Please review the cancellation policy where the cancellation charge only apply if the rider no show after 5 mins. What if the rider decide to cancel before 5 min, while the driver arrived? The driver will end up nothing. I would suggest cancellation fee apply when rider decide to cancel after 2 min of request, as the driver had already taken considerable time and effort to be at the pick up location.

It happen all the time, on average, 20% daily trip.

Second, please put option for driver to select either to accept card trip only, cash trip only or both whenever the driver online. Of course, by selecting just one payment option, the drivers earning will be lesser, but, please let the drivers have this option. I been driving for Uber for past 8 months, seriously, the quality of the riders had deteriorate which introduction with cash trip and I don't mind earning lesser than dealing with not so favorable riders (whether Uber did really suspend any riders is a question mark). Plus, anyone can just register as a new rider whenever their account been blocked as their payment mode can be cash. After all, it just need a mobile number

Third, please remove the CSA requirement in PHG. It not fair, as it as if asking driver to concentrate on the CSA area only. And, now, almost everywhere is CSA area.

I am not Uber officials, but, I had spoken to Uber driver who car had been impounded by SPAD. Answers is "sendiri kautim"

In fact, previously, there have SPAD operation against Uber/ Grab in Sunway Pyramid area, very high profile case, few drivers kena. And, on the very same date, I received sms from Uber ask all drivers to avoid Sunway Pyramid area, due to massive jam. Yes, you read it right. Due to massive traffic jam at Sunway Pyramid area

So, for all Uber drivers, this is the risk you got to take at the moment, until Uber and Grab is being legalised, in addition to rogue taxi drivers. And, to be fair to all, so far, after driving for 8 months, I am still ok. End of the day, just got to be street smart. Trust your gut feel, better leave, forego the income, lost the time and petrol, and earn later than take the risk.

Of course, previously, we can argue that since no cash transaction involve, we are just picking up/ dropping off friends, but, now, with cash payment, SPAD or taxi drivers can pretend as rider also. The risk is getting higher.

This what I gathered from regular drivers who also riders lah.....they will take action when too many publicity, i.e. taxi drivers complain to "big boss", big boss complain to you know who.....so, need to show action. So, 1 or 2 fella will get unlucky, especially when there lots of press around, your car will be impounded, then, when matters quiet down, settle with them yourself lah

The trap is that genuine passenger and fake riders will request pick up from Sunway Pyramid main entrance (near the Sphinx head), then, as you move out, pass by near H&M there (usually a large group of taxi will gather there), they will stop you, gotcha.....u caught red handed.

Another popular spot is KLIA and KLIA2, especially on arrival hall, they will "wait" for you towards the end of exit, especially if you picking up foreigners or person of different race than you, i.e. Malay pick up Chinese, etc.....

This post has been edited by 2feidei: Aug 6 2016, 02:33 PM

Well, I would say different countries would justify for different treatment that suit where the country operate. You can't set 1 set of rule apply for the whole word where you operate. If like that, why Uber charged different rate? Even McDonalds BigMac have different pricing all over the world.....

Depends if the rider want to co-operate with you or not....some will die die insist to pick up at the requested location. Happen few time for me before, request pickup at Marriot or Westin Hotel, but, and you know how jammed it is, sometime, the car just at Fahrenheit88 or Lot 10, ask the rider walk towards me, die die duwan, want me to make a u-turn back. And, you know how jammed it is. After stuck for a while, they decided to cancel. End up nothing. How to report?

1. What if the rider decide to cancel after 2 min, before 5 min? The driver get cancellation fee? Or the rider decide to cancel once you arrived? Is it fair to the driver?
2. I wonder when and how the rider will be get suspended? Seriously, sometimes, the rider is fine, but, they may be questionable characters, example, like prior to the trip, they ask you to check if there is any police roadblock, and avoid it, even though it take longer route and time. What can the driver do? Give low rating at end of trip, hope the rider will be suspended? Then, they can just get another prepaid card with new phone number and opt for cash payment again. Report to Uber? On what basis? This is very grey area, the passengers are fine, they mind their own business the entire trip, but, then, why they want to avoid police? And, as driver ourselves, as much as possible we want to avoid trouble too.

