Hey guys, we noticed the "Uber Partner Resource Centre & FAQ" thread has over 115 pages, so we decided to create a thread here so partners can ask questions to us directly. Feel free to ask us questions and we'll try to help or direct you to the right place for help.

Q. What sort of questions can I ask?

A. We'll try to address all sorts of questions - or direct you to the right place for assistance.

Q. Is this an official channel?

A. NO this is not an official channel for help (yet) but this is an official account. If you have questions that need to be answered via official channels we'll provide you help on how to get there, otherwise we'll do our best to answer here.

Q. I have a question about regulation, licenses, etc. Can I ask?

A. Sure you can, but given that this is currently in the process of being discussed and may change soon - we can't discuss this here as any info may be outdated. Feel free to email us at partnerskl@uber.com or visit the partner support centre for the latest information.

Q. What sort of Uber products are there in Malaysia?

A. Kuala Lumpur (uberX/XL/BLACK), Penang (uberX/XL), JB (uberX/XL), Ipoh (uberX), Kota Kinabalu (uberX). Do note, there may be other new products on the way!

Q. Can I have more information about hourly guaranteed earnings?

A. You can ask here, or visit t.uber.com/kluberxguarantees (for uberX/XL) in KL.

Q. What other avenues do I have to get support?

A. Partner support centre: t.uber.com/klpsc , or our help site help.uber.com

What happened to those drivers & their cars which were taken by SPAD?

Please review the cancellation policy where the cancellation charge only apply if the rider no show after 5 mins. What if the rider decide to cancel before 5 min, while the driver arrived? The driver will end up nothing. I would suggest cancellation fee apply when rider decide to cancel after 2 min of request, as the driver had already taken considerable time and effort to be at the pick up location.

It happen all the time, on average, 20% daily trip.

Second, please put option for driver to select either to accept card trip only, cash trip only or both whenever the driver online. Of course, by selecting just one payment option, the drivers earning will be lesser, but, please let the drivers have this option. I been driving for Uber for past 8 months, seriously, the quality of the riders had deteriorate which introduction with cash trip and I don't mind earning lesser than dealing with not so favorable riders (whether Uber did really suspend any riders is a question mark). Plus, anyone can just register as a new rider whenever their account been blocked as their payment mode can be cash. After all, it just need a mobile number

Third, please remove the CSA requirement in PHG. It not fair, as it as if asking driver to concentrate on the CSA area only. And, now, almost everywhere is CSA area.

I am not Uber officials, but, I had spoken to Uber driver who car had been impounded by SPAD. Answers is "sendiri kautim"

In fact, previously, there have SPAD operation against Uber/ Grab in Sunway Pyramid area, very high profile case, few drivers kena. And, on the very same date, I received sms from Uber ask all drivers to avoid Sunway Pyramid area, due to massive jam. Yes, you read it right. Due to massive traffic jam at Sunway Pyramid area

So, for all Uber drivers, this is the risk you got to take at the moment, until Uber and Grab is being legalised, in addition to rogue taxi drivers. And, to be fair to all, so far, after driving for 8 months, I am still ok. End of the day, just got to be street smart. Trust your gut feel, better leave, forego the income, lost the time and petrol, and earn later than take the risk.

Of course, previously, we can argue that since no cash transaction involve, we are just picking up/ dropping off friends, but, now, with cash payment, SPAD or taxi drivers can pretend as rider also. The risk is getting higher.

I doubt UberMY will be able to do anything about the 5 min cancellation policy. This is set by Uber HQ and this UberMY (be it genuine or fake) will not be able to fix that.

FYI It is the same 5 min cancellation policy here in China. Was in the States last week and same policy applies.

I remember that message, it happened before the COD payment was implemented.

So "sendiri kautim" means we can nego & undertable with them?

How on earth SPAD conduct the operasi? All their staffs pretend to be riders & ask drivers to drop them at Pyramid where the the trap is?

This what I gathered from regular drivers who also riders lah.....they will take action when too many publicity, i.e. taxi drivers complain to "big boss", big boss complain to you know who.....so, need to show action. So, 1 or 2 fella will get unlucky, especially when there lots of press around, your car will be impounded, then, when matters quiet down, settle with them yourself lah

The trap is that genuine passenger and fake riders will request pick up from Sunway Pyramid main entrance (near the Sphinx head), then, as you move out, pass by near H&M there (usually a large group of taxi will gather there), they will stop you, gotcha.....u caught red handed.

