If there is 6 star for rider, I will definitely gave you.....

Let me give you my account as uber driver, my principle is as long as I online, I will accept all the request, no matters what it is. But, what pissed me off, some of the rider, they thought we are their personal driver, can't wait, expect immediate ride. When call to told them the estimate time, they get pissed off. Worst still, cancel the ride after we are on the way.....and, subsequently, request again, and again, it flow to me.

Now, I learned my lesson, immediately I accepted the request, I will wait for 2-3 mins, let see if the rider want to cancel or not, can wait or not.....no point start driving, then, half way, cancel. And, we got nothing if they cancel within 5 min.

I too do not have any problem with saga, myvi, axia. Nothing wrong with them. What most people need to understand is that UberX is categorized as economy. So it will be unrealistic to have an expectation of having a vios, city etc to fetch you. As for me I treat it as a bonus if I manage to get a better car like a Honda and a big big bonus if I get a S-Class.

IMHO, the 5 star rating system is a total mess. My first ride, I thought that giving 5 star is only for those driver that provide extra service like having water, sweets etc. So for me 5 star = super excellent service, 4 star = great service. After a few ride I found out from the drivers that they need to maintain a 4.5 rating in order for them to get their incentive. So right now I just give them 5 star if all the basic requirements are there such as clean car, drive safely, politeness etc. That's what basically what everyone does right now. Give 5 star if they are satisfied with it. So the question is what are the benefits for the driver if he provide extra service like water, sweets etc? None... they do not get 6 star for it.

Just wondering, in 10 times you ride uber/Grab, how many times you encounter a dirty car? How many times you encounter less professional driver?

Also, from which area you ride to where usually?

Coz I'm slightly out of the city and so far my experience riding with uber/Grab so far is pretty good.

Also with such pricing, I tend to lower my expectations a little. Coz I know I already got my convenience, comfort and savings.

I once got a heavily modified Vios Dugong. The driver's rating was like 4.4.

It was not a comfortable ride because:
1. The suspension was racing type, so it was bumpy. Even going over those yellow strips on the road felt like a turbulence.
2. The exhaust was loud.
3. I don't think the driver has ever vacuumed the car.

Lower expectations? Then why can for Uber/Grab and not for taxi? I don't think hygiene should be lowered especially if used frequently by the publish. Regardless. All should be well kept and clean.

Yes, out of 10, I'd say 4 times is half-poor -

1. I sat in a souped up Saga like the guy with his heavily modified Vios. Dark tinted windows and under car lighting - felt like going into kongsi gelap car -
2. Myvi - driver dressed in ugly t-shirt, shorts and slippers - c'mon, we expect drivers to wear shirt/uniform and u dress like that - wasn't helpful
3. Myvi - driver again dressed in t-shirt- shorts and slippers - ash on the backseat, car smelt stuffy like aircon filter needs changing (gave me headache after the ride) and was messy with empty bottles under his seat
4. Myvi - car had a layer of dust and carpet was in a mess

out of 10, 7/10 Grab drivers rent their cars so if they rent they don't care the condition

also just when i was complaining where is the carpooling for Malaysia, the next day, Grab launches GrabHitch

https://www.grab.com/my/hitch/

For me it's because they are already much more convenient and cheaper than taxi. They also not using NGV and pay for the petrol at normal price. I don't need to hop from taxi to taxi to know which one of them will be using meter, which one of them willing to take me to destination and so on. In rare instances when I got a taxi willing to use meter and send me to destination, I have to accept whatever the condition of the car. At least with Uber or grab, I'll face less rejections, higher chance of riding a better car compared to taxi, almost always comfortable, always more affordable and lastly safer.

Btw your 4 instances of bad experience is valid. I have yet to encounter that. Hope I'll never have to go through that especially the after tobacco smell that I can't tolerate.

good thread

guys want to ask, uber fee is 20 or 25%? from my earnings,some trip deduct 20% and some 25%. Is it normal? :blurr:

This post has been edited by alieamin: May 7 2016, 01:14 PM

For me, the quality of cars in Uber is much better than grab. 8 out of 10 cars I usually get is usually clean. As long as the driver wear decently, I have no problem at all. Slipper for me is ok. I rather have a friendly driver than a quiet one. However body odor is a big nono.

well said brodah. Im uber and grab driver. Sometimes people sit at the back when their are alone make me questionaire why not join me at front and have some conversation rather than bossy attitude?