And, what Uber had done to protect the safety of the driver, other than emergency contact? Anyone can register as rider so long with a phone number and opt for cash payment. Does Uber verify it as Uber verify all drivers? From the previous experience of credit card or debit card, at least, there are additional level of security there, as issuance of the card is all registered and verified by bank. Plus, to obtain a credit card, I am sure, the person must at least have some good credit rating. But, with cash payment, anyone can just register with dummy profile, opt for cash payment, and if anything happen to the driver, there is no way to trace the "criminals"

So, are you saying that Uber trying to provide a better service at the expense of the well-being of drivers? Common, so long as the drivers understand the risk and rewards (i.e. by opting just accept card or cash) will impact their income and accept that, I don't see why Uber can't co-operate, unless you are telling me that Uber is just care about income, rider convenience at the expense of drivers.....

You got to be fair to both riders and drivers too to make the system work.....one of the major issues, if you had gone thru the other Uber FAQ thread by new drivers is asking about the driver safety, not only from SPAD, but also riders that discourage many potential drivers.....and how are you going to address it? Other than contact the emergency response team? Don't you think it more of after-effect, damage control rather than pre-emptive action to protect drivers?

I had been writing to Uber numerous time on this issue, as usual, their standard reply is as what you said above, plus thank me for my valuable input which they will seriously look into it by senior management, but, so far, no action taken. So, I think since Uber MY had decided to engage the driver in public forum, it is appropriate if Uber representative can provide a satisfactory answer to all drivers

So long less than 7 years old can

I thought only suspend for 5 days?

Refer to the reply from official Uber channel, which I raised similar question like you. End of day, what you can do, you raised a complain to Uber with photo evidence, receipts and name of rider yes, you read it right, name of rider to claim back your repair cost. The rider will get suspended.

Personally, I had not encounter the scenario you mentioned, but, this is definitely a risk, your scenario totally valid. My worst case scenario is that the rider drunk and puke in my car, or to be exact, open window and puke, which resulted me unable to continue the trip afterwards, need to send the car for car wash immediately, and I claim the car wash from the rider (mind you, it is a cash ride, so, when I want to compensation from rider, his friend was adamant do not want to pay, just want to pay the fare listed only) so, I write to Uber on this incident please ensure you report it within 48 hours after the trip, else, Uber may not entertain your request, provide the photo evidence with receipt and Uber paid me via weekly payment. Of course, what upset me is that not only I cannot continue my drive for next passenger, i.e. time wasted, opportunity cost, Uber even ask me to confirm the rider name. I was WTF....how do you expect me to remember the rider name???

And, this is first part, as Uber is encourage driver to contact rider, for whatsover reason, be it confirmation on location, pick up, etc.....my advice DON'T EVER DO THAT!!!!! Once the rider had your contact details, anything also they will come harass or call you. And, this rider called me, harass me why I complain to Uber, resulted his account get suspended. Not once, but multiple times, which in first few time, I told him nicely, whatever issue, please settle it with Uber, we are just independent Uber driver, not Uber staff, if you unhappy with my action or whatsover, you can complain to Uber to get me suspended too (but so far, my account still active, rating average hovering between 4.7 and 4.8 for 800+ completed trip) until I gave him the final warning, I am going to report him to police if he continue to call me, only then he stop calling me.

So, to all Uber drivers out there, the risk is real, you have to consider all these when decide to drive Uber. Don't be mislead with good income, easy money, etc.....I do not refute that driving Uber is flexible, the incidents I encountered is rather exception than norm where I do also have few good share of good riders (but with increasing cash ride, which now on average 50-80% of my daily trip is on cash ride, these sort of incident may be more frequent).

End of day, to all Uber drivers, please stay safe, stay alert, trust your gut feel or instinct, if you feel something not right, better cancel the ride, lost few ringgit petrol and time, rather than risk your car and safety. These are the increased risk and rewards of more demand of being Uber drivers nowadays.

End of day, Uber doesn't care, or care is how many trip you can complete, how much commission they will able to deduct from the fare. And, if you guys have time, plenty of people still coming to their PSC to register as new drivers (proof economy are bad ). Any lost drivers will be quickly replace with new one. My advice to all potential new drivers, sign up and drive all you want, but, if you intend to quit your job, decide to do it full time with hope making it big, making big, you are just dreaming. The income from Uber can cover your expenses, but, won't make you rich or easy life. It's all hardwork. Don't ever buy new car just for intention of driving Uber or Grab, else, you have extra commitment to headache.