Another popular spot is KLIA and KLIA2, especially on arrival hall, they will "wait" for you towards the end of exit, especially if you picking up foreigners or person of different race than you, i.e. Malay pick up Chinese, etc.....

This post has been edited by 2feidei: Aug 6 2016, 02:33 PM

Well, I would say different countries would justify for different treatment that suit where the country operate. You can't set 1 set of rule apply for the whole word where you operate. If like that, why Uber charged different rate? Even McDonalds BigMac have different pricing all over the world.....

Nice tips, so avoid picking up from obvious entrances? EG request to pick up from Sunway Hotel or Pinnacles instead.

But if kena compounded, dunno how many days no car to drive. What a nightmare.

Driver's who had their cars taken by SPAD have all been returned unless there was an lawful reason for the seizure of the vehicle (i.e., the driver was breaking the law in some way).

All Uber Driver Partners vehicles that follow all traffic laws will not be impounded by SPAD.

1. The cancellation policy has already been revised where the trip will begin 2 minutes after the driver has arrived.
2. Unfortunately Uber cannot allow discriminatory payment methods as it will have varying effects on the service we are trying to provide. If you ever come across a bad Driver experience, please report the trip to partnerskl@uber.com
3. The CSA requirement is important as it help cater to high demand areas, we want to ensure that all our riders have the best experience possible, as soon as they open the app. As our rider and driver partner base grow, more CSAs will open up. As you said previously, CSAs have expanded to almost everywhere. It should be relatively easy to maintain trips in a CSA area, and we will work to expand more as soon as possible!

Thank you for your questions!

It is unfortunate that you may have encountered someone that has had a bad Driver experience. We sincerely apologize if this has happened. If you ever have any encounters with the authorities please call the emergency hotline immediately! Driving with Uber is not illegal, and therefore you cannot be prosecuted for doing so. We will do whatever we can to help if you happen to come across a similar situation.

Emergency Hotline: 03-27253060 (24hours)
Support Hotline: 011-12226388 (Office Hours)

Thank you for your questions!

Depends if the rider want to co-operate with you or not....some will die die insist to pick up at the requested location. Happen few time for me before, request pickup at Marriot or Westin Hotel, but, and you know how jammed it is, sometime, the car just at Fahrenheit88 or Lot 10, ask the rider walk towards me, die die duwan, want me to make a u-turn back. And, you know how jammed it is. After stuck for a while, they decided to cancel. End up nothing. How to report?

1. What if the rider decide to cancel after 2 min, before 5 min? The driver get cancellation fee? Or the rider decide to cancel once you arrived? Is it fair to the driver?
2. I wonder when and how the rider will be get suspended? Seriously, sometimes, the rider is fine, but, they may be questionable characters, example, like prior to the trip, they ask you to check if there is any police roadblock, and avoid it, even though it take longer route and time. What can the driver do? Give low rating at end of trip, hope the rider will be suspended? Then, they can just get another prepaid card with new phone number and opt for cash payment again. Report to Uber? On what basis? This is very grey area, the passengers are fine, they mind their own business the entire trip, but, then, why they want to avoid police? And, as driver ourselves, as much as possible we want to avoid trouble too.

And, what Uber had done to protect the safety of the driver, other than emergency contact? Anyone can register as rider so long with a phone number and opt for cash payment. Does Uber verify it as Uber verify all drivers? From the previous experience of credit card or debit card, at least, there are additional level of security there, as issuance of the card is all registered and verified by bank. Plus, to obtain a credit card, I am sure, the person must at least have some good credit rating. But, with cash payment, anyone can just register with dummy profile, opt for cash payment, and if anything happen to the driver, there is no way to trace the "criminals"

So, are you saying that Uber trying to provide a better service at the expense of the well-being of drivers? Common, so long as the drivers understand the risk and rewards (i.e. by opting just accept card or cash) will impact their income and accept that, I don't see why Uber can't co-operate, unless you are telling me that Uber is just care about income, rider convenience at the expense of drivers.....

