I got charged annual fee, login to SC online request for credit card waiver, today check SC mobile app, credit back the annual fee charges.

My first year of SC Simply Cash CC just completed but got charged for annual fee. It is not automatically waived? I haven’t start calling them to plea for waiver yet

I got charged annual fee, login to SC online request for credit card waiver, today check SC mobile app, credit back the annual fee charges.

I got charged annual fee, login to SC online request for credit card waiver, today check SC mobile app, credit back the annual fee charges.

Mine online request waiver not eligible so i emailed via in-app and they revert only waive 50% so i ask them to cancel card.
However they say cant cancel because got auto debit. How strange what excuse is that why they have no issue to cancel card when i reported fraud case last year?

Anyway will cancel auto debit asap and get it over with.

Same as haru20, had to send request to SCB to get the annual fee waiver. Last year also the same. The in-app fee waiver option always say my card is not eligible.

Noted. I've done email via in-app. Now the progress bar says 'processing'. Not sure what will be the outcome yet. Another question, when you said "credit back the annual fee charges", Is it necessary to pay 1st? Since due date is long time to go, I'm currently withholding my payment.
That's bad. Only 50% is not good. I'm not sure what the outcome for my case will be. Will update.
Same, in-app fee waiver say my card not eligible. Did you get 100% waived? Do we need to pay the outstanding first before they proceed with waiver?

Dear Mr. XXXX,

Thank you for your email dated 14/01/2024.

Please be advised that we have submitted request for 50% off annual fee waiver (half to be paid by you) for card ending xxxx with reference number xxxxxxxxxxx.

Kindly allow 5 business days for this request to be completed. Please note all waivers are subject to bank’s approval.

For the status and reversal, you may refer online banking or SC mobile app > Help & Services > Status or next statement for clarification.

Other option for full waiver, we can:
Waive the fee if you apply for Balance Transfer / Flexi on Purchase/ Cash on Call product (subject to bank approval).

We hope the above clarifies.

If you have any questions, please contact us at the following:

Online banking mailbox: log on to online banking and click on “mailbox” compose a message.

Thank you.

Standard Chartered Bank Malaysia Berhad 198401003274

Yes, got all RM250 credited back. Took about 4 days for SCB to reply to the request and another 3 days before the credit appeared in transactions. Plenty of time before due date so no need to pay first.

Update, they have replied. Not nice. I'm considering to terminate the card.
Soon Wai, I wonder how you got full waive. Does we need to cross certain amount of annual transaction?

I also wondered. I ask them but they declined to give a definite answer. Just said that for Simply Cash card, first year is waived and RM250 for subsequent years. Any waiver is up to SCB's discretion.

Maybe based on spending? I don't use SCB card much, 2023 was RM11000 plus 2 ongoing EPP, about RM300/mth.

Same, SCB Simply Cash is my secondary card. Spent RM12.6k for it in 2023. I applied just because my primary card doesn’t have Apple Pay (PB Visa). Never got charged for the PB, always waived. Now entering 8th year.

May need to look for other card to replace this SCB SC.

Yeah, other cards so much easier. MBB and ABB all free lifetime. HLB stated, I think, 12000/yr spend to get waiver. They even have a bar graph on their website to let you know how much to go before waiver.

I requested through the website - not given.

Then I sent an 'Other Requests' message, given 50% only.

Then I sent an 'Other Requests' message complaining why only 50% and asking them to cancel. Latest reply they said "after reviewing, and as a token of appreciation, we are delighted to grant you full waiver". Not reflected yet though. See how. Will definitely cancel if do not receive (after extracting cashback for this month).

I also wondered. I ask them but they declined to give a definite answer. Just said that for Simply Cash card, first year is waived and RM250 for subsequent years. Any waiver is up to SCB's discretion.

Maybe based on spending? I don't use SCB card much, 2023 was RM11000 plus 2 ongoing EPP, about RM300/mth.

I requested through the website - not given.

Then I sent an 'Other Requests' message, given 50% only.

Then I sent an 'Other Requests' message complaining why only 50% and asking them to cancel. Latest reply they said "after reviewing, and as a token of appreciation, we are delighted to grant you full waiver". Not reflected yet though. See how. Will definitely cancel if do not receive (after extracting cashback for this month).

Did u guys get the rebate for SST too?

Recently I requested to cancel my & LFC supp cards but this time there was no retention call/offer, cards were cancelled in less than a week.

Did u guys get the rebate for SST too?

Recently I requested to cancel my & LFC supp cards but this time there was no retention call/offer, cards were cancelled in less than a week.

I sent a request for SST rebate a few days after the annual fee waiver was credited but was declined. 

For Simply Cash if redeem 360 rewards cashback after statement date, can use to offset payment?

yes it can

I requested through the website - not given.

Then I sent an 'Other Requests' message, given 50% only.

Then I sent an 'Other Requests' message complaining why only 50% and asking them to cancel. Latest reply they said "after reviewing, and as a token of appreciation, we are delighted to grant you full waiver". Not reflected yet though. See how. Will definitely cancel if do not receive (after extracting cashback for this month).