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 Grab and Uber Incidents you come across, On Customers Service n Support Pls Share

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TSkerrysmile
post Nov 26 2016, 01:43 PM

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QUOTE(telement @ Nov 25 2016, 10:09 AM)
Short trip. RM3.

Rider paid in all coins...

rolleyes.gif
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Ya that is freaking demoralising .. they thought we are a bunch of school bus drivers dry.gif
TSkerrysmile
post Nov 26 2016, 01:46 PM

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QUOTE(shirley_andy @ Nov 25 2016, 12:16 PM)
picking riders from shopping mall, reach already but rider not yet arrive at pick up point, they don't understand that there's no place to wait at pick up point? Even more risky when pick up point got taxi driver around.
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best to call them up, because pick up point has a lot of cars coming in , other than those taxis, most drivers behind you will get impatience and start to honk ... and some might curse and swear ...
SUSxeda
post Nov 26 2016, 09:13 PM

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Of course uber and grab will side to the riders, duh, riders are the one paying for the service.

You guys are starting to sound like taxi drivers now. Don't like short trips la, waste time and petrol la, etc.
doraemonkiller
post Nov 26 2016, 11:58 PM

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QUOTE(kerrysmile @ Nov 26 2016, 01:42 PM)
1 of the reason is uber do not have many drivers compares to grab, as such uber ask their drivers to pick up riders 10 to 15 minutes away and that is part of the reason you have to wait. Probably on that day the uber driver only wants to do airport trips.
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They are lack of driver and passenger
luvjim
post Nov 28 2016, 04:02 PM

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any driver always pick up riders at shopping malls like Midvalley?
bristlebb
post Nov 28 2016, 04:31 PM

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QUOTE
picking riders from shopping mall, reach already but rider not yet arrive at pick up point, they don't understand that there's no place to wait at pick up point? Even more risky when pick up point got taxi driver around.


this, really brainless riders

This post has been edited by bristlebb: Nov 28 2016, 04:33 PM
RE57
post Nov 28 2016, 05:11 PM

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i can see a trends of young ppl start becoming taxi driver.... some even dropped their degree job to earn a short term big bucks... haiz...

anyway... just to share one experience... uber driver use waze... but half way only realized set wrong waze location.... really jia lat that time... next time need to qc location properly...
cracksys
post Nov 28 2016, 05:18 PM

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QUOTE(xeda @ Nov 26 2016, 09:13 PM)
Of course uber and grab will side to the riders, duh, riders are the one paying for the service.

You guys are starting to sound like taxi drivers now. Don't like short trips la, waste time and petrol la, etc.
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+1

so true.
calvenloh
post Nov 28 2016, 07:20 PM

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met with school kid telling me he didnt bring enough money when dropped off him and he asked me to wait for him for 5mins, he ran into home and get his mom. gosh...
darrenk9
post Nov 29 2016, 07:51 AM

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QUOTE(calvenloh @ Nov 28 2016, 07:20 PM)
met with school kid telling me he didnt bring enough money when dropped off him and he asked me to wait for him for 5mins, he ran into home and get his mom. gosh...
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Wow, you sure providing good customer service biggrin.gif

This post has been edited by darrenk9: Nov 29 2016, 07:51 AM
darrenk9
post Nov 29 2016, 07:53 AM

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QUOTE(luvjim @ Nov 28 2016, 04:02 PM)
any driver always pick up riders at shopping malls like Midvalley?
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i am sure there are .. should give it a try
calvenloh
post Dec 1 2016, 11:36 AM

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QUOTE(darrenk9 @ Nov 29 2016, 07:51 AM)
Wow, you sure providing good customer service  biggrin.gif
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alamak do I have a choice.... and I met with two similar cases.
GunBlaDeR
post Dec 1 2016, 08:51 PM

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One time, I was at Jalan Ampang. Surge is 1.8x. Uber ping. The rider is 4 minutes away. Ok, let's go. Pick up rider. Since my phone is quite slow, it took awhile for my maps to show the direction. So, I went quite far (to the Jalan Ampang / Jalan Tun Razak intersection), then realize I was going the wrong. But I was surprised....the destinatation was 200 meters away from the pick up location.