You got to be fair to both riders and drivers too to make the system work.....one of the major issues, if you had gone thru the other Uber FAQ thread by new drivers is asking about the driver safety, not only from SPAD, but also riders that discourage many potential drivers.....and how are you going to address it? Other than contact the emergency response team? Don't you think it more of after-effect, damage control rather than pre-emptive action to protect drivers?

I had been writing to Uber numerous time on this issue, as usual, their standard reply is as what you said above, plus thank me for my valuable input which they will seriously look into it by senior management, but, so far, no action taken. So, I think since Uber MY had decided to engage the driver in public forum, it is appropriate if Uber representative can provide a satisfactory answer to all drivers

Q. I have a question about regulation, licenses, etc. Can I ask?

A. Sure you can, but given that this is currently in the process of being discussed and may change soon - we can't discuss this here as any info may be outdated. Feel free to email us at partnerskl@uber.com or visit the partner support centre for the latest information.


My car is more than 6 years old, but still in pristine condition. Does my car qualify to be a uber car?

So long less than 7 years old can

My first day drive today. Got 1 rider.

Usually the riders will get ban after cancel few trips. This happen to me at Sunway Pyramid, 1 dunno how to come, 1 not dare to stop after saw few taxi drivers, 1 too far to come. I have to cancel all the trips. Niama kena ban. Email them to unban but no action. Now I only use grabcar.

I thought only suspend for 5 days?

My questions...

1. Why is there no option for Uber partners to choose if they wish to only go Cashless? Of course they will forgo more "opportunities" but it's up to each person's preference.

2. How do Uber protect Uber partners from bad riders. Eg. Riders with bad intention to wreck your car maybe a taxi driver or just vandal. Previously, people using credit cards you still have their valid details. Now, with cash payment, I could just create a bogus account saying I'm Steve Jobs and yet I would be able to ride an Uber with cash anonymously. Would you dare to jeopardize your safety just for extra few ringgit?

I see the a reason why Uber partners may stop is because the lack of safety due to the anonymous cash riders and too much hassle on the partner. Exchanging of cash at a location too is too obvious and invite some taxi drivers to do nasty things. Please bring back an option to the previous Uber. Grabcar has their own marketshare and Uber has your own.

Refer to the reply from official Uber channel, which I raised similar question like you. End of day, what you can do, you raised a complain to Uber with photo evidence, receipts and name of rider yes, you read it right, name of rider to claim back your repair cost. The rider will get suspended.

Personally, I had not encounter the scenario you mentioned, but, this is definitely a risk, your scenario totally valid. My worst case scenario is that the rider drunk and puke in my car, or to be exact, open window and puke, which resulted me unable to continue the trip afterwards, need to send the car for car wash immediately, and I claim the car wash from the rider (mind you, it is a cash ride, so, when I want to compensation from rider, his friend was adamant do not want to pay, just want to pay the fare listed only) so, I write to Uber on this incident please ensure you report it within 48 hours after the trip, else, Uber may not entertain your request, provide the photo evidence with receipt and Uber paid me via weekly payment. Of course, what upset me is that not only I cannot continue my drive for next passenger, i.e. time wasted, opportunity cost, Uber even ask me to confirm the rider name. I was WTF....how do you expect me to remember the rider name???

And, this is first part, as Uber is encourage driver to contact rider, for whatsover reason, be it confirmation on location, pick up, etc.....my advice DON'T EVER DO THAT!!!!! Once the rider had your contact details, anything also they will come harass or call you. And, this rider called me, harass me why I complain to Uber, resulted his account get suspended. Not once, but multiple times, which in first few time, I told him nicely, whatever issue, please settle it with Uber, we are just independent Uber driver, not Uber staff, if you unhappy with my action or whatsover, you can complain to Uber to get me suspended too (but so far, my account still active, rating average hovering between 4.7 and 4.8 for 800+ completed trip) until I gave him the final warning, I am going to report him to police if he continue to call me, only then he stop calling me.

