i work with 1 of big service provider in malaysia, sometimes our customer shout2 and angry like mad and even bring parang, we never pull customer out, we do everything we can to make them calm..yes even if they are wrong, we refund back to them so we can cont our business and the move on...we provide service, they is our customer..

Interesting, everyone is innocent until proven guilty. This Forum is like a court room.

i ask him to leave my office because he dont wanna change the size. and he was only complaining about tis and tat and only want a refund. he ad check everything before he leave and my shop has signs saying that goods sold not exchangeable or refundable. and there was customers need to be serve. so of cause i ask him to leave if he dont wanna change.

i have two stores bro. its very hard for me to run two sides to trace down all my stocks.

you upload it here. why should we go to your shop?

Also like a previous user stated, you don't measure with measuring tape. The tyres will already show u how big the rims are, buyer already told you it's 13" but you insist it's 14".

Sure you can say it's human mistake, but you as a seller should know what the hell you're selling and how to sell it properly.

the problem is i dont do refunding money. if everyone wants a refund back. my stocks will be upside down. how am i going to manage my stock ? customer a buy 10 sets item a. customer b buy 10 sets items a. finish stock item a. customer c wants to buy item a finish. then customer a returns 10sets of the items. but before he return i ad reorder item a. so its sometimes a very difficult situation. that is why i put up two signs. goods sold not exchangeable or refundable. and i am very strict on tis. coz if one person sees i refund money then the others will follow. and i only refund money if the thing is spoil or not suitable.

Also, Max corporation SDN BHD also related with DB Spec Electronics SDN BHD and Low LED facebook page?

first of all, i didnt now insist about any sizes. i ask him coz i also don wanna go out and measure. wasting my time. its so hot. but he only say maybe 13. he was not sure at all. so of cause i have to meaasure. coz i also dont wanna do double work. he saw me measure it together. u can ask him. he took me to his car and i measure it. and we saw the measurement together.

not only these 3

wei brother. he already say he don't know, confirm you say what also he believe la. you could've said it was 12" and he would believe you.
it's true, you gave him the chance to check the product, but he already dunno what the hell he's looking at, how is he supposed to know that it's off by an inch?

tat is why. when he wanna change. i also didnt doubt anything to change for him. he is the one who doesnt wanna change it.

i tot this one is illegal beside our consumer law?

can't really blame TS. he go there. get wrong size, get wrong design. if i were him even if u offered me back the design and size i wanted, i would have demanded for refund because u made me run around one big round because of your mistakes not mine.

i did not commit for the measurement size. he was the one. i ad ask him. but he was not sure. i just don wanna make a mistake so i take a measurement for sure. he was there with me. if i was to play him. i would not need to measure and just tell him another size. tell him tat size could be install. if tat shop cant install. i can give him many shops to install. make him go here and there. but i didnt. my installers at the shop were bz at the moment. and he also dont know the size. so wat u wan me to do ?

quite strange ah, if you have one company that handles the importing, another to distribute or sell,

or have one company sell one particular product and another selling another particular product, it would make sense

after a simple google search it seems like they're all over the place. LOW LED (I mean it says LED, I'm assuming they'd only sell LEDs) sells head units and car emblems.
but then DB SPEC Electronic also says they're the seller of those things ass well.
then now max coorporation also sells the same thing.

hmm, i wonder why you need so many companies to sell the same products. damage control maybe?

Read this from NCCC.ORG.MY
http://www.nccc.org.my/v2/index.php/aduan-...or-exchangeable

Complaints - The goods sold are not returnable, refundable or exchangeable???
Written by Administrator
Saturday, 26 June 2010 06:21

I have purchased some clothes from the shop. As I was rushing to catch a plane, I told the shop attendant that I don't have the time to try all the clothes. However, the shop attendant told me that the clothes can be changed.

After my trip, I tried the clothes but some of them could not fit. I went to the shop again for an exchange for other sizes but they don't have the size for the items specified. The shop attendant now told me that it is the company's policy that goods sold are not returnable, refundable or exchangeable.
There was no clear sign indicating that earlier on, however, there are indications of the receipt of that, which consumers can only see after the purchase. I feel that I have been cheated into purchasing the clothes as I could have just walked away from the purchase or come back another time. Now I have 7 items that could not be worn.

NCCC Advice :The above complainant bought the clothes in a rush, he/she should tried the clothes before purchased. According to the complainat that the shop attendent promised her/him can changed if the clothes not fit.

After the trip when the complainant wants to change the clothes the same shop attendent told that it is the company’s policy that the goods sold are not returnable, refundable or exchangeable which as stated in the receipt.

The statement by the attendent fall under Sec 18 Contract Act 1950 (Misrepresentation) which caused the complainant believe that the information to be true and bought the clothes. So the consumer has the right under the law to get back either a refund or replacement. Meanwhile it is also a advise for consumers not to misuse this right.

Deivigarani Krishna
National Consumer Complaints Centre

Just a small fyi in terms of consumer law in Msia
By court of law....Customer has the right to return the item with valid reasons, even though you had stated in your receipt

haha. of cause i have my own reason. dont need to let u know so much. i have more companies than wat u think or research.

you selling a product and you don't know how to measure the rim size. not your fault? if my customer come and buy BMW from me and i know nothing about the product what would my customer say? what would my boss say? i don't think i would have a job for long.

just seems like you're acting high and mighty like running "big business" and TS is small fry small business that doesn't matter to you. so small amount just give people back and forget it ever happened.

as a businessman you act like that and now TS blow up the issue. end of the day you get bad reputation only. that's my 2sen

Wow I was just went away and you already started so hard to defend yourself? Haha first of all let me tell everyone that he is a liar. If he would allow me to change in the first place would all this happen? Firstly I did indeed when back and ask for a refund. I didn't even show any violent gesture and I ask very nicely. But what did you do? You snap and you say no. And then you just throw your tantrum in front of me and say i was being rude? What did I say that was rude? Please tell everyone. I would like to see what you say. I had never ever once raise my voice towards you nor speak any bad words but you? Just scolded me lan ciao, f*ck and so many but I just sit there calmly. PLEASE SHOW EVERYONE YOUR CCTV FOOTAGE. Let them see how you go to the next room and throw your stuff to prove dunno what in front of your mum. If at first you were to calmly tell me that it cannot be refund and stuff it is okay. But what did you do? After I came to your shop and ask for a refund all you did was scolding me not even allowing me to exchange. When your mum say she want to exchange you told her not to change for me because I was being rude? Tell them exactly what did I say or do which is so rude till you can throw me out. Tell me what right do you have to use violence against me?

As you can see I am not the only one having this problem:

hi, i am aware of this. my shop has two very clear signs stating that. u see, i did put the sign. but i am still willing to change for him. coz it was the wrong size. bt he was the one that didnt want to accept that