Hi, would like to know to clarify these question below:

1.What is the difference between Bagus WM and FAST? Is there different in calling and sms rates and feature such as active 10?
2.Will it affect my current plan if I opt for 4G sim card (without change to FAST plan)?
3.I have read up the 4G FAST internet pass , mention the pass will auto renew when the validity ends, does this means it will auto deduct my credit to renew the pass?
4.Am I able to disable data roaming but keep it only for call and sms as I most of the time will be overseas and do not wish to get data roam charge

Hi,
The answers for all your question as per below:

1. There is Activ10 for both plans and the rate for FAST you may refer via this link: http://www.hotlink.com.my/ms/plans/fast.html

2. No, there will be no any changes on your plan if you just change your SIM.

3. Yes, there will be auto deductionon your renewal date and you will receive notification SMS.

4. You can turn off your mobile data + data roaming from your device. We are unable to cancel the service from our end.

Thanks

1. There is Activ10 for both plans and the rate for FAST you may refer via this link: http://www.hotlink.com.my/ms/plans/fast.html
Will the call and sms rate same for Bagus WM plan as I no longer able to know Bagus WM rates form your websites

3. Yes, there will be auto deductionon your renewal date and you will receive notification SMS.
Is there any way we can stop this if I do not wish for auto deduction?

4. You can turn off your mobile data + data roaming from your device. We are unable to cancel the service from our end.
I und that 4G will auto get an IP and might cause data roaming charge even the data and data roaming is off from our device side, is that true?

1- The rates for Activ10 will be the same as Hotlink FAST

2- There is no any other way as for Hotlink FAST the data will be auto renewed after the expiry date.

3- There is no such thing as per above. In order to avoid additional charges, kindly turn on your airplane mode during your WIFI session as if you didnt, the WIFI connection might drop and will hook to mobile data if the connection is not strong.

Thanks.

yes.. u can stop auto renew *100# > 1. FAST internet Passes > 5. Cancel auto-renewal..

info about Hotlink Bagus WM

info received from Hotlink

"We do sorry as the plan has been an expired plan and we had already removed the page information from our website.However to answer to your question, you are enjoying 24sen/min & 5sen/SMS (to Hotlink/Maxis numbers) and 36sen/min & 10sen/SMS (to another network) with the current plan.

You also will be able to enjoy the lowest rates (as compared to baseline) of domestic calls (Voice & Video calls) when you maintain a credit balance of more than RM10. With that, you will enjoy 20sen/min & 5sen/SMS to Maxis/Hotlink numbers, and 30sen/min & 10sen/SMS to other network. All calls are in 30-second charging block. This plan gives you a 30-day active period upon activation with an additional 90-day deactive period."

Thks guys, recieve the ans i needed as going to rekon my friend to convery #hotlink to this as he need validity thank so call unlimited basic internet

Hi Hotlink, I saw you have implement the improvement plan called Hotlink FAST with revamp back the validity 365.

However based on the FAQ at your hotlink website, I still have a doubt and questions as below:-


Q: How do I start using the internet? Will I be charged pay-per-use rates at 10sen/10kb?
A: In Hotlink FAST plan, you will not be charged pay-per-use rates. To start using the internet, buy a FAST Internet Pass.


From the above it states, is it meaning that I won't been deduct my balance pay-per-use rate if I accidentally turn on the mobile data and without subscribe any FAST Internet Pass?

Furthermore, is it means that my internet won't work at all (Totally no internet connection) even through I turn on my mobile data? Unless I subscribe the FAST Internet Pass, then my data plan will start to work. Is it means like that?

Hi JuneResources,

Yes you are correct, there will be no pay-per-use data charges on this plan to prevent accidental usages by customers. All internet will be hard-stopped if you do not have any active FAST Internet Pass. In other words, you cannot connect to internet at all without an active Fast Internet Pass even you have turned on your mobile data.

Thank you

Dear Hotlink,

Please consider to addin 1 more Internet Pass..
- RM20 for 30 days with 500mb fast internet quota.