So, to all Uber drivers out there, the risk is real, you have to consider all these when decide to drive Uber. Don't be mislead with good income, easy money, etc.....I do not refute that driving Uber is flexible, the incidents I encountered is rather exception than norm where I do also have few good share of good riders (but with increasing cash ride, which now on average 50-80% of my daily trip is on cash ride, these sort of incident may be more frequent).

End of day, to all Uber drivers, please stay safe, stay alert, trust your gut feel or instinct, if you feel something not right, better cancel the ride, lost few ringgit petrol and time, rather than risk your car and safety. These are the increased risk and rewards of more demand of being Uber drivers nowadays.

End of day, Uber doesn't care, or care is how many trip you can complete, how much commission they will able to deduct from the fare. And, if you guys have time, plenty of people still coming to their PSC to register as new drivers (proof economy are bad ). Any lost drivers will be quickly replace with new one. My advice to all potential new drivers, sign up and drive all you want, but, if you intend to quit your job, decide to do it full time with hope making it big, making big, you are just dreaming. The income from Uber can cover your expenses, but, won't make you rich or easy life. It's all hardwork. Don't ever buy new car just for intention of driving Uber or Grab, else, you have extra commitment to headache.



This post has been edited by 2feidei: Aug 7 2016, 12:26 AM

permanent ban

You're comparing operational methods with currencies. Two extremely different items.
Nevertheless, I get your point and agree that the cancellation policy should be modified to be more fair for all. But this is Uber we're talking about. Don't expect them to really care.

This post has been edited by evilbun: Aug 7 2016, 09:10 AM

I have a question, is there any extra charge after 12am just like taxis? thank you!

No, uber charge is based on demand and supply. There may even extra charge during day time, if the demand is extremely high in the area. This is to entice drivers to drive there. Usually the area is highly jammed at that time.

As a rider, I would advice if you can wait, wait for additional 10 min to see if the demand drop (usually it does)

As driver, I would not advice you intentionally drive to the area to chase for the surge. It not worth the time, as by time you reach there, the demand will fall (most of time). Consider yourself lucky if you are in the area.

i can see Grab is cheaper than uber?

care to explain why?

Not to me, most of the time uber is much cheaper than grab..
I only use grab when there is no uber driver around

Grab is only cheaper to/from KLIA and when there is heavy traffic jam.

In KL, Grab rate is RM1.30/km with no time rate whereas Uber is RM0.60/km and RM0.25/min. It only takes 2 minutes for 1km if driving at 30km/h. That will cost RM1.10/km.

What year of car maximum can do for uber?

Can Uber add in option to contact driver through VoIP or messaging app?

7 years...not sure had changed or not

Year 2009 still can register?

Should be can. Why don't you bring your car grant to PSC and see if they accept it or not? Immediately, you would got answer, if can, straight can sign up, and drive immediately

Where is psc?

Year MFG 2008 and newer. If yours is 2009, then no issues with it.

bangsar south

i see.. example i take grab from klia2 to sunway or genting grab is a lot cheaper .. and u can book earlier for cheaper rate rite?

hmm might try uber next time

both hav promo code rite?

as a passenger, you want to use Uber.

as a driver, you want to work with Grabcar.

Is there Uber service from KLIA2 to Melaka?

any Uber providing this service pls pm me. tq

no promo code needed. It is based on your pickup point and destination; KL <-> KLIA/KLIA2, KL <-> Genting, Cyber/Putra <-> KLIA/KLIA2.

KL <-> KLIA/KLIA2 is RM 75 for UberX, RM 65 for Grabcar(economy). The good thing about Uber is toll charges are automatically added and so far has been correct.

Lol. What I can see in here is "WAAA! I want to have comfortable driving experience as if I'm working at the office! WAAA!".

+1

hmm.. meaning grab car will ask customer to pay for the toll fees?

both Uber and Grab will add in toll fees to their charges. Uber is able to detect that you cross a toll and add the charge automatically in the app whereas Grab driver needs to remember the toll charges and key into the app manually. If your route has a few tolls will be a headache for Grab driver; best to bring your own TouchnGo/SmartTAG so don't need to remember.

I do hear drivers say some toll charges are wrongly charged by Uber though.

This post has been edited by donald88: Aug 9 2016, 01:37 PM

will uber have another Uber Ice Cream campaign?

