Same problem here. I bought a onexox prepaid card today and cannot login or make calls. Rang their helpline two times because the dealer said I must top up within 24 hours to get the 28 month validity. Onexox customer service said their system is down and they do not have any idea when it will be back up. So I told them that I cannot top up because my number is not even working and they should give customers a grace period till they solve their problem.
I was told to try again later tonight and tomorrow morning and to contact them again if their system is still down. Like I have nothing else to do.

like him, I will never use onexox as main line. only to keep phone numbers. lol.

How is it now? If you didn't manage to topup RM10 within 24 hours (to get 28 months validity) of activating your new SIM due to the downtime, I suggest you call them and let them know, I think they'll give you another chance to do so, since it's their problem earlier today.

Some people are quite unlucky to get their simcards today (or, like my friend, just successfully MNP to onexox today and experienced such a fairly major downtime right away). A rather bad impression for newcomers if you ask me.

This post has been edited by shyuanshyuan: Nov 10 2017, 01:47 AM

I purchase together with RM10 top up via their website.
Still can't use this number
Have to call them then

This post has been edited by iamshf: Nov 10 2017, 07:37 AM

Service restored at 10am today. Managed to get my 28 months validity and 10GB free after top-up. Tried to activate season pass data but says my account already activated. Should I activate this only after 30 days free data?

If after 24hours then reload, how much to reload in order to get 28 months validity?

Accumulative topup rm50 within 30 days

Or purchase any SP FAT (not DATA FAT) within 10 days

SP Fat is it the SP+30/SP+50? which is RM30 or RM50 season pass(new package)?

Promo for new user (can be purchased within 10 days upon regsitration):
-SP Data 5GB RM30 (free 5GB active data for 30 days), sms: SP FAT5 to 22111
-SP Data 10GB RM50 (free 10GB active data for 30 days), sms: SP FAT10 to 22111
-333 talktime RM30, sms: SP FATVOICE to 22111

*-STOP DATA AUTO RENEWAL:SMS: DATA AR OFF to 23388/22111*

New user will get total 20GB carried forward if buy RM50?

-SP Data 10GB RM50 (free 10GB active data for 30 days), sms: SP FAT10 to 22111

10GB active data for 30 days

only 10GB in Season Pass can carry forward

for mnp, one ic will only get once 28 month validity or one number?

Hi I from Taman Segar KL wanna get myself this OneXOX ..

my place small town some handpone shop have xox sim card along with tune talk, altel, frendi, redone too. xox dealer mostly put onexox sold here sticker somewhere outside.

Hello there !

All first time mnp numbers to ONEXOX will be given automatic 28 months validity (up-to 5 registered numbers per IC following existing SKMM rules)


Thank you.

I see. means if a number previously already got the 28 months validity, reverse port in won't be eligible?

Need to change to Nano sim, where is the nearest dealer, i'm in Melawati area..is it chargeble or free

Hello there,

According to the T&C, reverse port-in is not eligible. For such cases that does not qualify, subscribing to 1 year validity extension is the alternative.

Thank you.

Hi Oppa isn't it 10 numbers per telco per IC? Can you kindly enlighten me about "5 numbers per IC"?

MCMC had just revised the regulation almost a month ago.