Since there's alot customer who dont use internet much 500mb is more then enuf for us.

We reload RM30 permonth, RM20 for internet and we still have RM10 for talktime..

Please consider ya <3 Hotlink!

Hi V3000,

Thank you for bringing this up, we truly appreciate your feedback. We will highlight this feedback to the relevant team for future consideration.

Thank you

Thanks and hopefully will be able to purchase this plan in coming monts.. <3 Hotlink!

Hi V3000,

You are welcome

Based on this thread here's my understanding. I'm considering to change to hotlink fast from my current hotlink wm. If you could answer my below questions would be great.

1. Let's say i buy 1gb lte + 1gb non lte quota for rm30/mth. If my area has lte all the time and i have used up my 1gb lte quota and remainder 1gb non lte will the speed be lte speed or throttled to h+ only for the next 1gb.

2. Is the call n sms rates 100% the same for hotlink wm vs fast?

Thanks

Hi laytiong

Below is our anwsers for both of your questions:

1. The 1GB LTE allocation for the pass can only be use with LTE connection. For the normal 1GB allocation, user can use any type of network E, 3G or LTE to utilize the usage.
2. Enjoy flat rate of 12sen/30-sec & 12sen/SMS to all local networks. Video call rate is the same as voice call rate.

For more infor about Hotlink FAst, youa mye refer to this link: https://www.hotlink.com.my/en/plans/fast.html

Thank you


This post has been edited by #Hotlink: Jan 5 2016, 03:50 PM

thanks!

Hi laytiong,

No problem

Regards

Hey Hotlink, I'm currently MNP-ing to you guys from U-Mobile, I was instructed to sms Cxxxxxxx MNP YES to 0128123123, however I did not receive any immediate reply/response after that, is that normal? Just worried if the process is actually being carried because my credit is expiring soon™

--PMed--

Dear Hotlink,

Please consider to have a sim pack combination of 365 days validity and tablet plan.

For example offer us 365 validity with 3GB data for RM100.00

Since there's a lot customer who don't use internet much is more then enough for us.

TQ

This post has been edited by alicia-l: Jan 8 2016, 04:40 PM

Hi alicia-l,

We do offer validity 90/365 service for our latest prepaid plan - Hotlink Fast wherein you can subscribe it via *100*6#.

However, we do like your suggestion and we shall highlight it to our relevant team

Thank you

"In other words, you cannot connect to internet at all without an active Fast Internet Pass even you have turned on your mobile data. "

But in your FAQ, you have this:

Q: I have finished 100% of my 2GB quota from RM30 2GB pass. Can I still continue surfing? What are the charges incurred?

A: You may continue surfing at no charge at reduced internet speed until your pass renews. To unlock your speed, purchase a FAST Internet Add-on from Hotlink RED App or dial *100# > FAST Internet Add-ons.


Hotlink Fast FAQ


Does it mean I still use internet at reduced speed even though my Fast pass expired or quota finished?

The Q&A refers that you can continue to surf (but at reduced speed) although your quota is finished BUT your FAST pass has still not expired. Like when you've a 30-day internet pass, and you've used up your quota on Day 20.

This new Hotlink FAST plan works in such a way that you'll not be able to surf at all, if you don't subscribe to any internet pass. In other words, you'll not have the risk of being charged for PPU internet.

So to your question:
Quota finished but FAST pass not expired - Yes, still can use internet at reduced speed.
FAST pass expired, whether quota finished or not - No, cannot use internet at all.

Hope the above helps somewhat.

That makes perfect sense now!
Thank you!

hai
just 1 question..
on my old youth club sim i can use fb plan and get spotify(rm30)..
can this new fast sim got same plan like previous sim?

Hi aku_dia,

With Hotlink FAST, you need to subscribe to a FAST Internet pass in order for you to be able to use the internet. You also eligible to enjoy a free Spotify subscription when you subscribe FAST data plan. Further info you may refer http://www.hotlink.com.my/en/plans/fast.html

Thank You

if i chose the 360days validity, there is no need to top up rm30/48 monthly for internet access rite? I just want the number to be active for 1year.