Most probably it's a global, annual event

Lel....speaking on behalf of my not so many experience driving Uber for about 8 months, the comfortable driving experience is depends on your how comfortable of your car ....and, to earn say, RM5k, it easily working 14-18 hours a day for 6-7 days a week. Plus, occassionally, you would meet some demanding and jerk passangers too (and the frequency is getting higher, due to introduction of cash payments, as anyone can create a fictatious profile without need of any verification).

It just some misguided and misinformed rider who thought Uber is just another platform of taxi, they expected it to be their "ideal taxi", expected immediate availability, no need to wait, know every single route, readily have exact change and thought by mere paying for the ride, they "own" it which make the ride less pleasant. Thus, this is where Uber driver need to honestly give their rating to the rider and write to Uber to get them off the system. Of course, there are some good and pleasant riders too who truly understand how Uber work as ride sharing. \

Conclusion, there are always 2 group of riders, one who give you make your day, give you a pleasant drive, smile while on other extreme is the rider from hell, that you wish they will one day meet with those rogue taxi drivers to teach them a lesson.

My 2 cents advice to new or all drivers, please start your day with smile, stay positive, expect to pick up some angelic rider, if unfortunate hell rider come about, just ignore, report and then, don't bring up to next rider. To all rider, please be respectful, Uber drivers also human, do not equate them to typical taxi, many of them just merely part-timers, doing it for fun, and not fully train drivers, so, instead of thinking "I am paying passenger, i got the ride to demand whatever I wish, please learn to think as you merely getting a ride from a unknown friend, stranger who will be compensated". It not difficult to be smile, be respectful and thanks the driver at end of ride. After all, respect is both way. How you treat others will determine how people will treat you.

Wah....mean if driving Grab, you got to remember all the toll you passed and the rate too. Bit confusing eh.....

Yes, Uber route is not ideal, some of toll is either not recorded (which you then need to raised a ticket to helpdesk, and they will quite fast, usually within few hours will recorded it, Uber will reimbursed you back, but, for those who opt for cash payment, this mean your account will be suspended for shortpaying the drivers, although it not your fault, because the driver only collect what the amount shown in the apps, nothing more ) So, this the disadvantage of riders who opt for cash payment.

the hardest part about cash payment is that sometimes the fare has the cents such as RM12.10. Drivers will need to prepare RM0.90 change and at times we don't carry so many coins.

worst is sometimes the fare is RM12.95 for example, and drivers don't have RM0.05. and will need to round down instead of round up to make the rider happy. if round down for 10 riders, that's RM0.50 already.

UberMY

How do you protect the safety of the driver with cash payment option, as anyone can use a prepaid mobile number registered a dummy profile with cash payment.

It happen yesterday, although not Uber, but Grab. It is real



This post has been edited by 2feidei: Aug 10 2016, 07:08 PM

Hi there,

We are painfully aware of the risks involved with driving and the different forms of payments. We keep a very close ear to the ground when it comes to news and matters of that nature. Here at Uber we try to provide a simple and efficient way of contacting us in case of any emergency. We understand that the system is not perfect, but we do our best.

In the article you quoted, the 2 men that had attacked the driver were both caught and are now being prosecuted. We hope that this is a sufficient deterrent for future incidences. Although we are unable to guarantee the perfect trip, every trip, we always do our best to ensure your safety and protection as our Partners.

If you ever experience any incidences, please contact us at: +603-27253060

Thank you for your question!

how exactly?

+100

Use lawbook to protect

bro, if u so scared, than don't drive lor....

when u drive, u need to be aware of your surroundings. in an event of rogue taxi drivers, it is good to always arm yourself with a weapon in case getting into a brawl. it's either u get beaten up or they get beaten up too.

Lel......carry weapon mean looking for trouble only lah.....as much as possible we want to avoid conflict only lah.....either with rogue taxi drivers or robbers only.....

Anyway, your suggestion is not without merit, but, the purpose of me highlight here is that, these are the risk of being Uber drivers, I think as "experienced" Uber drivers (ok, maybe the words experienced sound exaggerated), we should inform any potential new drivers the risk involved right? Let them decide to drive or not lor.......

If uber really want to go with cash method, should have provide coupon to the rider.

