Today on the 30/5/2016 I went to Max Corporation Sdn Bhd, Puchong to get myself a wheel cover cap for my Proton BLM.


Address: no.3, jalan PU 5/1, Taman Puchong Utama, 47140 Puchong, Selangor
Phone No: 0380522203
Fax No: 0380516869
ROC/SCM No: 414062-W
Mobile No: 0193883632

I contacted the seller Max Low (+60 16-323 3863) through Whatsapp and everything was fine till I went to the shop to purchase the product. I have very little knowledge about cars so I decided to put my trust on Max. It was the biggest mistake of my life as though you thought you can trust some random stranger. When i brought my car to install the product Max told me that he have no workers today or which are busy and I have to go other place to install. I was skeptical at first as why do I need to install it at other place which he promise to settle it for me. I agree to go to his friend shop to do the distillation.

Before that he ask my car rim is how many inch. I have no clue and I told him to help me check. He measured and he told me its 14 inch and little do I remember at the moment the rim size can be check at the tyres number there. I told him that the car tyres said is R13 but he keep insisting and telling me that its 14 inch and trust him. Since I have very little knowledge about car, hey why not trust the guy who is selling these accessories.

I then move forward to his friend shop (Frankie), Super Blue Sky Accesories which is also located nearby but I needed to cross the sky-over bridge at Puchong, Batu 14. When I arrived and one of Frankie staff attend to me and assist me to install the wheel cover cap. While he is trying to install he told me that the cover size is wrong and he is unable to install it. The worker then told me that the wheel cover is too big and it should be 13 inch. When I saw the wheel cover cap, I noticed is even the wrong design as showed from Max. I immediately Whatsapp Max and he told me he did not make any error and when I send him the pictures he just tell me " Oh, tat means left tid design, just check stock'. And when I ask him so how he did not reply back.

This was the design he show me:


This was the design and size he sold me:



I got so frustrated and dissapointed as Max wasted so much of my time and petrol from going from one place to another and now the wrong size and design . I was also in a rush of time to fetch my sister from work and I had to call Uber to fetch her . Continuing, not only Max did not take any responsibility and saying sorry for his mistakes, he did not even want to admit them. I then immediately when back to ask for a refund as I can't stand dealing with dishonest seller. I swear I kept my cool and did not raise my voice or be rude at all towards Max. But then Max immediately snap like some psychopath and keep saying that I am being rude. All i did was I came in and I said "Hey Max, I want to get a refund because the item you gave me was wrong". I have no idea what was his problem but he have some anger management issues. Not only that, he keep cursing bad words (Chinese bad words and f*ck) towards me and ask me to get out from his shop. I was so angry and I ask him what is your problem and how could you treat your customer like this. He then said who am I, which I replied a customer and he then answer back I am just a supplier not your babysitter. He told me that if I want to exchange can but now cannot because I was being rude to him.

OMG I had never raise my voice, never even curse a single bad word or even use any violence gesture. Which part of me is being rude besides me politely asking a refund for your dishonesty? With such bad manners, attitude and work etiquette, I don't know how they manage their business. Worst part was his mother, knowing he was wrong and just keeping quiet there and even trying to help his son. I understand supporting family is one thing but none of them can be reasonable or question that their son, Max Low is wrong in doing business like this. How can a seller or supplier treat their customer in a manner when they are at fault? He keep insisting that because he stick a sign that is non refundable I was not able to refund it. Their receipt never say such a thing and how do you expect a customer to see the side of the wall where I am here to buy my product. They even compare their shop with 7-Eleven .

Their receipt:



To make things worst, Max father came and intervene. Without knowing anything that happen the father scolded me and drag me out of the shop. He pull my hand from the chair and then Max assisted in pushing and punching me out of the door. Luckily for me I only have bruises on my right arm and elbow. If I was there any longer I could lose my life with this crazy family. He then throw the box of wheel cap cover towards me and ask me to go away. So not only I didn't get my refund, I didn't get my exchange wheel cap cover. After that I immediately call the police and the police help me to exchange the wheel cap cover with Max and his father. By the time the police came, Max and his father was acting all good and saying that nothing had happen is only because I was being rude to Max. At that moment I said back to him keep telling yourself that is what happen as I know who your whole family really are.