Hi nanan75,

You may migrate to Hotlink Fast or purchase a new SIM pack of Hotlink Fast to subscribe the validity 90/365 service.

For the mobile internet access, it will depends on your preference. If your main concern is to keep the mobile number active, you may choose not to purchase the mobile internet pass.

If you have purchase the pass, you may cancel its auto renewal via *100#.

Thank you

Thanks for the reply. If i take the rm48 4gb plan, minimum monthly "commitment" is rm48 + rm30 right? With the rm30 being minimum credit for voice, sms, etc valid for 30days.

Hi nanan75,

Yes, exactly, you're right. Further info, may refer FAQ which available via Hotlink Fast.

TQ

Dear #Hotlink..

Please bring Facebook plan to Hotlink Fast.. please please please...

Hi V3000,

We appreciate your feedback and rest assured this will be shared with the department concerned for future consideration and improvement.

Thank you

Thanks a lot #Hotlink! Love you guys!! <3

hi, just want to ask about share top ups.
the validity of #hotlink is not affected if i shared credits
how about this fast plan? does the validity get extended?
thanks

any response #hotlink?

thanks

Hi,

Pls be advised the validity will be extended. TQ

this is very true. i got slapped with data roaming charges while transiting in hk, although both mobile data and data roaming were turned off on my iphone.

if you want to use voice and sms when overseas, it is safer to put the sim card in a 2g phone.

Hi ,may I know if this FAST plan working correctly on 3G h/p ?
i heard sb said that ,only 4G h/p can use this plan ?? is it true?

I only need the 3G and hotlink365 working correctly with this plan,is it possible? (i knew the 3G quota is tiny with FAST plan, but previous plan #hotlink ,is sxck with its validity . and actually i use wifi most of the time)

p/s: this is my first post.

This post has been edited by hashtag2016: Feb 6 2016, 02:19 AM

If you use Hotlink Fast with your 3G phone , you'll only enjoy 1gb of Fast data with RM30.

Weird plan from Maxis.. :/

If your phone is not 4G-capable, I don't think you'll be able to get LTE speeds no matter what plan you subscribe. I doubt a 3G phone can get you 4G speeds.

I believe the main point of Hotlink FAST is to enable users to subscribe to extended validity 365 easily.

Yup thats why with rm30 u get 1gb fast internet but not 2gb.

Hi. #Hotlink

I'm currently on Hotlink Extra Plan.

I do subscribes to 365 validity till 25 Mac 2016 and Promo 500MB for 30days till 12 Feb 2016.

Once I switch to the Hotlink Fast Plan, does the Promo 500MB for 30days will get auto renew at 12 Feb 2016 ?

Thanks !

Hi Michaelteo2000,

Please be informed, once your plan changed to Hotlink Fast, any data pass that is not available with Hotlink Fast will be active up until its renewal date only.

Thank you

Hi #Hotlink..
What is HOTLINK FAST & HOTLINK WM?
To change one of this is rm1.00 & rm5.00

Hi scorpio75jb,

Hotlink Fast is where you can surf fast internet and the packages supports 4G with the option to purchase Validity 365 but no free basic internet. #Hotlink WM is where the plan has free basic internet but can't purchase Validity 365.

Thank you

Ok noted. Thanks

You are most welcome

Hi hotlink. I got few questions here. I get rm10 for 500mb day/nite data for 1 week. My question is.. Free social is only free after my 500mb day/night finish right? Can i still buy hot ticket social?

Hi scorpio75jb,

You are able to purchase any mobile internet pass or Hot Ticket if you have utilised the existing pass. After full utilisation, you are able to use at the throttled speed.

Thank you

My question.. Free social is only active after my data finish?

My question.. Free social chat is active everyday/wholeday or only active after my data finish?

Hi,

If you're subscribed to a data pass, the quota will be used from your data pass first. Once the pass has expired it will revert back to your Free Social Chat.

