Excellent. Thank you!

Hi all. How can I port out from tunetalk to xox? Can make it thro online?

https://www.xox.com.my/onlinestore/mnp/order/prepaid-user

Hi how can I find “nicer” number for new OneXOX prepaid ? On the website I can only keep refresh and all those numbers are very mixed up

go shopee and find. or find any nice numbers u want then port into onexox.

I need esim. From the website I think port-in prepaid don’t support esim yet

Hi guys

New with XOX, and i have few questions

- Only few days and the first RM10 has been reduced to RM8 without any reason
Yesterday Top up 100 RM, today i see RM38 gone also without reason??? how i can check the bill/usage statement from the app/web to check for what i have paid?

- Is it true that we need to top-up at least once every 3 months to keep the line active even the validity is 2 year?

- Can i use XOX in roaming just to receive calls and SMS/TACs (NOT Data roaming)? is there any info or file with list of countries ?

- i have another line with Celcom and i want to MNP to XOX, can do it in any Care center ? or better online ?

Thank you

1. If you MNP from other telco, its automatically 28months without needing any purchase (if tnc remained the same)

2. If you buy a new number, then you need to top up and buy any of the welcome bonus offer. After you bought it then automatically will get 28months.

3. When you top up, you will notice that there is two column, DA and MA. I cant remember how they separate them, but your RM100 will be split between both. Unless you want to use PAYU, then you should top up into your number, otherwise I would suggest topping up the e-wallet to purchase season pass to avoid the confusion.

-Xox prepaid does not have bill statement. Call 12273 from your xox number, and choose to speak to customer service. If you are wrongly billed xox will reverse the charge

-Once you have the validity extended to 28 months (check through *150*1#), you do not need to reload as long as your status is active and still has validity

-Many people use xox for its long life just to get tac overseas, so I see no problem. As long as the country is part of celcom roaming you are good to go. But it is advisable to get voopee app since it is equivalent to xox but utilizes voip

-Any dealer is ok, choose the one most convenience to you because you may find it easy to ask them if problem arise

Sorry for double post, yes I forgot about the DA MA thing. But since he said he reload rm100 (I assume a lump sump instead of separate) so it didn't occurs to me about the separate account as rm100 will 100% goes to DA account

Thank you so much bro, i know why 38 was deducted, Roaming data activated suddenly don't know why ! I will call them

Hi,please take note that starting from 05.08.2020 all new Onexox prepaid including MNP/Port-in need to purchase WELCOME DEAL within 10 days of line activation to get 28 months validity.

Hope this will help.

This post has been edited by xinaixin: Sep 7 2020, 09:46 PM

Xox Black app & self-care portal problem again.........

It seems that every months Onexox users have to face these problems

This post has been edited by xinaixin: Sep 10 2020, 09:42 AM


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Does xox black have 28 vadility?

Hi,28 months validity are for Onexox prepaid plan only.

XOX BLACK is something like postpaid plan which you have to pay monthly after billing date.

Hope this will help.

Understand

Hi, would like to ask if I can change from esim Black to esim Prepaid ?

bisobona, since you

(i) insisted that XOX Black app is only for postpaid and can't manage prepaid

(ii) and closed topic when it backfired


I post here to show that I have my prepaid line inside Black app.







https://forum.lowyat.net/topic/5025040

cannot..esim only for black

Hi,now eSim are available for Onexox prepaid.

https://www.facebook.com/xoxmalaysia/

Ask your Onexox dealer or call Onexox CS at 12273 for more info.

Hope this will help.

This post has been edited by xinaixin: Sep 11 2020, 10:48 PM


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