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I'm a uber rider for 6months, so far I'm pleased with my journey. But I believe there is some changes from their system since March. Recently I quite often got driver far from 15-20km but I only travel to 5km distance so normally I will call the driver and cancel the request. This kinda annoyed me, I feel bad when the driver need to pay toll and 30mins to reach but my destination just less than 10mins. I will ask them start my journey before pick me when I'm desperately need my ride.

That happen when there is now nearest driver, once i got ping from klang, and pickup is at shah alam 15km away.
ya this is why as driver i feel uber system is wrong, uber partner app,when receiving order/job, it does not show the destination. So the driver could not determine whether the trip is worthy.

actually I'm supporting does not show the destination part to eliminate similar case like taxi which refuse to pick up. But uber should do better apps so that driver cant accept rider which more than 5km radius distance. For rider just have to endure it and wait then, else just accept the surge charge.

I got 1 past experience accept 1.5x surge going to KLIA, basically its "ouch" to me, I paid more compare with taxi but I still willing to pay it because I enjoy having a nice chat with driver along the way.

Ever tried talking to taxi drivers? They are human too. With lives.

1. A commenter above said our expectations should be lower on Grab/Uber 'cos they are 'ride share' services - so we should be 'friendlier', 'more lenient' but your very point here, which is what I made too, is that Uber/Grab is a business.
2. Taxi Drivers when they complain we look at them with disgust, when 'rideshare services' complain we have to be more lenient? Why?
3. The article says 'rideshare' drivers are being mistreated and looked upon as lowly drivers only - wow, not the same as taxi drivers, meh? That' what they complain about.
4. Why so calculative? The way it is marketed it's meant to be side income, make new friends, 'ride sharing' - you and the article makes it sound so technical - no better than taxi drivers demanding rights
5. Well said - Uber/Grab too greedy with commission, the industry will collapse. That's what I said from the start - PRICE WARS WILL NOT BE SUSTAINABLE
6. Uber/Grab's selling point is no regulation like taxis - you are at their mercy and now you want them to increase fares for driver's? Why so foolish to think they have your interests at heart? Is it their marketing? Do you think taxi drivers have it better now? Then you should drive a taxi and pick up customers like how you pick them up as Uber/Grab drivers. You will see you can make exponential amounts of $$.
7. Why are you driving full time in the first place? Why not become a taxi driver if you want to be full time?
8. I hope those getting new cars choose better cars and not try to optimise profits by getting an Axia/Myvi then

Does no one ever read my posts in succession and in context of each other? My points are the same - Malaysians, regardless you drive taxi or Uber/Grab, are the same - Uber/Grab drivers complain about injustice but taxi drivers cannot? How you treat customers will be the same because you are a Malaysian - we get bad Uber/Grab drivers like the ones in the article and in this thread who don't want to pick up passengers because it is not worthwhile - HOW IS THIS ANY DIFFERENT FROM WHEN A TAXI DRIVER STAYS IDLE or does not want to use the meter? Same lah. Everybody wants it to be worth their while. No one wants charity. Hence Uber/Grab needs to relook at how they attract drivers or their concept. All this talk of 'making new friends' and 'conversations' means nothing lah when you have price wars.

Because of price wars, now people only care about the money - not about the passenger at all - all those marketing gimmicks lah, "making new friends", "side income", all BS. Now even worse, without government backing, Uber/Grab drivers are alone in their fight. And they feel it because they say Uber is deaf to their complaints. Why should they pay attention? They are 'illegal' after all, they don't need to pay attention to rules or the law. They don't need to give two hoots about you. They only care about their own bottomline. Not about your livelihood or the economy.

Uber/Grab better re-look at their strategy in Malaysia.

Malaysians will be Malaysians.

yes, I did. I always sit in front even taking taxi last time but what annoyed me was my condo there normally got no taxi and majority don't run with meter. I just find it really convenient ride with uber and their cashless payment.

End of day, this will be very interesting case study for any MBA case, or business case, how can a successful business concept to rectify the current Malaysian taxi problems failed when the investor decide to kill the geese that lay the golden egg if the price war continue.

I agree with cashless payment(s).

The moment Uber went against their own model, that is cashless, I became very, very unimpressed with them. How can you go against what your website/business promptly raves about? It makes no sense. The whole point of it was to make it 'safer', easier and less of a hassle. Why bend over because of competition?

"Uber is the smartest way to get around. One tap and a car comes directly to you. Your driver knows exactly where to go. And payment is completely cashless."