Thank you.

Ohh understood!!! Thanks for highlight free social chat.
Is only free when quota is use up & you get lower speed.
Very good


Attached thumbnail(s)

wta, i'm on postpaid now which has cheaper spotify rate at RM 9++. if i switch to Hotlink FAST, do this prepaid still offer cheaper rate for spotify? tq

https://www.hotlink.com.my/en/plans/hotlink-spotify.html
this? if so, once i terminate my postpaid and enroll back via Hotlink FAST, the former one is gone for good, correct?

This post has been edited by sai86: Mar 16 2016, 03:01 PM

Hi,

Kindly note our current Spotify Premium offer is dependent on your data plan subscribed. This applies both for postpaid and prepaid services. Hence, you may want to take note on our offer at the point you convert your plan.

Thank you.

Hi #Hotlink.

My line is currently on validity 365 until feb-2017. If I switch to hotlink FAST plan, will the validity remain until feb-2017 without having to renew validity 365 after the switch?

Thank you.

Hi #Hotlink.

I am currently using Celcom postpaid and I would like to port in to Hotlink FAST.

Is it possible?

How should I go about with the porting?

Also, does Hotlink FAST support Validity 365?

This post has been edited by bb100: Apr 25 2016, 04:13 PM

Hi,

Yes, you may convert your postpaid line to Hotlink FAST.
You are require to walk in directly to our Maxis Center.
If you are under Hotlink FAST, you may subscribe to Validity 365.

Thanks.

Thank you for your reply!

Can I port in to Hotlink in your Maxis Centre at The Gardens?

Lot T-231, 3rd Floor, The Gardens,
Mid Valley, Lingkaran Syed Putra,
59200 Kuala Lumpur.

This post has been edited by bb100: Apr 26 2016, 05:35 PM

The option to purchase Validity 365 is missing today. Can you advise what's the status?

Hi hotlink the new hotlink fast does it come with free basic Internet? Or only social apps? If I want to browse simple Web page dies it work?

I try mine, guess what it still works on both social chat and lite browsing using Opera mini.

Now Hotlink Fast really get all the godness from #Hotlink and both cant purchase 365 days validity.

#Hotlink user outhere gonna feel real sad this time
U guys canot enjoy those 8gb free for life internet even u reload rm30 everymonth!

Hi Maxis, need to clarify with you certain information pertaining to the Hotlink Fast package.

- If I subscribe to 5GB @ RM48 plan, is the calculation based on 2.5GB (from 7am to 1159pm) & another 2.5GB (from 12am to 0659am)?

- How about the 365 days validity?

- Any Sportify premium available for this package?

- How about the promotion package of free 8GB for per month weekend usage for life?

Thank you.

This post has been edited by Jeffreynsx: Apr 27 2016, 10:42 AM

Hi all,

Hope the below may answer your queries.

FREE Social Chat :

1. It is free for lifetime
2. Ensure that the account is active
3. The speed will throttled to 64kbps when you exceed the quota
4. It is for all social applications
5. Peer-to-Peer (P2P) sharing, Internet tethering & VoIP services are not allowed on Free Social Chat.
6. FREE Social Chat remains available for reactivation via direct top up, such as top up ticket, E-Pin, Online Banking & Hot Tickets

For the Internet Deals:

1. You can only subscribe to ONE weekly/monthly Pass at any point of time.
2. To change your renewable weekly/Monthly Pass, unsubscribe your existing pass by dialing *100*1*5#. Please ensure that your current renewable Internet Pass has reached 100% usage/expired before subscribing to a new Internet pass.
3. Quota is valid for all usages, in all Maxis network (2G/3G/4G)
4. It is auto renewal. To cancel auto renewal, you dial *100# > FAST Internet Passes > Cancel auto renewal (not available in Red App)

FREE 2GB weekend internet is valid:

