Just confirmed with Unifi Live Chat, TM not provide free speed upgrade. If you want speed upgrade, you will have to do it at TM point before 31 Aug 2019.

Free? I know my router shows support higher cap but last time I went ask tmpoint they said no 8mb here. I was hoping they increase our cap

rephrase: TM will not provide automatic speed upgrade to the max speed that your area can achieve. you need to go TM point to check for the max speed and then sign up by 31 Aug

That would mean I am still stuck 4mb. 😐😞I already asked them about 8mb service last year still claim not available for my area despite having unifi here.

Since your area have unifi, why dont you upgrade to unifi? the latest 30mbps package just cost RM20 more than the new streamyx price tag.

Just confirmed with Unifi Live Chat, TM not provide free speed upgrade. If you want speed upgrade, you will have to do it at TM point before 31 Aug 2019.

I said in thread before. Unifi on street for more than 1 year. However they dun wish to extend to high rise. Older High Rise can support vdsl 30mb I recently asked they claim again same reason as last year penang tm says no demand which is bs.

So I asked requirement they straight said 70% of apartment occupancy must want to subscribe b4 they even think about it. Another bs how the hell am I gonna get that amount of ppl. Our management already tried toking with penang tm nothing happen. All I know is another apartment block few roads away got unifi not ours.

I also asked time and maxis(?) one of them said tm told them all full up no slots available again bs cos when I asked it was beginning of unifi on our street. Try asking Gobind and mcmc is no help. At moment I can't even consider 4G it's signal is weak for both Digi (Slow 4G) and Unifi mobile (H+) I doubt TM Air can help in future if 4G services are weak.

Pretty unfair to the majority of users that are not unaware of this. 

I see...sorry I wasn't aware of that.
This is what TM always do.

I see...sorry I wasn't aware of that.
This is what TM always do.

I said in thread before. Unifi on street for more than 1 year. However they dun wish to extend to high rise. Older High Rise can support vdsl 30mb I recently asked they claim again same reason as last year penang tm says no demand which is bs.

So I asked requirement they straight said 70% of apartment occupancy must want to subscribe b4 they even think about it. Another bs how the hell am I gonna get that amount of ppl. Our management already tried toking with penang tm nothing happen. All I know is another apartment block few roads away got unifi not ours.

I also asked time and maxis(?) one of them said tm told them all full up no slots available again bs cos when I asked it was beginning of unifi on our street. Try asking Gobind and mcmc is no help. At moment I can't even consider 4G it's signal is weak for both Digi (Slow 4G) and Unifi mobile (H+) I doubt TM Air can help in future if 4G services are weak.

Yes, but isn't it weird? The exact same user in the same location might get, say:

1. 1Mbps for RM69
2. 8Mbps for RM69

depending on whether she knew to apply to UNIFI within this August to upgrade her Streamyx package to the maximum speed supported by the current copper infrastructure at her location.

Why punish the users on something that they're unlikely to be aware of? 

Yes, but isn't it weird? The exact same user in the same location might get, say:

1. 1Mbps for RM69
2. 8Mbps for RM69

depending on whether she knew to apply to UNIFI within this August to upgrade her Streamyx package to the maximum speed supported by the current copper infrastructure at her location.

Why punish the users on something that they're unlikely to be aware of? 

Dear miloaisdino,

1. Regarding your ONCIS website (https://myhsbb.me/), for streamyx, if a port is stated as having 10Mbps maximum speed, do this means highest package possible is 8Mbps? Or there's actually a 10Mbps package? I know that they open the port cap/limit to ~10Mbps for some people on 8Mbps plan.

2. Also, is there any different between 10Mbps SUBB and 10Mbps Non-SUBB? Do SUBB means VDSL-capable (better upload) and Non-SUBB is ADSL-only (slow upload speed)?

3. I assume that "unifi lite" here means VDSL service, not the recently rebranded streamyx, right? Then that "Eligible for unifi lite (SUBB)" means that port is VDSL-capable?

4. What if the port is stated as "Eligible for unifi lite (SUBB)" but maximum speed specified as 4Mbps only, can it be upgraded to unifi lite (VDSL)? But the lowest unifi lite package is 10Mbps, isn't? My port has max speed of 4Mbps only, but is SUBB (IPMSAN_NGN), and the distance from my house to the cabinet is about 1.8km (I follow the wires).
Thanks & regards.

would like to share my streamyx to unifi experience.

i’ve been on 8mbps for 4-5years as my house was out of coverage(kampung house) but the housing area across the road(200m) was fully equipped with the unifi DP. so i write to skmm,lodge with tm, contact area YB etc u name it over the years and no feedback. until last month. 

i went to the same tm point(god knows how many times i went) and this time i was entertained by another staff and i repeat my story and effort. she checked and again confirmed that my unit is not in their list. but she’s trying to help, she google map my house and the nearest dp, it is suppose to be within coverage. but the problem is across the road. nonetheless she file for a confirmed subscription application.

3days later installer came by and sees the problem. he then report for TM pole installation( need 2 pole for my case) and request that i do my part to follow up. so i did. 2weeks later, pole installer did come and plant the pole and the next day, the same tm guys come and pull the fiber cable all the way into my house.

i guess i finally met the right person to make it work.