Any official memo? What I understand is 1 year.

that's what I heard (and probably saw) in a few pages ago.

Here

Below from Courts:

Thank you for your emailing to Courts Customer Service.


First of all we would like to express our deepest regrets for the inconvenience caused while dealing with Courts.


With regards to enquiry, please find the procedure for the exchange policies after discussion with Samsung.


Replacement set can be collected start on 29/9/2016 at nearest Courts branches
You will be contacted by our Courts staff after September 29th, 2016
Replacement will be 1 to 1 exchange – same as per customer order (customer can’t change any color)
Customer will get brand new set not recycle set
Replacement 1 to 1 – customer only just need to bring the phone
Replacement set will come together with Samsung apology card and 2 more FOC for customer

Ø Screen crack protector – 1 years

Ø Screen crack insurance – 1 years


As reference, please keep your enquiry log number XXXXX handy. We will update later which branch to be collected once get confirmation from our HQ.


Once again we apologies for the inconvenience caused and thank you for your patience.


If there is anything else that we can help you further, please contact us here. We are happy to help you.

For more information about our services, please visit www.Courts.com.my. In addition, you can also contact our friendly Customer Service Officer, by calling our toll free number at 1-800-88-1832.

"Thank you for choosing Courts"

This post has been edited by thugs: Sep 9 2016, 04:33 PM

And this https://forum.lowyat.net/index.php?showtopi...post&p=81620487
<- to see attachment

This post has been edited by yuhhaur: Sep 9 2016, 04:33 PM

Let's see then... Maybe different partners offer different stuff?

This post has been edited by thugs: Sep 9 2016, 04:35 PM

Pening

Wait 29 September 2016....

i just got an email from senheng for the screen protection warranty. its 1 year and not 3 months as the previous email sent out by senheng. they just confirmed it with SME. i think all the replacement units in msia will get the same thing.

That's good! At least, confirmed by them! Nice!

Got the call from Samsung too asking me to return my set on 29th Sept where I got it from Lowyat.

Must it be on the 29th Sept?

Why Samsung so noob one?
Suppose need to change immediately and temporary replace other model of samsung device (as long as people still can get contact with you if they only have 1 device).

Somemore if wait until 29th Sept do replacement, I think more and more case battery explode will in Malaysia (just hopefully don't occur~ ) because some of people does not have other devices to replace and take high risk of their life continue use current device until 29th Sept.

my understanding is 29th Sept onward, mine is from Samsung Center so they know i collect the pre order unit from there, so the replacement unit will reach there, i think the unit will be there and wait for me lol

Haha! I ordered from Courts and they said collect at nearest branch... and they will only call on 29 September onwards...

Not enough stock maybe...

Are you retarded? Do you want Samsung to rush and send out problematic Note 7 again? Please give Samsung some time to properly check through their devices before sent out for replacement. They don't want and they can't bear any mistake anymore.

They do loan N7 users with their phone. Some says S6 Edge or J7. Use them if you afraid the N7 will explode until 29th.

Samsung should rush to collect all the Note 7 to reduce the explode case problem. (Take note this is worldwide) You want to see many people injury from news?

They can internal settle themselves to investigate the problematic of Note 7 devices. Customers are understand and let them take their times to settle for it, but NOT take high risk of their life still use that devices until end of this month for replacement.

If customers have their backup devices, then recommend to use back their devices for communication purposes.

If they dont have backup devices, samsung should provide temporary use of any samsung devices (at least people can keep in touch with you). If samsung currently don't have stock (for low-end devices), just provide the samsung voucher (for compensate purposes) to purchase other model of samsung devices for their customers.

This post has been edited by JuneResources: Sep 9 2016, 06:13 PM