The rider can purchase coupon of any amount, the driver can sell these coupons when passenger is onboard.

The coupon can be scanned using qr code or barcode to deduct the amount until the particular coupon is depleted the value.

What is the difference driver collect cash at end of trip versus driver sell coupon and collect cash?

With coupon, u can insist the rider to provide a valid coupon before u can take him to the destination.

The workflow would be this:

1) you get a rider request, rider hop on to your car
2) you ask the rider for a valid coupon, if rider have none, they have to buy from the driver
3) rider then buy the coupon, be it rm5, 10, 20.
4) The coupon would have barcode or qr code to scan by smart phone.
5) the coupon is scanned at the start of the trip.
6) at the end of the trip, the coupon is scanned once again, the fare amount is deducting from the value of the coupon.

It's better than payment via cash at the end of trip:
1) you can validate a rider before you can fetch him to the destination
2) driver's earning is guaranteed

Of course, this requires the uber app to change as well, unless there's a third party app that can intervene.

I am considering to build 1 to test.

Ok, you got a point there. Question will be, then, the driver need to carry (or buy?) coupon from Uber office first? Any expiry date on coupon, for unused coupon? Who will fork out this initial coupon cost, driver?

How do you validate the rider when the rider buy coupon from driver? "Sir/ Madam, can I have your Photo ID please for verification before I sold you the coupon?" Do you think the rider will comply?

No identification is required to purchase the coupon, as long as the rider purchases from driver, he can use the coupon anywhere he want. Just like how one purchase bus ticket to travel from 1U to Genting.

For the coupon, the best possible solution woule be using e-coupon, provided the uber app is capable of generating it.

There's still many aspects to consider the workflow of e-coupon, how to generate validate a coupon and etc. For the time being, it's the technicality that needs to solve, e.g. how the profit is distributed among the drivers, this may change how driver earn.

Then, the question will be what is the benefits of coupon instead of cash for the additional hassle?

This post has been edited by 2feidei: Aug 13 2016, 07:35 PM

Concept is more like TouchNGo? I wouldn't pay cash in advance just for riding Uber unless the card offers the convinience to pay for anything like the Hong Kong Octopus card

Even TouchNGo is full of flaws.....always unable to top up at merchant, must top up using cash, not card. I am using TouchNGo just because being forced to, as some toll plaza do not accept cash anymore. And, there is no benefit of it in term for user, you paid in advance, pay the same toll amount like others, some even got to pay extra service charge for parking. And, worst still, refund of credit, cancel of card, etc..all chargeable......end of day, no benefit to consumer at all.....

Ok, enough argument on this topic, end of day, unless any new system, products or services enable the convenience or advantage to consumers, else it doom to fail.

Very true. Uber and Grab are built not just on economy sharing concept but on convinience of use as well. Making them more complex and diffcult for users will definitely be a step backwards.

This post has been edited by donald88: Aug 14 2016, 09:18 PM

Guys, be carefull when picking up passenger at Kelana Jaya Lrt station. My front left door almost kena kopak by taxi driver. When my rider jump in at the back the taxi driver came and open my front left door. The dialogue is like this 'aku kopak ea'. The taxi driver do it for real! Got krakk sound at my door. Once my rider close the door i just vroom leaving the station. Lucky got space for escape in front. But i still kena baling telur at my rear windshied. After drop my rider i check back my door, the door trim came out abit, need to push back then ok. The egg yolk very sticky after dried.

anyone doing johor bahru area? safe for passengers or not...

You should viral it on Facebook

Im not really active in fb

Yo UberMY. Does geofence & FIFO applicable to KLIA? Just checking...

This post has been edited by bad melatonin: Aug 18 2016, 12:05 PM

uberMY comment pls?

http://www.thestar.com.my/news/nation/2016...ervice-charges/

Wednesday, 17 August 2016 | MYT 8:59 PM
PNB chairman: Reduce Uber, Grab car service charges

PUTRAJAYA: Ridesharing car services such as Uber and Grab Car should reduce their service charges to help drivers secure more income, said Permodalan Nasional Bhd (PNB) chairman Tan Sri Abdul Wahid Omar.

“Uber takes about 25 per cent (as service fee) from the drivers. They could do with less,” he said based on his experience as a Uber driver.