Without trying to argue anymore I just left even though injured but I still made a police report as a safe cover for myself in case something else happen to me .

So guys I am really not here to randomly bash a company or shop but what I can tell you from my experience this family business is crazy. These people are crazy and violent especially Max and his father. You can check the google reviews last 2 weeks from other people and you can know I am not the only one. Just wanted EVERYONE to know to avoid this shop at all cost despite how cheap they sell things because if anything were to happen to the product their aftersales wont help you at all but even endanger your own life .

This is my police report:




My hospital record:




This is Max Low (the only picture I can find):


The 'Family' (Starting on the left the crazy dad, the mum, the crazy son and the brother):



For all MUDAH Members Please beware of him as I am aware many have found out about their shop through Mudah.my But please think twice about what is going to happen if there is something wrong with your product. Don't be cheated by him and get being beaten for no reason. Please take care and stay safe.

This is Max Mudah page:



Updated Facebook Post
https://www.facebook.com/delon2288/posts/10207077159269685

Updated Other Source:
http://www.worldofbuzz.com/young-male-warn...dn-bhd-puchong/

This post has been edited by delonwong: Jun 2 2016, 02:37 PM

Hi lucifer thanks for asking these questions.

1. Delivery note as invoice?
A. No this is not a invoice, this is actually the receipt they claim that they gave to me.

2. Delivery note has no company name / stamp ?
A. Yes exactly, I have mention this many times that the receipt they gave me is not official but they claim that it have the serial no which if it tele with their record and from their shop is official.

3. TS has never been active but suddenly posted a very long story
A. Yes I have never been an active poster but I do follow up reviews, guides and comments from other member in Lowyat Forum. The reason I posted this long story as I have never believe such experience could happen where the seller will attacked the customer because of this. I as a community would like to do my part and share this horrible experience as I would not want anyone else to experience what I did. The truth is this as if anyone would like to investigate they could freely do so by checking the shop at the sides and also the reciept that they gave me.

4. does this transaction is even related to Lowyat.net? FnF?
A. I believe it is related to Lowyat.net as here we share reviews and guide about recommend or not recommended shop. As for me I really have suffer injuries as of the dates are just yesterday. So yeah I am glad I did not suffer any major injury which would cost any disability or even my life. When being attacked by one person is not enough having 2 people attacking you at the same time is very traumatizing.

That is all I am here to share with all. I would like to clarify that I am not here to defame anyone. Feel free to check around and if there is any feedback from the police due to my injury i will update here.

This post has been edited by delonwong: May 31 2016, 01:06 PM

Hi, thanks for the support and I already share them. This is the link https://www.facebook.com/delon2288/posts/10207077159269685

Hi, yes I really dunno why are they doing their business like this. Already put on facebook here is the link https://www.facebook.com/delon2288/posts/10207077159269685

Thanks a lot for caring . Yes I really never expected a small buying experience could turn up to become something so devastating. The mother was actually okay as she kept quiet most of the time and as for the smaller brother he was not there. Don't let the Max guy fool you, when he snaps he is a whole different person throwing stuff here and there.

I also regret my decision. I actually live at Bandar Utama area and purchasing his product at Puchong is actually really far. If i had know this would happen to me I would have research around my area more.

OMG I feel you . Same scenario where Max told me to trust him that the rims are 14 inch and to install some other place because his workers are busy. When want to exchange and even refund he just snaps and release all his anger towards me. Yes the old man (his father) also didn't make any sense as he just support his son without hearing anything from me and assist in pushing me out .

Yeah but they didn't refund to me they only exchange it for me. They say they can't and wont refund to me . At first they don't want to exchange or refund . When the police come to settle they say they are willing to exchange. Their suddenly put up their acting skills so I just take what I came for and left.