1. I agree Grab has a better user experience - you would think Uber, being a 'global' company would work on this aspect
2. No need to call me 'sir' either.
3. Ride share - true, except it has morphed to become a glorified taxi service - they rent their cars, they drive long hours, this is not 'ride share'
4. Courtesy and friendliness should be attributes of ride share too - "hey friend, let me help you with your bags" - not just sitting there and not helping - would your 'friend' just sit in the driver's seat while you put your bags into his car?
5. Great for you for feeling it's safe to sit in front - boundaries are not a bad thing - if 'rideshare' drivers give the reason it's to ward off taxi drivers, then that's bad - friendliness and courtesy can happen if i am sitting at the back and they are sitting in front - should be a choice
6. But i do expect some form of decency from 'ride share' services - some form of respect for the people who are using / paying for your service - if there's a transaction, it's professional - like a taxi driver


1. By people if you mean me, I do not have a major problem with the rides except it would be nicer if they were a vios at the least - what's wrong with having desires? What's wrong for asking for the system to improve? Why should I accept it and have people try to maximise and optimise rides? Which by the way, if it's 'rideshare', the drivers shouldn't look at the $$ either. And based on this thread we have a lot of those - let's not forget again for these people who do it as a full time career, it is not a 'rideshare' service anymore - which is why i do not believe in price wars
2. Short rides are OK with Axis, Saga but not longer distances
3. Good for you that you want to prove you are a generous rider
4. My contention again is that taxi drivers and 'rideshare' services are no different - let's not assume otherwise - it's a professional service where money is exchanged - where business is run - where some standards are required (like ratings - do you rate your 'friends' if they drive you?) and if we are expecting taxis to be providing better service and standards, then why are we not expecting the same from 'ride share' services? Like they can get away with it? Why? 'Cos it's not legal? 'Cos it's not structured and it's casual?
5. Way too many people are finding business opportunities in this 'ride share' ecosystem - car rental services, insurance services, drivers - that I expect some level of cleanliness, hygiene, decency and respect for people who entrust their lives to you to get them from place to place
6. Personally, I disagree that riders should treat drivers disrespectfully - just like I don't think riders should treat taxi drivers disrespectfully even though we do - and why this double standard? Why taxi drivers are scums and 'ride share' drivers not? Again, my point is, that Malaysians will be Malaysians. Regardless. There are bad 'ride share' drivers just like there are bad 'taxi drivers'
7. Don't take me out of context.

This post has been edited by pigduck: May 8 2016, 01:45 AM

1- Nothing wrong with having desires. But u should be realistic about it. Expecting 80% of your ride consist of at least a Japanese car in the uberx catogery is you being picky period. If Malaysia abolished all those shitty AP, taxes etc on foreign cars, I believe most driver will opt of a Japanese car, but for now th most economical car is the Malaysian ones.

2- Then you should be using uber black.

3- I'm a frequent rider for uber and I'm able to maintain a 5.0 rating over the course of 9 months with an average ride of 30 rides per week. However I'm not an easy rider but I do prove to be a polite and friendly rider.

4- This is where I agree with you. The standards of ride sharing and taxi shouldn't be any different. Look at my previous post in here where I'm complaining about the service of uber in these thread. These days uber is shit.....period. The new drivers are getting greedier and more calculative. I've stop using uber since April and switching to grab when they introduce with CC payment.

5- Yes all you mention is the basic requirements of providing any service. Which is why I'm saying the rating system is in a mess. I'm giving 5 star for drivers that meet the basic requirement but what do I give a driver that provide extra service of perk?

6- There are however more bad taxi driver compare to ridesharing.

As a rider, where can you see ur rating? I cant see mine in the app. Or i see it wrong.

As a rider, u can't see it. Only driver can. I did ask drivers about my rating. They always thought I'm a new rider due to my rating.

http://www.freemalaysiatoday.com/category/...silent-protest/

See? Taxi driver and Uber/Gran driver no different.
Malaysians will be Malaysians.

Common....have you read the full article in full? Or, why don't you try to become Uber/ Grab driver before even putting such comment?

If you too lazy to read the article, let me extract some of important point for you to think about, to reflect. Don't be act like one of our smart MP

There is no more starting fare at flag fall, and trips are charged at 50 sen per kilometre and 20 sen per minuteDo you ever own a car yourself? Do you know how much the cost of ownership of a car? Or, do you understand the basic economy? Come on, if the fare does not even able to cover the cost, do you think it is worthwhile to drive Uber/ Grab? FYI, this is purely business, the driver driving around to make a living, what you expect? FOC? Charity?

“long trip short ride” problem Imagine, the driver got to drive 10km, just for ride of 3km......do you know how to count? The driver driving for total 13km, but, only 3km is chargeable. I don't think you are that stupid or dumb, with the above rate, I am sure you will able to count how much the driver will be earning. Anyway, I do occassionally got such problem, but, I take it as pinch of salt, with hope to recover it later.