I though rider put wrong destination ( I mean..no one is this daft, right?).

NOPE! It was the correct destination. Rider did not realize the destination was only 200 meters away. In fact, you could see it from the pick up location. (HOLY ShIT)

In the end, I got about RM 4.00 (because of the surge...lol)

Rider's 1st instinct was to use Uber app but not check first in the maps. Wow...
AskarPerang
post Dec 1 2016, 09:50 PM

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QUOTE(GunBlaDeR @ Dec 1 2016, 08:51 PM)
One time, I was at Jalan Ampang. Surge is 1.8x. Uber ping. The rider is 4 minutes away. Ok, let's go. Pick up rider. Since my phone is quite slow, it took awhile for my maps to show the direction. So, I went quite far (to the Jalan Ampang / Jalan Tun Razak intersection), then realize I was going the wrong. But I was surprised....the destinatation was 200 meters away from the pick up location.

I though rider put wrong destination ( I mean..no one is this daft, right?).

NOPE! It was the correct destination. Rider did not realize the destination was only 200 meters away. In fact, you could see it from the pick up location. (HOLY ShIT)

In the end, I got about RM 4.00 (because of the surge...lol)

Rider's 1st instinct was to use Uber app but not check first in the maps. Wow...
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As a rider going for short trip (fare below rm5), always use Grab. Please. Stop cheating on Uber driver. Really. This is serious.


At least on Grab:
1. driver know the fare and destination. driver accept means he want and don't mind short trip.
2. Grab bonus workable for both incentive and fare hunter drivers.
ayamxxx
post Dec 2 2016, 09:16 PM

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Pickup um student from his college to his class within the uni. He use rm5 code. So free. I know uber will pay me later.

So demoralize when face short trip
Boy96
post Dec 3 2016, 03:07 AM

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Pickup lady mypren from Cyber to Puchong, otw the other side of the road got roadblock, she became scared AF and ask me to use other road, after drop her off immediately got another ping nearby, another mypren.

Picked him up from KFC nearby, he ask me he's not going to his intended destination as input in the app (Subang), but he said he's gonna go Sri Kembangan, then he ask me to stop somewhere, wanna buy something he said, then after I drop him, saw him meeting some guy discussing something, very dodgy, got scared if its some kind of drug trade or something, locked the car and immediately left the place, hit drop off and called GRAB CS to inform this situation
fuzagi
post Dec 3 2016, 03:17 AM

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booked a grab once at jalan imbi during peak hours with 'high demand surcharge'. driver accepted and told me to cancel after i waited 5mins. reason, he doesnt wanna stuck in a jam to get to the pick up point which was just 200m away.
SUSdestiny6
post Dec 3 2016, 11:48 AM

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QUOTE(Boy96 @ Dec 3 2016, 03:07 AM)
Pickup lady mypren from Cyber to Puchong, otw the other side of the road got roadblock, she became scared AF and ask me to use other road, after drop her off immediately got another ping nearby, another mypren.

Picked him up from KFC nearby, he ask me he's not going to his intended destination as input in the app (Subang), but he said he's gonna go Sri Kembangan, then he ask me to stop somewhere, wanna buy something he said, then after I drop him, saw him meeting some guy discussing something, very dodgy, got scared if its some kind of drug trade or something, locked the car and immediately left the place, hit drop off and called GRAB CS to inform this situation
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so how? did you got your $$$ from Grab? what did Grab says?
Boy96
post Dec 3 2016, 12:03 PM

That's a tripod.
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QUOTE(destiny6 @ Dec 3 2016, 11:48 AM)
so how? did you got your $$$ from Grab? what did Grab says?
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It was a less than 2km drive from the pickup place to the place that guy wanna stop by, didnt collect any $$$. Grab just said they left a remark on the guys account
SUSdestiny6
post Dec 3 2016, 12:13 PM

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QUOTE(Boy96 @ Dec 3 2016, 12:03 PM)
It was a less than 2km drive from the pickup place to the place that guy wanna stop by, didnt collect any $$$. Grab just said they left a remark on the guys account
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means no action lo.....at least did they refund the 20% commission to you?

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