That is the same thought I had when I first came to the shop. Unfortunately I put my trust on the wrong person.

The truth is when I asked about this rim cap they actually lie to me where they told me I have to take out my nat and bolt of my tyre to put it in. I message the mother and the son regarding this. They initially charged me RM20 for the installation for the rim cap but manage to bargain till rm10. I never thought the rim cap is just cap on and install only but guess they lie about that too.

Conversation with the Max's mother:



Conversation with Max:




As you can see this is their bargaining startergy. They are both beside each other and they both playing the good cop bad cop. One higher the price another lower it. But come to think of it does it worth RM20 for installation for a rim cap? This is how much they are being dishonest to their customer.

Also if I know this is cap on I would not have buy from them as I thought its stick to the rim with the tyre nat and bolt. Sorry for the inexperience in cars

This post has been edited by delonwong: May 31 2016, 03:08 PM

Hi thank you very much for pointing it out. I believed what you is correct and I already updated the latest picture with the other family members face which are blurred. Thanks for the advice .

Hi, after messaging her that time I did call her to double confirm and she told me that the nat are required to be taken out to install the cover. She was also surprise where she didn't thought I was a Chinese. That is why at first i was thinking RM20 for installation its maybe okay because you need to drill out the nat and put the cover in. But little do i know when I was there its actually a cap on cover. I already message Max and manage to bargain to RM 10 but then again I had no idea is a cap on wheel cover if not I would have done it myself. Then again I apologize because I have very little knowledge about cars and I expected them to help me where they are actually selling them.

Even till to very end where he told me to install another place( his friend's place) I still thought that it requires the nat to be remove to be install.

This post has been edited by delonwong: May 31 2016, 04:10 PM

Hi, good question. I know how to open the wheel cover but what I was told that the wheel cover they are selling me requires the nat to be removed to install. That is why I believe them which they initially charge me RM20 for the installation. What I didn't know that one of the workers in other workshop told me that there is no wheel cover that can be install that way but only clip on.

This post has been edited by delonwong: May 31 2016, 04:47 PM

Hi yes I agree that the installation price is that we both agree. But that is because one of them told me it requires the nat to be remove and install. Once again they were being dishonest when they told me that it requires the nat to be remove and also when they gave me the wrong size and design. As I reply in a post I have no complain of the installation price if it requires the nat to be remove as they claim but the truth is that it just required it to be cap on. What I state here and now are all the truth and factual as I already show most of the evidence.

[quote=bo093,May 31 2016, 08:58 PM]
Dang. Quite far, if you were looking for replacement wheel cover, why you didn't try your average spare part shop?

Hi, because I went to quite some shops like Brothers and other car accessories and they don't have the stock for proton saga blm size( 13inch now I am sure of the size). One day I check their Mudah ad and I was like 'why not give it a try, what is the worst that could happen'. Which here I am now.

Wow I was just went away and you already started so hard to defend yourself? Haha first of all let me tell everyone that he is a liar. If he would allow me to change in the first place would all this happen? Firstly I did indeed when back and ask for a refund. I didn't even show any violent gesture and I ask very nicely. But what did you do? You snap and you say no. And then you just throw your tantrum in front of me and say i was being rude? What did I say that was rude? Please tell everyone. I would like to see what you say. I had never ever once raise my voice towards you nor speak any bad words but you? Just scolded me lan ciao, f*ck and so many but I just sit there calmly. PLEASE SHOW EVERYONE YOUR CCTV FOOTAGE. Let them see how you go to the next room and throw your stuff to prove dunno what in front of your mum. If at first you were to calmly tell me that it cannot be refund and stuff it is okay. But what did you do? After I came to your shop and ask for a refund all you did was scolding me not even allowing me to exchange. When your mum say she want to exchange you told her not to change for me because I was being rude? Tell them exactly what did I say or do which is so rude till you can throw me out. Tell me what right do you have to use violence against me?

