Hi,

Pls be advised the validity will be extended. TQ

Hi,

Yup, u can. However u will not enjoy the free weekend quota.

Thank you.

Hi zhi95,

Yes you can still use HotlinkFAST in east Malaysia if you have purchased it somewhere else. Do note that the free weekend quota is only available in 4G-coverage area.

TQ

PMed!

Hi GamaX320,

The difference is that customers who activated Hotlink Fast from 8th Dec2016 onwards are entitled for Free calls up to 5 Hotlink Friendz (Maxis/Hotlink numbers only). SMS rates to Hotlink Friendz will be at 1sen/SMS. To those who activated before 8th Dec 2016,there's weekend data & free social chat only.

TQ

Hi, you can cancel the auto renew by dialing *100# > Internet Passes > Cancel Auto Renewal. For other types of internet plan you can refer it here : https://www.hotlink.com.my/en/plans/fast.html

TQ - Isaac

Hi SteamPunkXlll,

You may refer here for the latest internet passes available for Hotlink FAST- [www.hotlink.com.my/en/plans/fast.html]

TQ-Andrea

You can do so by going to https://myaccount.maxis.net.my/wbb/Default.aspx

TQ - Isaac

Hi leongsem,

For the latest RM1 for 1GB promo, it is only applicable if you subscribe for the weekly or monthly internet passes.

For example, instead of subscribe for the RM30 for 2GB pass, you will now have the option to choose for RM31 for 2GB with extra add on 1GB for only additional RM1. The extra 1GB pass is only valid for 1 week wheres the 2GB pass will be valid for a month.

In case if you finished your quota before the end of your monthly pass date, you may opt for quota upgrade 1GB for 3 days @ RM10 or purchase our daily promo pass 1GB/1day only @ RM3.

TQ

Hi Radec,

We are sorry, the #Hotlink Super IDD is an exclusive plan & it cant change to Hotlink Fast
The promo of Free 1GB weekend if you top up RM15 or above in a week is still ongoing.
You may only have 1 Free Youtube Pass at one time, do wait for the current pass expired first before you able to redeem the next one.

TQ

Hi laihuhng,

Please PM us your full name & mobile number for further checking from our end.

Thank You

Hi leongsem,

Standard process for MNP for full completion is 5 working days ( if there's no issues with your IC/Account/Bill) the SMS validation will be sent to you within 2 days time once the request well received , please do not forget to reply to the SMS, you will also received a SMS confirmation on the successful port in.

TQ

Hi leongsem
Yes you have 24 hours time to reply to the SMS validation.If no reply to the SMS to confirm on your port out , your request will automatically rejected by the system.

TQ

Hi leongsem,,

Yes.

TQ

Hi edr1c,

Validity is an expired service.

TQ

Hi yao_mou_gao_cho,

You may refer here- [www.hotlink.com.my/ms/tnc/plan-services/the-biggest-internet-pass-tnc.html ]
Free minutes are in per minute charging blocks. To check your balance, dial *100# > Balance Enquiry > Bonus Credit
Free minutes have a maximum cap of 100 minutes of calls. Unused Minutes will be forfeited at the end of the pass validity period.
To check your Free Minutes balance, dial *100# > Balance enquiry> Bonus Credit.

TQ

Hi Patent,
Are you still facing issue for Red App?Have you updated to the latest version?Log out log in again? Uninstall 7 re-install?Same issue?

TQ

Hi, you may check this in HotlinkRed app in Friendz. It will only show if you still have balance or not for the allocation.

Regards

Hi,

Your validity will be reset according to the new plan. In your case, 50 days grace period for HotlinkFAST plan.

Regards.

Hi, validity of your top up remains the same; eg RM30 top up done before change of rate plan will continue with 30 days validity after you change your plan.
However, validity extended via Validity 365 is not applicable.

Regards.