1. You are on Maxis 4G network only
2. It is for every weekend -> Saturday Pass: 1GB from 00:01am to 11:59pm every Saturday // Sunday Pass: 1GB from 00:01am to 11:59pm every Sunday
3. FREE 2GB Weekend Pass will be renewed no later than 00:00am every Saturday.
4. All daily passes will be utilized first before the FREE 2GB Weekend pass.
5. FREE 2GB Weekend Pass remains available for reactivation via direct top up, such as top up ticket, E-Pin, Online Banking & Hot Tickets

Conversion from #Hotlink to Hotlink FAST:

1. RM5 will be charged for change of rate plan to Hotlink FAST
2. Existing passes will be carried over until the end of validity
3. Once in Hotlink FAST plan, change of rate plan to other Hotlink plans is NOT ALLOWED

For more information, kindly refer to our Hotlink FAST

There is no validity 90/365 service for our latest revamp of Hotlink Fast. If you wish to have validity 90/365, the above feature will not be applicable. If you are interest, kindly PM us with the relevant details as below:

1. Full name
2. NRIC/Passport
3. Mobile number
4. Alternate contact number

Thank you

haii hotlink ! do hotlink FAST internet pass comes with spotify premium?

Answer is yes. Just converted my postpaid lines to hotlink fast and Spotify premium is included foc in hotlink fast. Pretty good value for money, I'd say

Need clarification on this:
© Your Account lifecycle Active Period will be replaced with 30 active daysat point of migration, and Deactive Period will be reset to 50 days Credit Grace Period.

Currently i'm on #Hotlink WM plan active until: 06.08.2016, if i change to FAST plan now means my active period will be shorten to 06.06.2016?

Thank you!

This post has been edited by cck_my: May 4 2016, 02:43 PM

Careful on this matter,

I called 123 and talk with 1 of their operator. She clearly say all validity will carried forward if i migrate to Hotlink Fast. But after i done migrate to Hotlink Fast with a fee of RM5.00 to my very surprise all ny validity gone left only 30 days.

I called them and they refuse to do anything with it. Now all i can do is report this to SKMM and if this cant settle this i'll try complain elsewhere.


Customer service operator giving out wrong informations and we have to bear the consenquences?

Hotlink oh Hotlink why you treat your customer like this...

hmm... rite now mine is old plan that got validity 365 option. i wanted to change to lastest plan coz every mth i will need use data plan, so which mean i will always able keep this number. b4 i upgrade to latest plan, i was thinking to buy validity 365 one more time for activate coming 1 yr then later only change o Hotlink fast plan. is it possible i can get free 2gb for weekend n activate for 1 yr? which mean i still able carry validity last plan validity 365 days 1 more lastime with fast plan for coming 1 yr? tq

This post has been edited by michael_cool: May 9 2016, 12:29 AM

Arcording to their customer service all balance and validity will carried forward. But when i convert my plan to Fast all my validity gone left 30 days.

Now i still waiting their action towards ths matter.. And i also report this this case to SKMM. Because of thier cs i lost all my valdity

Hi @hotlink
is this 4gFAST applicable in Sabah? Can i port from other telco to this plan?

Hi jinhua90,

At this moment, Hotlink FAST is only available for West Malaysia for time being.

Thank you

Hi michael_cool,

Sorry for late respond.

If you purchase validity service before your migration plan, you will entitled with the purchased validity and also the latest revamp benefits. However, do bear in mind that the validity service will not auto renew

Thank you

Hotlink Fast is where you can surf fast internet and the packages supports 4G with the option to purchase Validity 365 but no free basic internet. #Hotlink WM is where the plan has free basic internet but can't purchase Validity 365.

so if i change to Hotlink Fast,i would`t be receiving any free basic internet,is it?

Your information is very wrong. Hotlink FAST plan doesn't give you the option to purchase 365 validity and it does come with free basic internet capped at 500mb.

so if i change to Hotlink Fast,n i didnt buy any data and just use the free basic internet that been given,i still can surf the web but at capped speed?

This post has been edited by wolfverine81: May 23 2016, 11:24 PM

Yes. But you'll be back to the early 2000s where internet is painfully slow... Those TMNet 1515 days.