The ex-minister was driving a Uber taxi for charity and to promote the newly-launched Proton Perdana car for a short while after he ended his tenure as a senator.

“It is something I always wanted to experience. The use of technology and ridesharing. But I couldn’t do it while I was a minister,” he said in jest during a luncheon talk titled “Transforming Nations Through Creativity and Innovation,” which was held in conjuction with the 2016 International Conference on Blue Ocean Strategy (ICBOS) here Wednesday.

“I drove about 11 hours and only did 17 trips netting RM210, of which RM10 went for toll charges, RM5O was taken by Uber (as service fee) and I was left with RM150,” he said.

Hence, if the ridesharing companies reduce their service fee, perhaps Uber drivers could make more income, he opined.

Abdul Wahid added that the method of getting passengers by using technology and applications such as Uber and Grab Car can absolutely help increase the income of ordinary taxi drivers.

The ride-sharing application is gaining popularity here and worldwide and the Land Public Transport Commission (SPAD) had recently submitted a proposal to legalise both Uber and Grab Car in Malaysia. - Bernama

i would've stab the taxi driver already lor.

Not at the current time. (19 Aug 2016).

If or when its applicable, we'll inform all partners.

No comment on other ride-sharing companies.

We do have a sophisticated anti-fraudulent rider detection mechanism. Based on certain parameters, certain high-risk riders could be requested to provide additional forms of verification before they can take a first trip.

That's incorrect.
PSC is at Uber KL PSC

This post has been edited by UberMY: Aug 19 2016, 06:29 PM

How does this apply to cash riders?

It applies to all riders, as stated based on certain parameters that we track.

1. You can track back previous trips from "Trip History" on the app.
2. If you face issues with rider harassment, feel free to contact us if necessary. You may also proceed to lodge a report with the authorities and upon official request, we will furnish the authorities with rider contact details for follow up (this has happened for several cases in the West).

8 years or newer.

Dear uber

Your app should let user save more locations.
Two (work and hone) is not enough.

I think pretty safe for driver...
Am considering to join as driver for UBER/GRAB too .... hmm any JB Drivers?
But I found out JB uber driver incentive is terrible

Planning to do at JB as well.. But reading the exp from other drivers here, hmm.....

Better do grab in Jb. Uber here is meh...payout low. Many uber driver here change camp to grab

I don't know why kl people always give low rating than petaling jaya, subang and damansara people.

Lol found you here.

UberMY What is your comment on this?

Uber cannot take responsibility for cash trips and the associated fares. As mentioned during onboarding sessions or cash online training, when accepting a trip, you’ll need to note whether it’s a cash trip and ensure you collect your fare at the end.

What if the riders abscond, i.e. jump out of car immediately, threaten the drivers or claim no money to pay for fare or there is error in the partner apps (non cash trip become cash trip)? Will the driver be reimbursed for the fare for non fault of the driver?

What is the cheapest car models which can be used in Uber service?

Dear UberMY,

Is it possible to make the Uber Partner app display horizontal?

why most of time uber assign those passenger who 5km away/15 mins travel time to pick up them?
if ignore request will reduce acceptance
if accept and cancel will scared suspend

being many time travel all the way 5km away, then pick up only know passenger destination only 1km! this is really not fair to us driver

can the uber just assign job make the distance balance. like if driver is 5km away from passenger,then at least the passenger start and end point is >5km

Perodua Axia is a good car for uberX.

Report via the help.uber.com button or visit http://t.uber.com/klpsc for support.

In the case where it's a clear violation of the Terms of Service on the rider side, we'll see what we can do in the case of the fare.

Frequently used address will always appear whenever you try to input locations.

At this point in time, not yet. But it's something that we are considering.

UberMYUBER pls answer this especially when driver has to pass a tol and then rider cancelled or destination less than 1km only !!!

This post has been edited by destiny6: Aug 26 2016, 02:58 AM

destiny6

Hi - the rider closest to the driver's destination will be dispatched. In core areas (CSAs) the partner wouldn't have to travel very far.

In outlying areas where riders are more spread out, then theres a possibility that the rider may be some distance away from the partner.

That's why we heavily encourage partners to drive in core service areas (view map)