Follow SOP for newbies

After accept job
1. call rider to confirm location, if no answer after 2 times, call helpline log case, then proceed to cancel the job. Also check how many passenger. If 5 still want to do, go ahead.

2. Confirmed location, only drive to pick up location

3. Once meet, check are you comfortable to let rider. If not, then just leave. Your gut feel.

4. Check and confirm the destination entered, if rider said is actually near the entered location, verify the exact drop off location. Then open rider apps verify the correct fare to the exact drop off location. Check the fare, if new fare is higher show rider, if not agree then cancel ride. Note, new fare could be higher or lower due to difference timing of booking. If new fare lower, then proceed.

5. Should you have rule on cleaning, mentioned to them no eating in car, no luggage in passenger seat. Hang plastic bag or put their cup on cup holder.

6. If familiar with the destination then Follow waze, if not check is the destination have complete address, if only show the brief location, then do not use grab enterred destination, re enter into Waze. (important as waze show different location than the enterred grab by rider)

7. If rider said forgot thing want to go back, said sorry, trip started, either drop of at enterred destination or If you choose to comply their request, bring them back to pickup point and charge them the fare enterred.

8. Reject any request to go other places then enterred location, not even to follow their request if rider said this route faster. (they will said additional pickup)

9. Once arrived monitor the condition of the passenger seat, check on any left behind or rubbish etc.

10. Collect fare and remind them to rate.

Does grab provide guide on this on your registration ? do they send frequent reminder on these ? do they also send these reminder to rider ? Do they really care ?

Please share if got driver received their "Care".

Follow SOP for newbies

After accept job
1. call rider to confirm location, if no answer after 2 times, call helpline log case, then proceed to cancel the job. Also check how many passenger. If 5 still want to do, go ahead.

2. Confirmed location, only drive to pick up location

3. Once meet, check are you comfortable to let rider. If not, then just leave. Your gut feel.

4. Check and confirm the destination entered, if rider said is actually near the entered location, verify the exact drop off location. Then open rider apps verify the correct fare to the exact drop off location. Check the fare, if new fare is higher show rider, if not agree then cancel ride. Note, new fare could be higher or lower due to difference timing of booking. If new fare lower, then proceed.

5. Should you have rule on cleaning, mentioned to them no eating in car, no luggage in passenger seat. Hang plastic bag or put their cup on cup holder.

6. If familiar with the destination then Follow waze, if not check is the destination have complete address, if only show the brief location, then do not use grab enterred destination, re enter into Waze. (important as waze show different location than the enterred grab by rider)

7. If rider said forgot thing want to go back, said sorry, trip started, either drop of at enterred destination or If you choose to comply their request, bring them back to pickup point and charge them the fare enterred.

8. Reject any request to go other places then enterred location, not even to follow their request if rider said this route faster. (they will said additional pickup)

9. Once arrived monitor the condition of the passenger seat, check on any left behind or rubbish etc.

10. Collect fare and remind them to rate.

Does grab provide guide on this on your registration ? do they send frequent reminder on these ? do they also send these reminder to rider ? Do they really care ?

Please share if got driver received their "Care".

Time and time again I kena such riders and is the ma fren species. Not racist here but is the truth.

1. Set location to pos laju. When otw there ask me turn around (very big turn, 5 mins off course) drop by at KFC and wait for him. Later enter car with KFC and you know what? straight away eat in the car. didn't even offer me anything. crazy.

2. another time set location to somewhere but want go Hong leong bank first located opposite direction to where we are suppose to be heading. wow. can you imagine?
ma fren why you all so cheapskate?

Time and time again I kena such riders and is the ma fren species. Not racist here but is the truth.

1. Set location to pos laju. When otw there ask me turn around (very big turn, 5 mins off course) drop by at KFC and wait for him. Later enter car with KFC and you know what? straight away eat in the car. didn't even offer me anything. crazy.

2. another time set location to somewhere but want go Hong leong bank first located opposite direction to where we are suppose to be heading. wow. can you imagine?
ma fren why you all so cheapskate?

Got one rider, pick up at Soul Out Hartamas, after start the trip asked, can go ATM ?     no choices need to go ATM, scare later no money pay then rugi, bring her to nearest ATM, immediate after pick up.

