Hey guys, we noticed the "Uber Partner Resource Centre & FAQ" thread has over 115 pages, so we decided to create a thread here so partners can ask questions to us directly. Feel free to ask us questions and we'll try to help or direct you to the right place for help.

Q. What sort of questions can I ask?

A. We'll try to address all sorts of questions - or direct you to the right place for assistance.

Q. Is this an official channel?

A. NO this is not an official channel for help (yet) but this is an official account. If you have questions that need to be answered via official channels we'll provide you help on how to get there, otherwise we'll do our best to answer here.

Q. I have a question about regulation, licenses, etc. Can I ask?

A. Sure you can, but given that this is currently in the process of being discussed and may change soon - we can't discuss this here as any info may be outdated. Feel free to email us at partnerskl@uber.com or visit the partner support centre for the latest information.

Q. What sort of Uber products are there in Malaysia?

A.  Kuala Lumpur (uberX/XL/BLACK), Penang (uberX/XL), JB (uberX/XL), Ipoh (uberX), Kota Kinabalu (uberX). Do note, there may be other new products on the way!

Q. Can I have more information about hourly guaranteed earnings?

A. You can ask here, or visit t.uber.com/kluberxguarantees (for uberX/XL) in KL.

Q. What other avenues do I have to get support?

A. Partner support centre: t.uber.com/klpsc , or our help site help.uber.com

I am not Uber officials, but, I had spoken to Uber driver who car had been impounded by SPAD. Answers is "sendiri kautim"

In fact, previously, there have SPAD operation against Uber/ Grab in Sunway Pyramid area, very high profile case, few drivers kena. And, on the very same date, I received sms from Uber ask all drivers to avoid Sunway Pyramid area, due to massive jam. Yes, you read it right. Due to massive traffic jam at Sunway Pyramid area

So, for all Uber drivers, this is the risk you got to take at the moment, until Uber and Grab is being legalised, in addition to rogue taxi drivers. And, to be fair to all, so far, after driving for 8 months, I am still ok. End of the day, just got to be street smart. Trust your gut feel, better leave, forego the income, lost the time and petrol, and earn later than take the risk.

Of course, previously, we can argue that since no cash transaction involve, we are just picking up/ dropping off friends, but, now, with cash payment, SPAD or taxi drivers can pretend as rider also. The risk is getting higher.

This what I gathered from regular drivers who also riders lah.....they will take action when too many publicity, i.e. taxi drivers complain to "big boss", big boss complain to you know who.....so, need to show action. So, 1 or 2 fella will get unlucky, especially when there lots of press around, your car will be impounded, then, when matters quiet down, settle with them yourself lah 

The trap is that genuine passenger and fake riders will request pick up from Sunway Pyramid main entrance (near the Sphinx head), then, as you move out, pass by near H&M there (usually a large group of taxi will gather there), they will stop you, gotcha.....u caught red handed.

Another popular spot is KLIA and KLIA2, especially on arrival hall, they will "wait" for you towards the end of exit, especially if you picking up foreigners or person of different race than you, i.e. Malay pick up Chinese, etc.....