As you can see I am not the only one having this problem:

Finally he is here. Max the almighty who uses violence to settle things. Let me make this clear I put my trust on you and you told me to trust you with the product. Without a doubt, I didn't check the product at all and proceed to your friend shop for installation. Why? Because I had to fetch my sister which was waiting for me which is why I decided to trust you. Let me tell you this Max, you keep avoiding your responsibility that you are just the seller then why do you even offer the service installation? After I took up your service installation you give me this kind of attitude? Why i keep insisting on the refund? Because of the way you deal business.
1) You don't even know the size of rim cover you are selling. (If I don't trust the seller who else can I trust?)
2) You asked me to go to another shop to install (Price are rm20 or a snap on? Come on)
3) You didnt take any responsibility when you make the mistake for the rim size and design through whatsapp (I already message you the picture but or you did was blame your stock)
4) I was going through and flow for what? A rim cover?
5) When I came to the shop to ask for a refund, what is your problem getting so worked up? ( You mention that it is hot to go out to measure and stuff then what about me?) I had to go here and there back and forth for your mistakes and not even a sorry?

And stop telling people your lies where you are the one who ask to exchange which I don't want. I only decided not to exchange and want my money back because of your terrible customer service and attitude. So what if you stick all the signs. Are those registered by the law or for your own satisfaction? Even your receipt is not official so don't give me some lies that you stick some signs and it is enforce by the law (so does that mean i stick a sign allowed to kill people and if I did you are right?) LOL

And also you got even talk rationally? You were just scolding and throwing your tantrum without even listening to anything that I have to say. All you did was ask me to get out with a vicious killer face and some sort of gangster. I just can't believe I deal with this kind of people. You even started arguing with your father about how he always just help to change for other customers but for me? Then you go to your lonely room and throw your bags and stuff. LOL? Don't even say I was quarreling where you were literally one sided-ly shouting, scolding and cursing like nobody's business. It was so unethical for someone like you to treat your customer like that.

There are other customers? Hahahaha this is the biggest lie. It was just me ,you, your mum and your dad. Please show the CCTV I am super positive we will see something great. You need to serve other customer or just playing your phone? Please be a man and stand up for what you had done. Prove them with your CCTV.

And for the record please feel free to comment all you want. I did share and even ask someone to tag you so that you can see this post. If i were to post this in secrecy I wouldn't even post it here. Yeah my only mistake here was to trust you in doing business which is the biggest mistake I ever did. If you so wanted my money, you could always say so. But let me tell you this, I was not willing to spend my money on you which is why I didn't wanted your exchange because of the way you handle things and attitude.

Also if you were really keen to exchange for why kick me out? Why throw the non correct rims to me and told me to F*ck off? Until the police came you were all a good boy suddenly . Seriously do you have a degree in acting?

One more advise you have to see a psychiatrist, you and your dad for being too crazy. You ask me who am I? I am your customer who pays you for your service and product. Buck up on your knowledge before doing any business.

Please SHOW EVERYONE THE CCTV. Here and now please.

This post has been edited by delonwong: Jun 1 2016, 12:59 AM

Hi daniel, yes I am on the way of doing that. I have no means to argue with a seller who have super bad attitude and work ethics.

Are you even listening to what you are talking about? How did I talk? All I ever say was " Hey Max, I would like a refund for your product". Hahahaha, you are scared to show the CCTV just admit. Don't need to tell everyone here that it will be used in court amd stuff because what I guarantee we will see is how you two (son and father) attacked their customer and throwing tantrum. You ask me to leave the shop even without exchanging. You insisted to your mommy that she cant exchange it to me. Then of course I insist on refunding. And why not with the attitude of a seller like you? Show everybody the CCTV tape and we all can be clear of how you throw your bag in the other room. Please, we all are waiting here. I make up stories? You are not even worth any lies as that is how low you steep into.

Exactly but what he will tell you is that he stick some sign and he can't refund it to me. More like being scared his money is flying away.

Look at the reviews other customers had. They all say the same things. Do note that this review happen 2 weeks ago before I came to his shop: