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 RM10 Supplementary Plan Expired, so they force u to "upgrade" to RM20

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Maxis
post Oct 20 2016, 04:36 PM

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Maxis
post Oct 23 2016, 05:13 PM

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QUOTE(PappyBoyington @ Oct 20 2016, 09:35 AM)
Got the notification yesterday (how come it's given via a password protected PDF?) that the RM10 Supplementary Plan is no longer available and I will be moved to RM20 plan next month.

Can Maxis unilaterally do this? What if I wish to remain on the RM10 plan?
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Hi PappyBoyington,

We're glad to hear you received our SMS and would like to contact you. Please reply our PM on when you might be free to chat.

Thank you

Maxis
post Oct 25 2016, 04:28 PM

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QUOTE(sah147 @ Oct 23 2016, 05:47 PM)
I've the same issue. Please PM
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QUOTE(heaven.33 @ Oct 23 2016, 08:44 PM)
I wish to remain on the RM10 plan too...any chances?
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QUOTE(justhistime @ Oct 23 2016, 08:49 PM)
i received the same sms too.
Advise alternative other than the rm20 plan.
Pm please.
Thanks
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QUOTE(yudii @ Oct 25 2016, 09:47 AM)
I also received letter from maxis that they want my supplementary line to "enjoy" the 500MB with 100% increased price from RM10 to RM20 which I do not need.
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Maxis
post Oct 25 2016, 05:31 PM

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QUOTE(EugeneLai @ Oct 25 2016, 04:38 PM)
Talkmore 28 (200 minutes, 100sms) also force to upgrade to Maxis Talk & Surf 1 (200 minutes, 50sms, 1GB) RM38/month. I only got RM29.68 so how? Will get free Samsung J1 to use the data since sms already decrease.
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Maxis
post Oct 26 2016, 03:38 PM

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QUOTE(starman2016 @ Oct 25 2016, 09:15 PM)
I've got 2 sup lines. 100% price increase.
PM me on workaround.
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QUOTE(rickarch @ Oct 26 2016, 01:52 PM)
Maxis i just received the announcement letter. for the supplementary line I need voice services only. any other alternatives? please PM.
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-PMed-
Maxis
post Dec 10 2016, 05:30 PM

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QUOTE(ernielym @ Dec 9 2016, 09:07 PM)
I also have a supp line which got automatically "upgraded" to rm20. Called and was told that there is no option to move to rm10 plan. The CS advised me to port out. Will port out all my lines from Maxis. Have been a customer for more than 10 years.

Maxis customer service sucks!!!
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Maxis
post Mar 13 2017, 05:30 PM

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QUOTE(NV20 @ Mar 13 2017, 05:07 PM)
Hi Maxis,
Got the notification that the RM30 Supplementary Plan (SurfMore30) is no longer available and I will be moved to RM38 this month. What if I wish to remain on the RM30 plan?
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Hi,

Do PM us your details including the supp line mobile number for us to verify your details first.

TQ

 

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