May 9 2016, 12:27 AM
QUOTE(V3000 @ May 5 2016, 03:40 AM)
Careful on this matter,
I called 123 and talk with 1 of their operator. She clearly say all validity will carried forward if i migrate to Hotlink Fast. But after i done migrate to Hotlink Fast with a fee of RM5.00 to my very surprise all ny validity gone left only 30 days.
I called them and they refuse to do anything with it. Now all i can do is report this to SKMM and if this cant settle this i'll try complain elsewhere.
Customer service operator giving out wrong informations and we have to bear the consenquences?
Hotlink oh Hotlink why you treat your customer like this...
hmm... rite now mine is old plan that got validity 365 option. i wanted to change to lastest plan coz every mth i will need use data plan, so which mean i will always able keep this number. b4 i upgrade to latest plan, i was thinking to buy validity 365 one more time for activate coming 1 yr then later only change o Hotlink fast plan. is it possible i can get free 2gb for weekend n activate for 1 yr? which mean i still able carry validity last plan validity 365 days 1 more lastime with fast plan for coming 1 yr? tqI called 123 and talk with 1 of their operator. She clearly say all validity will carried forward if i migrate to Hotlink Fast. But after i done migrate to Hotlink Fast with a fee of RM5.00 to my very surprise all ny validity gone left only 30 days.
I called them and they refuse to do anything with it. Now all i can do is report this to SKMM and if this cant settle this i'll try complain elsewhere.
Customer service operator giving out wrong informations and we have to bear the consenquences?
Hotlink oh Hotlink why you treat your customer like this...
This post has been edited by michael_cool: May 9 2016, 12:29 AM
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