until now all of my xox line no signal.

at least at home have unifi

According to onexox dealers.......as at 7am this morning the problem of NO SIGNAL still exist.

In Onexox Official Dealers Group(Facebook), dealers are still complaining about NO SIGNAL this morning.

In Malaysia there's no penalties to telcos for NO SIGNAL or services that doesn't meet the ministry of communications standards.

In other country, ministry of communications issue penalties according to time taken by telcos to solved such NO SIGNAL or other problems which doesn't meet their service standards.

This post has been edited by xinaixin: Sep 1 2025, 09:58 AM

Worst case their website or official xox does not make any announcement got interruptions at all.

Decide after this disaster, gonna to port out other telco. This xox is getting suck and suck already.

mine still no signal until now

Location based issues I guess, I don't see zero signal issues here in Seremban on my sister's, mom's and niece's numbers.

Info from onexox dealers based on posting in Onexox Official Dealers Group(Facebook), it's not locations but user's line(Some users are affected)

Family members stay in same house with 2 users don't have signal while others have signal.

This post has been edited by xinaixin: Sep 2 2025, 10:24 AM

I can confirmed this.

I see. I hope it is resolved by now.

2/4 of my number is getting signal back

1/4 the signal is on off

1/4 not getting signal at all

Does anyone know the best way to ekyc? Wife dropped her phone and the sim ko. Done a esim replacement on the app but the ekyc is frustrating. Done almost 10times but still fail.

Damn xox... asked me to screen record, snap ic and record selfie but at last ask me do it again. Tried and failed again. Stupid ass ekyc... these fucker dont understand people face change over time. MNP time no need ekyc pulak.

This post has been edited by andrekua2: Sep 3 2025, 09:14 PM

I received a SMS this morning :

REMINDER: Effective 1/10/2025, your ONEXOX Prepaid will auto-upgrade to ONE-X Prepaid. Your SP Counter balance & Prepaid Validity won't be carried forward.

Does this mean i lose whatever data i had in SP?

This post has been edited by Indecided: Sep 4 2025, 11:40 AM

Yes, it is stated on the FAQ or reload RM 30 to retain everything for now.

Ported my 2 lines from Hotlink Sabah 1.0 over to 1X-22. Kinda regretted after using for only a week

OneXOX didn't stated 1X-22 data speed. It just stated "High Speed".
1X-22 data speed: High Speed
1X-35 data speed: 50GB @ High Speed, Unlimited @ 10Mbps
1X-48 data speed: 150GB @ High Speed, Unlimited @ 10Mbps

Can see phone on 4G and 4G+ full bars. However, the loading speed is not up to the standard kinda worst than hotlink (shopee app, fb wall feeds, not even youtube).
Question: What data speed 1X-22 actually is? (Kinda gimmick to lure new port-in)

As for comparison, other telco clearly stated the data speed. (Btw, both are not MVNO of celcom)
Hotlink RM25 40GB data speed 12Mbps
U Prepaid 25: Unlimited data at 12Mbps

redONE ULTRAplus25 100GB of high-speed 5G/4G data (under Celcom network, no data speed)

I guess cheap for a reason. Coverage is there but data speed is throttle (I guess between 6-8Mbps).
Perhaps, the actual data speed we getting is just the same as 1X-18 data speed: 6Mbps

And there's one saying "if you pay peanuts, you get monkeys"

This post has been edited by rocketaz: Sep 4 2025, 06:40 PM

Errr.. I think it is because you don't have 5G. Have you activated 5G?
I can easily get 300-400Mbps on 1X-22.

This post has been edited by fruitie: Sep 4 2025, 07:12 PM

depends on location i guess, hotlink in TRX was very bad, port to xox and the 4G can easily get 100-150Mbps. no regret

For the 5G do we need call xox careline to activate 5G?
I've read azhar75 said on physical SIM have to call xox careline ask to enable VoLTE and VoWiFi.

But crossing over Penang bridge the network really bad. Also at basement of Sunway Carnival mall (Perai). On the island, average loading speed here n there.
Could be due to telco over-subscribed, congested tower?

I just sent a SMS like the post above.

Whats the way to get registered on app. My prepaid died after one month then i cant receive any sms because using ipad esim, cant seem to register on app too but i just did my topup, any sifu can help

Goto nearest Axiata XOX service center to get the physical SIM card. They will disable the eSIM and replace with physical SIM card. RM10 fee applies.

Be careful when using eSIM in iPad coz of the OTP that such a device cannot receive.

Unless you can use your email address to log in.