Yes.. having to take leave and go there is a PAIN.

The leave cost much more then any tax they can charge...

Yeah, which is why I have decided to mentally prepare myself for my very first customs charge Mine is about RM680 not including the shipping fee.

Hahaha, same as my 'proxy' then. Btw was your friend in Tokyo? Mine isn't and I still haven't thought of a way to get all the boxes from his place to my hotel.

Chiba

I saw the latest shipping update of my figure parcel this morning... and wondering why it jumped to JB (because my parcel always goes to Melaka from KLIA before coming to my district) So what do I do now? Will they call me or send a letter/email? This is the first time my figure is held by customs.



This post has been edited by Evenstarr88: Jan 23 2020, 10:45 AM

Poslaju? If yes, what's the tracker at pos.com.my says?

It says the same too. I used SAL Small Packet.

If by tomorrow the status didn't change, just go to kastam there to collect. The notice can arrive weeks later lol

*edit: call pos malaysia today first

This post has been edited by Exiled_Gundam: Jan 23 2020, 12:36 PM

I called pos malaysia (surprisingly they picked up fast and the man was very nice and polite) and he confirmed that the parcel is with customs in JB. I asked him what to do, if I should wait for a call/email/letter and he said since the status is just new (updated yesterday), he suggest I call customs to ask regarding the progress first, he gave me the number 03-87773694.

And I have called several times and no one picks up. Wondering if anyone knows another number to call? *EDIT: Also tried 03-87773777

PS. I am from the Northern part of Johor so the trip to JB is ~2 hours so I wanted to properly confirm that I can go collect it before doing so. Scared that it becomes a wasted trip

Though I will probably wait it out till after CNY, road travel is a no-no during festive season.

This post has been edited by Evenstarr88: Jan 24 2020, 03:50 PM

my advice chill until custom update ur parcel, even if u call them they wont speed up the whole process, after they update it u can choose either to collect it urself or let poslaju handle it (they incur additional charges to handle it for u)

Alright When they update it, does the online tracking change to some form of instructions on what to do?

I am really sorry for asking these noob-ish questions, this is my first time getting a parcel held by customs (all figures >RM500 will be bought everywhere but AmiAmi from now on)

different states experience may vary..mine the pos laju call me to ask whether I want to authorize them to settle the import tax, the status online simply shows that my package is detained by customs without anything else..after I authorize poslaju to clear the tax for me then the status will start updating again

I think they didn't pickup because Friday is holiday for Johor

Wow, just wow.

Literally 1 day after I paid 5,580 for a B+/B figure, a same A/B figure was listed at the price of 4,980.

Its the Coronavirus.

I received the customs letter today If I may ask a few more questions...

- If I authorize Poslaju to clear the tax, do I still need to send all the invoice proof to the customs dept?
- And how much % of tax do they charge? Do they give you a receipt for it?

yes, poslaju will ask you for the invoice.

should be 6% (not sure) plus other charges and yes, poslaju will give you the breakdown invoice (whole stack of documents for you to sign off upon collection).

Thanks a lot! I will email them the documents then.

What is the POS Malaysia email to write use since I have the same situation?

care@pos.com.my

by the way, it's not all parcels that pos malaysia assist with clearance. some items you would have to deal directly with customs. usually pos malaysia will give you a call and let you know the procedure (including what email to send your invoice to and addressed to who) but usually they will call you first. some items may be held by customs for reasons other than duty not paid (you know i know la...) so even pos malaysia can't help you clear