#Hotlink Maxis yesterday i went to maxis outlet at wangsa walk to change a prepaid mini sim card to micro sim card, but they want to charge me RM10 for it. so i decided not to change it for now. based on your website info that outlet should be an exclusive partner. I thought changing sim at exclusive partner outlet supposed to be free?
Can u guys clarify this.thank you.

This post has been edited by apiezsneo: May 31 2016, 12:34 AM

yea i already asked 2 outlet. 1 at wangsa walk and yesterday at alpha angle wangsa maju. both also want to charge me RM10 for it. so today me and my mum decided to go to maxis centre at klcc. the number actually belongs to my mum. i just helped her since she don't know anything about the process.
after they called our number i straight away go the counter and asked to change the sim card and to my surprise they also want to charge me RM10 for it. i lazy to argue anymore so just paid for it.

and here's another surprise. after paying for the charge they offered us a free new hotlink fast prepaid sim pack and said it's a promotion and they will register the new number under my mum's name. i was like wtf??? seriously? so is the RM10 charged was actually for the "free" prepaid sim pack but they disguised it as payment for changing sim card? this is like secretly pushing customer to register another number.

come on #Hotlink Maxis. is this actually normal practice for you guys? i seriously need explaination from you.

yes i am changing the mini sim card to micro LTE sim for the first time. before this my mum's still using her old mini sim that we bought years before and her old sim card is perfectly fine just that i wanted to upgrade it to LTE micro sim hence why i'm asking you the need to charge us the fee. i said the same thing at the counter that i want to change the mini sim card to micro sim card.

and no i don't think my mum got RM5 credited into her account since no messages received about it. anyway already pm-ed u the details.

i hope i will get a proper explaination about this.thanks.