QUOTE(NightFelix @ Apr 1 2016, 04:13 PM)
Got pros and cons also. That is why car holder is necessary for us as drivers
One of the issues as stated by you, the interface not friendly enough, they should just place the call/sms button below the address on the same page just like the one rider requested the driver, got face, got car plate and call button.
Actually, in the Uber partner video, they did say no need to call because it may irritate the customer. But when go training at Uber Malaysia's office, they ask to call. That was more than a year ago, so they might have change the video.
Of course I think in US where Uber is from, they cannot use the phone at all while driving, even if it's hands free. So maybe that's why the video say no need call.
By now I believe the regular customers would know how to SMS the driver on their exact location. Even I do that, even if I have keyed in the address for pick up point. Just to double confirm it.