As a rider, I do not trust Uber anymore if it cannot even stick to its words and be consistent in actions.

As a potential driver, I have not done a 1st trip because they introduced cash payments. They should give drivers the option to choose if they only want to accept 'cashless payments' or both. At least GIVE the option. So poorly handled.

Mmhmm agreed. It's very Malaysian to kill the goose.

Now we have relatively unhappy riders 'cos of ride cancellations.
Now we have relatively unhappy drivers 'cos it's not worthwhile.

Talking about Cashless Systems, I think Uber instead of rolling out Cash Payments, maybe should implement a way to buy Prepaid Card and reloaded into the Uber Apps. So is still Cashless method.

I been experiencing those new riders that use CASH method are so much hassle, I have to start teaching them on how to pay, how to rate, how to key in destination, how importance of rating, where is the car online and how many car online, how to key in promo code, how to report problem.

Fully agreed, they should give option to driver to choose whether to accept cash ride or not. Been feedback to them, but, been falling into deaf ears. Only drop in drivers they will know it not workable.

Malaysian? I thought Uber is US based company? Actually, these issues is easily fixed, just need to revised and update their apps, give option for rider to choose whether to accept ride for distance more than (example) 3km from driver without penalizing them and/ or reward them with surge pricing, and include the route consideration too, as some distance can be just across the road, but, to reach it, you got to make a big 5km u-turn to reach. Also, rider got to understand or pay attention when requesting the ride, the estimated arrival time. 

Lol, imagine you did all this is those "high risk" area....the risk being ambushed by rogue taxi drivers. Or, my personal experience, drop off in some are where mobile reception is really bad, it take more than 1 min for the fare to show up, and the rider getting impatience.

1. Well, Uber should learn they are relying on drivers so they should make drivers happy. Not angry. Malaysian style. Don't know how to appreciate people.
2. Uber in Malaysia is poorly run - Uber HQ gives Uber Msia to run it as it sees fit and as long as they meet their profit targets - except 1/2 are interns, 1/2 of full timers are fresh graduates - my advice is they should spend a week a month driving just to understand the system better - their understanding of formulas (i.e. road distances are poor)
3. Riders don't need to think of route consideration - the app is supposed to  provide this - it is Uber's responsibility - not the riders to make these decisions - otherwise, why need the app? The app should solve problems, not give headaches.
4. the app is not finely tuned in malaysia - so much work to be done.

Been lurking here for awhile and reading the discussion, so here is my share;

First, here is some background so you guys would understand my situation. I'm a final year student that currently undergoing an Industrial Training which offered me 0 allowance. Due to the lack of public transportation offered from my house to the workplace I chose to bought a car and become an Uber driver on any free time that I had.

I've been driving for Uber for the past month as soon as I got the car and here what I found.

1. I'm more comfortable at the time UBER still using cashless-base services. Since I'm able to experience both cashless and cash period, cashless are way convenient.

2. Pick up location are way too far from my location. I experience where I had to pick up rider from 10-15 Km away with a trip that only cost RM 3-4.

3. I'm not sure what it is but there are Background Check under Promotion Details for the past week which deduct my earning by RM5 / week. I'm not sure what it's for but it wasn't there on the first week.

4. Here is my thought: I'm glad there are services like this that allow part-timers to receive side-income like this. But as the rate are going lower from time to time, on bad day, its only cost me more than I can earn.

I driving less and less currently as I found out selling drinks at Pasar Tani for 3-4 hours on the weekend could cover 2-3 days of my UBER earning on the weekdays.

I had a short visit to Bangkok and tried Uber and it seems like their fare is bit expensive compare ours.

UberMoto (2.16502 MYR for 1.37km)

UberX (4.30244 MYR for 1.72km)

The UberX driver telling me that Uber Thai is paying some fees about 2000Bhat to Government as a permit. The payment is nothing to do with Partner and Uber take care everything.

Most of time, I noticed that rider do not pay attention to the estimated ride arrival when requesting, thus, many times, they upset why their ride take so long to arrived, or request and cancelled. Some don't even check and double confirm the pick up location, there is incidents I got ride request in middle of highway. Only when called up, it just because the rider was in the condo, beside the highway, thus, the pin show it highway. Or, some telephone number is non contactable.....

I fully agreed, the apps need major overhaul...

hi guys, any way to drive uber without my own car?
are there any companies that uber work with in terms of fleet? thanks in advance!

It's look like more about the same here