#Hotlink. .... i am considering to convert my hyc plan to fast....but i questions that my 3g phone can use the fast data and weekend data?

#Hotlink

Can my 3G phone use Hotlink fast? I m a hyc Hotlink plan user

??? I tot once we reload rm30 will have 1 month validity..?and we use the rm 30 to buy data plan ??

Hi eugene447,

The free 8GB data for weekend only applicable with 4G network which mean that if you phone is only 3G capable device you cant enjoy this benefit.

Thank you
Faiz

Hi,

Yup, u can. However u will not enjoy the free weekend quota.

Thank you.

#Hotlink Maxis yesterday i went to maxis outlet at wangsa walk to change a prepaid mini sim card to micro sim card, but they want to charge me RM10 for it. so i decided not to change it for now. based on your website info that outlet should be an exclusive partner. I thought changing sim at exclusive partner outlet supposed to be free?
Can u guys clarify this.thank you.

This post has been edited by apiezsneo: May 31 2016, 12:34 AM

today cannot find rm50 to pup card, many shop sell rm60 topup. where i can buy topup rm50?

Lazada, online banking portal or ATM.

dont have bro, just check m2u, hong leong, cimb clicks. only have rm 5,10, 30, 60 & 100.

Lazada still got.

LAZADA lah!

Fyi, I change my sim at Lowyat Plaza which is free. I ask some Maxis outlet, they not even allow prepaid sim to change there....

yea i already asked 2 outlet. 1 at wangsa walk and yesterday at alpha angle wangsa maju. both also want to charge me RM10 for it. so today me and my mum decided to go to maxis centre at klcc. the number actually belongs to my mum. i just helped her since she don't know anything about the process.
after they called our number i straight away go the counter and asked to change the sim card and to my surprise they also want to charge me RM10 for it. i lazy to argue anymore so just paid for it.

and here's another surprise. after paying for the charge they offered us a free new hotlink fast prepaid sim pack and said it's a promotion and they will register the new number under my mum's name. i was like wtf??? seriously? so is the RM10 charged was actually for the "free" prepaid sim pack but they disguised it as payment for changing sim card? this is like secretly pushing customer to register another number.

come on #Hotlink Maxis. is this actually normal practice for you guys? i seriously need explaination from you.

Hi there,

The standard fee for a SIM replacement is RM10, and it comes with a RM5 credit for your number. Kindly note the free SIM card replacement is only applicable if you are upgrading to an LTE SIM for the first time. However, allow us to check further by providing us your details with time and date of your visit via PM.

Thank you.

yes i am changing the mini sim card to micro LTE sim for the first time. before this my mum's still using her old mini sim that we bought years before and her old sim card is perfectly fine just that i wanted to upgrade it to LTE micro sim hence why i'm asking you the need to charge us the fee. i said the same thing at the counter that i want to change the mini sim card to micro sim card.

and no i don't think my mum got RM5 credited into her account since no messages received about it. anyway already pm-ed u the details.

i hope i will get a proper explaination about this.thanks.

There are so many complaints against Hotlink for the AUTO PURCHASE of this CRT. Please complaint ot CFM for further actions. Many unsuspecting consumers have their credit deducted without them knowing it.

Your Right as Consumer
As a consumer it is your right to get satisfactory services from your service provider. All Communications & Multimedia Service Providers are required to deal reasonably with the consumer and adequately address consumer complaints according to the General Consumer Code of Practice (GCC).

The GCC is a industry self-regulatory code of practice registered with SKMM. The GCC was developed by CFM to foster the highest standards of business ethics and behaviour through industry self-governance.



Your Right to Redress
If you did not get satisfactory communications services, it is your responsibility to promptly address your dissatisfaction.

It is your RIGHT to address any dissatisfaction or discrepancy that your have encountered with your fixed line, mobile phone, internet, television, radio and mobile content Service Provider.

If your Service Provider did not resolve your complaints satisfactorily, you can seek further recourse and REDRESS your complaints with aduan@cfm.gov.my.