Also got few, after reach go out call their friends pay. some more said during the trip said he is restaurant owner, happen a lot on Iranis.

Got once, waze show got road block, foreigner said not bring pastport, requested to use alternate road, then spend even longer time. This one no choices, avoid ma fan is the priority.....

  why u guys so lucky met so many mafan ppl. i m driving uber, havent switch to grab yet. the most mafan customer is just requested me to wait for them doing 10min grocery shopping. but multiple stop is allowed in uber so i cannot complain.

another customer going to kl sentral then i requested her to sit in front with good manner and politely. mana tahu kena screwed by her. she said: i will complain to uber, why the driver afraid of taxi driver , better just dont drive in malaysia.

Uber meter clock for time is running. Grabcar is fixed fare. Different approach.
I think need to make a small booklet the do and dont and also the additional charges if ask to use different route / divert / waiting time.
Ask the rider to read. No need to explain.

  why u guys so lucky met so many mafan ppl. i m driving uber, havent switch to grab yet. the most mafan customer is just requested me to wait for them doing 10min grocery shopping. but multiple stop is allowed in uber so i cannot complain.

another customer going to kl sentral then i requested her to sit in front with good manner and politely. mana tahu kena screwed by her. she said: i will complain to uber, why the driver afraid of taxi driver , better just dont drive in malaysia.

must have kaki. a lot already port at klia. normal driver I think will be hard to get ping. someone in whatapps group showing he doing 6 airports trip daily. crazy. weekly 4k plus.

Those ppl can get 6 klia daily must have preset with the system,  only certain drivers who has special arrangement with them like klia fleet

Normal grab car wouldn't easily get, priority will goes to thse fleet.

They could have done few trips already while normal grabers still waiting.

OpenOffice spreadsheet to help calculate GRAB incentive
OpenOffice software is free, just download to use

Feel free to use the spead sheet
Rename file #GrabIncentive.ods.txt to #GrabIncentive.ods

cannot download also

Salam semua.
Saya nak mintak tolong kepada semua GRABBERS di seluruh MALAYSIA.
Pada hari JUMAAT NI, saya nak mintak tolong semua, tolong off handphone masing2 pada pukul 7 PAGI hingga 6 PETANG.
Itu sahaja yang saya mintak.
Sekarang ni office grab dah tau yang driver tak suka tambang murah, tapi apa diorg peduli, satu driver belah,lagi 100 orang masuk.
Anda perlu tahu, kalau DRIVER TAKDA, MAMPUS LA GRAB.
KITA YANG CARI DUIT UNTUK DIORG, KALAU KITA TAKDA, HABIS LA COMPANY GRABCAR.
So saya nak mintak semua driver2 sekalian, HARI JUMAAT, 7 PAGI HINGGA 6 PETANG, tolong lah OFF HANDPHONE MASING2.
Nak on UBER on la. Kita bagi diorg rasa PENANGAN DRIVER2 mcm mana.
Diorg TURUNKAN HARGA TAMBANG, TAPI HARGA MINYAK MAKIN NAIK, KOS HIDUP MAKIN NAIK.
Kalau GRABCAR turunkan harga tambang, tapi KURANGKAN 20% jadi 10% TAKPE JUGAK.
Sekarang , diorang masih lagi ambik 20% , tambah dengan 15% PENURUNAN HARGA TAMBANG.
TOTAL DIORG AMBIK DARI KITA ADALAH 35%
Diorang ingat driver tak pandai Matematik.
Mari kita bagi diorang rasa GEGARAN GRABCAR.

Tolong lah, BERSATU LAH semua untuk SATU HARI SAHAJA. IAITU PADA HARI JUMAAT 14 OKTOBER DARI 7 PAGI SMPAI 6 PETANG.

Tolong sebarkan ke semua group2 lain . Kita perlu bersatu. Jangan biar kepala kita dipijak2.
Pls support.

Grabbies United Group

sikit sikit protek. you x suka jangan pandu. ini competition sihat. typical malaysian taxi driver attitude

How to use? Cannot open in excel?