This post has been edited by 2feidei: Aug 7 2016, 12:26 AM

No, uber charge is based on demand and supply. There may even extra charge during day time, if the demand is extremely high in the area. This is to entice drivers to drive there. Usually the area is highly jammed at that time.

As a rider, I would advice if you can wait, wait for additional 10 min to see if the demand drop (usually it does)

As driver, I would not advice you intentionally drive to the area to chase for the surge. It not worth the time, as by time you reach there, the demand will fall (most of time). Consider yourself lucky if you are in the area.

7 years...not sure had changed or not

Should be can. Why don't you bring your car grant to PSC and see if they accept it or not? Immediately, you would got answer, if can, straight can sign up, and drive immediately

bangsar south

Lel....speaking on behalf of my not so many experience driving Uber for about 8 months, the comfortable driving experience is depends on your how comfortable of your car ....and, to earn say, RM5k, it easily working 14-18 hours a day for 6-7 days a week. Plus, occassionally, you would meet some demanding and jerk passangers too (and the frequency is getting higher, due to introduction of cash payments, as anyone can create a fictatious profile without need of any verification).

It just some misguided and misinformed rider who thought Uber is just another platform of taxi, they expected it to be their "ideal taxi", expected immediate availability, no need to wait, know every single route, readily have exact change and thought by mere paying for the ride, they "own" it which make the ride less pleasant. Thus, this is where Uber driver need to honestly give their rating to the rider and write to Uber to get them off the system. Of course, there are some good and pleasant riders too who truly understand how Uber work as ride sharing. \

Conclusion, there are always 2 group of riders, one who give you make your day, give you a pleasant drive, smile while on other extreme is the rider from hell, that you wish they will one day meet with those rogue taxi drivers to teach them a lesson.

My 2 cents advice to new or all drivers, please start your day with smile, stay positive, expect to pick up some angelic rider, if unfortunate hell rider come about, just ignore, report and then, don't bring up to next rider. To all rider, please be respectful, Uber drivers also human, do not equate them to typical taxi, many of them just merely part-timers, doing it for fun, and not fully train drivers, so, instead of thinking "I am paying passenger, i got the ride to demand whatever I wish, please learn to think as you merely getting a ride from a unknown friend, stranger who will be compensated". It not difficult to be smile, be respectful and thanks the driver at end of ride. After all, respect is both way. How you treat others will determine how people will treat you.

Wah....mean if driving Grab, you got to remember all the toll you passed and the rate too. Bit confusing eh.....

Yes, Uber route is not ideal, some of toll is either not recorded (which you then need to raised a ticket to helpdesk, and they will quite fast, usually within few hours will recorded it, Uber will reimbursed you back, but, for those who opt for cash payment, this mean your account will be suspended for shortpaying the drivers, although it not your fault, because the driver only collect what the amount shown in the apps, nothing more ) So, this the disadvantage of riders who opt for cash payment.

UberMY

How do you protect the safety of the driver with cash payment option, as anyone can use a prepaid mobile number registered a dummy profile with cash payment.

It happen yesterday, although not Uber, but Grab. It is real



This post has been edited by 2feidei: Aug 10 2016, 07:08 PM

+100

Lel......carry weapon mean looking for trouble only lah.....as much as possible we want to avoid conflict only lah.....either with rogue taxi drivers or robbers only.....

Anyway, your suggestion is not without merit, but, the purpose of me highlight here is that, these are the risk of being Uber drivers, I think as "experienced" Uber drivers (ok, maybe the words experienced sound exaggerated), we should inform any potential new drivers the risk involved right? Let them decide to drive or not lor.......

What is the difference driver collect cash at end of trip versus driver sell coupon and collect cash?

Ok, you got a point there. Question will be, then, the driver need to carry (or buy?) coupon from Uber office first? Any expiry date on coupon, for unused coupon? Who will fork out this initial coupon cost, driver?

How do you validate the rider when the rider buy coupon from driver? "Sir/ Madam, can I have your Photo ID please for verification before I sold you the coupon?" Do you think the rider will comply?

Then, the question will be what is the benefits of coupon instead of cash for the additional hassle?

This post has been edited by 2feidei: Aug 13 2016, 07:35 PM