End of day, Uber will just collaspe in Penang, no more Uber ride, and back to taxi.....doesn't impact me anyway, I am not based in Penang. But, what I want to stress here, this is very basic and classic example of economy 101, so long as there is income to be made, the driver won't be running at lost, there always be honest driver around. But, if you cut the fare too much, or the rider demand dirt cheap fare, or Uber/ Grab too greedy with the commission, the industry will definitely collaspse. What I pity those are driving full time, getting brand new car purely for that, and Uber/ Grab are unilaterally adjust the fare, just like typical taxi company renting the taxi license out.

1. A commenter above said our expectations should be lower on Grab/Uber 'cos they are 'ride share' services - so we should be 'friendlier', 'more lenient' but your very point here, which is what I made too, is that Uber/Grab is a business.
2. Taxi Drivers when they complain we look at them with disgust, when 'rideshare services' complain we have to be more lenient? Why?
3. The article says 'rideshare' drivers are being mistreated and looked upon as lowly drivers only - wow, not the same as taxi drivers, meh? That' what they complain about.
4. Why so calculative? The way it is marketed it's meant to be side income, make new friends, 'ride sharing' - you and the article makes it sound so technical - no better than taxi drivers demanding rights
5. Well said - Uber/Grab too greedy with commission, the industry will collapse. That's what I said from the start - PRICE WARS WILL NOT BE SUSTAINABLE
6. Uber/Grab's selling point is no regulation like taxis - you are at their mercy and now you want them to increase fares for driver's? Why so foolish to think they have your interests at heart? Is it their marketing? Do you think taxi drivers have it better now? Then you should drive a taxi and pick up customers like how you pick them up as Uber/Grab drivers. You will see you can make exponential amounts of $$.
7. Why are you driving full time in the first place? Why not become a taxi driver if you want to be full time?
8. I hope those getting new cars choose better cars and not try to optimise profits by getting an Axia/Myvi then

Does no one ever read my posts in succession and in context of each other? My points are the same - Malaysians, regardless you drive taxi or Uber/Grab, are the same - Uber/Grab drivers complain about injustice but taxi drivers cannot? How you treat customers will be the same because you are a Malaysian - we get bad Uber/Grab drivers like the ones in the article and in this thread who don't want to pick up passengers because it is not worthwhile - HOW IS THIS ANY DIFFERENT FROM WHEN A TAXI DRIVER STAYS IDLE or does not want to use the meter? Same lah. Everybody wants it to be worth their while. No one wants charity. Hence Uber/Grab needs to relook at how they attract drivers or their concept. All this talk of 'making new friends' and 'conversations' means nothing lah when you have price wars.

Because of price wars, now people only care about the money - not about the passenger at all - all those marketing gimmicks lah, "making new friends", "side income", all BS. Now even worse, without government backing, Uber/Grab drivers are alone in their fight. And they feel it because they say Uber is deaf to their complaints. Why should they pay attention? They are 'illegal' after all, they don't need to pay attention to rules or the law. They don't need to give two hoots about you. They only care about their own bottomline. Not about your livelihood or the economy.

Uber/Grab better re-look at their strategy in Malaysia.

Malaysians will be Malaysians.

This post has been edited by pigduck: May 9 2016, 12:41 AM

hi guys, any way to drive uber without my own car?
are there any companies that uber work with in terms of fleet? thanks in advance!

Been lurking here for awhile and reading the discussion, so here is my share;

First, here is some background so you guys would understand my situation. I'm a final year student that currently undergoing an Industrial Training which offered me 0 allowance. Due to the lack of public transportation offered from my house to the workplace I chose to bought a car and become an Uber driver on any free time that I had.

I've been driving for Uber for the past month as soon as I got the car and here what I found.

1. I'm more comfortable at the time UBER still using cashless-base services. Since I'm able to experience both cashless and cash period, cashless are way convenient.

2. Pick up location are way too far from my location. I experience where I had to pick up rider from 10-15 Km away with a trip that only cost RM 3-4.

3. I'm not sure what it is but there are Background Check under Promotion Details for the past week which deduct my earning by RM5 / week. I'm not sure what it's for but it wasn't there on the first week.

4. Here is my thought: I'm glad there are services like this that allow part-timers to receive side-income like this. But as the rate are going lower from time to time, on bad day, its only cost me more than I can earn.

I driving less and less currently as I found out selling drinks at Pasar Tani for 3-4 hours on the weekend could cover 2-3 days of my UBER earning on the weekdays.

This post has been edited by CheaTeRz: May 9 2016, 10:02 AM