I failed to get HLConnect at 5.25 pm just now. I am in KL using internet on laptop using Unifi fibre landline.


This post has been edited by Deal Hunter: Aug 23 2021, 06:37 PM

At 6.10 pm , I could get the HLConnect and login to have a look to see my TIA placements still in order.

The present promos for HL TIA p0m6 @ 2.45 %, p0m12 @ 2.50 %.

The promos using HL efD thru FPX are at 3m @ 2.3 % fund size 800M, 6m @ 2.35 % FS 1B, 2.4 % for 12m FS 1B, 18m FS 200M and 24m FS 100M.
T&C as at 26 July 2021 for promo from 1 August to 30 September 2021.
Minimum is 10k and maximum is 2M per placement transaction. (if your FPX can handle it).

Thanks !

Tried again just now, still having issues. Just notice the below

1) We are making enhancements to HLB Connect Online Banking and Connect App on 14 and 22 August 2021. Check www.hlb.com.my/cm for details on impacted services and latest updates.

Not sure if it is my browser issue. Or the old saved login link. Chrome or Antivirus said "Thread detected" "it was infected with URL phising" etc.

Have to try to resolve this. Need to move/renew TIAi.

This post has been edited by bbgoat: Aug 23 2021, 07:11 PM

make sure the link is updated, proper, and with HTTPS://

this is the one i'm using https://s.hongleongconnect.my/rib/app/fo/login

Thanks !

Checked my link, it is the same. Anyway tried using the link u gave, after log in a while, the antivirus kicked in again.

Downloaded HL Connect app. But cannot find the TIAi after log in. May have to miss the TIAi renewal for at least a day until I resolve this issue.