boss, the first page is the free 3gb for all maxis one user. I have called them and verify with them, my package now is maxis one 98 which will soon upgrade from 1gb to 5gb. the issue is not with the amount of data, but the way they do it - its more of like scamming - downgrade your plan without informing, and quietly change your plan without your knowledge. is this acceptable?

It seems that u're stuck with Maxis one 98 for the next 2 years

if thats the case, i will definitely not settle for it. Why a consumer not allowed to downgrade their plan when in contract and the provider can simply downgrade a consumer plan? i will report it. this is pure scam and step on a consumer's right.

It is clearly stated in their agreement. And in Malaysia we dont have Unfair Contract Terms Act such as in England and Singapore

No sportify etc for plan below 100

its more of like being cheated. At first u were offered MOP 158/188, then after 2 months MASHIT silently downgrade the plan to MOP 98!!!! without informing!!!!! HOPING that nobody will notice i guess. i don give a shit about 1 gb, 5gb or 10gb. The problem is they SCAM us to stay by signing contract and then silently downgrade the PRESIGNED contract!!!!

The offer was made thru phone. They didn't read out each terms and conditions to us. So technically, it is obvious that we accept the offer without reading the terms and conditions and they had agreed to provide their service without the terms and conditions.

One more thing, why the so called new package is 1GB + 4GB, etc. They want to let you know that you package is only 1GB and the 4GB is promotional. Once thing settle down and telco war ended, maxis can simply remove the promotional 4GB anytime they want and they know clearly you won't port out anymore. Cunning move by maxis.

LOL

saw this thread and i quickly checked my MaxisApp

same here downgraded from 158 to 98 and i agreed on a 2 year contract on OnePlan158 with 5gb data, etc.

what happens to the contract now? knn

Legally the contract voided. The contract is tied to MOP158 and NOT MOP98

that's why i'm told.. now waiting for them to reply whether i'm still tied to a contract for MOP98 or not

that's why i'm told.. now waiting for them to reply whether i'm still tied to a contract for MOP98 or not

already got cheaper offer,then now want to take the chance to get 20gb for rm68 when Maxis upgrades MOP for other existing customers
greedy

It is not we are greedy but maxis is stupid. There is no reason for them to downgrade the 'special discount' MOP158 and MOP188 users to MOP98 with some perks. They should remain the MOP158 and MOP188 for 'special discount' user and create new MOP158A and MOP188A for their loyal customer to enjoy the upgraded data. Doing this way, the 'special discount' users can't complain and water fish customers are happy.

if we're going to tribunal im joining..

reported to SKMM d. Reference no. 1165/04/16

It's not that I want the fucking extra 7gb but i SIGN UP for MOP 158, how can they downgrade my plan just like that? Its like u sign up for unifi 100mbps with offer then after 2 months they downgrade ur plan to 30mbps. U very happy?????

I'm waiting MAXIS to respond to my complain as well.

check your previous maxisApp screenshot if you still have it, check whether it's MaxisOne 5gb or maxisoneplan158(not that i know how it looks like)

If it's MaxisOne 5gb, it makes sense for them to downgrade you to MOP98 for 5gb

Got screenshot. It stated clearly "MaxisONE plan 188"

at the end u are still getting same quota and price.
just a name difference , lower plan doesn't make u inferior.
chill