QUOTE(edwardccg @ Feb 11 2016, 07:26 PM)
Apply uob vox on 20 jan via branch agent, called uob around 27/28 jan and still not in system.
Called agent and she said already submitted, need to have around 2 weeks processing time.
3rd feb agent inform me that my application returned because of IC not clear and ask me to send her IC via email and she help me submit again and i have to wait another 2 weeks processing time again. Somemore CNY is around the timing. I wonder when I can have some verification call from uob for some proceess on my application.
Is it normal that uob new application processing time take so much time?
QUOTE(edwardccg @ Feb 12 2016, 10:43 AM)
Seems like apply via online have better processing time.
All document are submitted via email during the process, right?
I will try it if there still no update by 18 feb.
QUOTE(edwardccg @ Feb 12 2016, 12:47 PM)
Thanks a lot. Will try that if my exisiting application not reach uob for my given time
QUOTE(fruitie @ Feb 12 2016, 12:50 PM)
You can try now if you want.

No harm trying since it's pending for so long already.
QUOTE(edwardccg @ Feb 13 2016, 04:09 PM)
just try to register my interest on the vox card, will it send any acknowledge email after you submit?
I leave the webpage idle for quite some time before submit and i didnt receive any email from uob like 'thank you for your interest...' , i wonder if the register interest logged into their system.
QUOTE(fruitie @ Feb 13 2016, 04:20 PM)
Nope, I don't recall I receive any acknowledgment email.
QUOTE(edwardccg @ Feb 13 2016, 04:32 PM)
Alright, then i just wait their contact.

Here is the full process.
03 Feb -> application return for reason IC not clear, branch's agent contact me and submit IC softcopy via email, branch's agent help to resubmit
15 Feb -> UOB verification call (the resubmited application from 3rd Feb reach them, or maybe they start process after receive the same people apply via their website)
17 Feb morning -> UOB online application department called and I inform no longer need since verification call for previous application
17 Feb evening -> call UOB CS and CS informed that VOX card is approved and card sent out on 16 Feb.
btw, the monthly fee waiver need to swipe within calender month? I saw previous post saying if you didnt swipe before your statement date in calender month will get charged.
eg: statement date 16th, need to swipe within 1st - 16th.