Follow SOP for newbies

After accept job
1. call rider to confirm location, if no answer after 2 times, call helpline log case, then proceed to cancel the job. Also check how many passenger. If 5 still want to do, go ahead.

2. Confirmed location, only drive to pick up location

3. Once meet, check are you comfortable to let rider. If not, then just leave. Your gut feel.

4. Check and confirm the destination entered, if rider said is actually near the entered location, verify the exact drop off location. Then open rider apps verify the correct fare to the exact drop off location. Check the fare, if new fare is higher show rider, if not agree then cancel ride. Note, new fare could be higher or lower due to difference timing of booking. If new fare lower, then proceed.

5. Should you have rule on cleaning, mentioned to them no eating in car, no luggage in passenger seat. Hang plastic bag or put their cup on cup holder.

6. If familiar with the destination then Follow waze, if not check is the destination have complete address, if only show the brief location, then do not use grab enterred destination, re enter into Waze. (important as waze show different location than the enterred grab by rider)

7. If rider said forgot thing want to go back, said sorry, trip started, either drop of at enterred destination or If you choose to comply their request, bring them back to pickup point and charge them the fare enterred.

8. Reject any request to go other places then enterred location, not even to follow their request if rider said this route faster. (they will said additional pickup)

9. Once arrived monitor the condition of the passenger seat, check on any left behind or rubbish etc.

10. Collect fare and remind them to rate.

Does grab provide guide on this on your registration ? do they send frequent reminder on these ? do they also send these reminder to rider ? Do they really care ?

Please share if got driver received their "Care".