Hi,

Been trying to port out from maxis to celcom for the past one week. Every request made by celcom was rejected with the reason given that I am still tied to the maxis contract. Called maxis and was told there is confirmed no more pending contract with maxis.

Submitted my request again to celcom multiple times and each time it gets rejected. And the customer service at maxis isn't of any help at all. Asking me to call celcom for another request, which I did and the same problem arise.

Would appreciate if someone can solve this problem of porting out from maxis. If there is a problem with maxis system for porting in, can't they just inform the celcom side? Why must the user be the one given the run around and being the middle man in solving the problem for them?

My maxis account : 1293268023

Any help is appreciated.

Hi lelongster,

We are having an issue with the porting system and rectification is in progress. We apologize for the inconvenience.

Thank you

Hi,
A time frame would be appreciated in regards to the rectification with he porting system.
Thanks

Hi lelongster,

There is no timeframe yet, however it is expected to be resolved tentatively by end on this month if there is no hurdles.

Thank you

Hi. It's almost the end of the month now. Still no news regarding your rectification in the porting out issue. Don't you all follow-up with regards to the initial complain? The customer needs to check for themselves regarding the status of your porting out issue?

Would appreciate if there is a reply and a plausible time frame. Not a tentative end of the month reply. It is unfair to keep customers with maxis if we have already decided to port out to other telcos

A prompt reply to this matter is of utmost importance

Tq

i waited for more than 2 weeks already

Such an established company will take so long for this to be rectified? i am truly impressed.

Hi,

We regret to inform you that our earlier system enhancement has not been completed and pending further updates by Monday. Once again, please accept our sincere apologies for all the inconvenience caused.

Thank you.

I'm having the same problem as well. Waited for almost 2 weeks now.

Hi rip_code,

Understand on the frustration. You may try again on Tuesday (29/9/15).

Thank you

For those who is frustrated with the system glitch for Maxis 'port out' , you may opt to complaint to their regulator ,i.e SKMM rather than listening to their' uderstanding' for 2 weeks.

Link as below:
http://aduan.skmm.gov.my/ (click on the new complaint icon on the right)

+1

I tried to port out yesterday to change to Umobile, but my port out failed. I have a Main line and 2 sub line, when i called to maxis center they told me, "sir , you have to make your 2 sub line into 2 separate account and make it into 2 main account and i have to top up another rm 40 for each subline to make it into main line , then after all the bullshit only i can port out. WTF is that ??? i have to pay extra money to get out of some shitty expensive telco that monopolized. PLEASE MAXIS, I have been your customer for 20 years and u are giving me some shitty excuse saying ur system down and need to make main account .

MAXIS 7GB = rm 188
Umobile 7GB = rm70

thats why many of us are going away from maxis.
because of this every 1 is cursing and swearing at u .

Hi there,

We regret to inform you that we are having intermittent issues with MNP transactions and our team is working to resolve this. Kindly contact us to have your request re-checked. For those who have, you will be notified via SMS once the issue has resolved. Please accept our sincere apologies for all the inconvenience caused.

Thank you.

come on la maxis..
since 3 Oct, request made by Digi was rejected..
everyday "Yr MNP request to Digi was rejected, bla bla bla...."
lama lama mana boleh tahan bro..
reference case number : C16892159

--PMed--

can't believe this problem still not resolved.

Hi,

We are so sorry on this. Our team is in the midst of resolving this. Please accept our sincere apologies for all the inconvenience caused.

Thank you

maxis,dont giv bullshit replied....please giv a specific time frame or a reasonable,clear and logical explanation
you cant giv this type irresponsible explain and asking us to wait forever...dont said sorry when u cant resolve this issue, not 1 or 2 days,is aready weeks or even months,such a long period u stil cant giv any promised.

more than a month la this issue..delay tactic and u think ur customer no need to pay by waiting ur system to complete..making fool of all ur customers from porting away.hope 1 day it will be highlighted in the press on all this..really getting out of control the way telco play us rakyat...maxshit

This post has been edited by fattfatt1818: Oct 13 2015, 05:52 PM

Hello maxis, I have ported out to digi on the 1st of october, and until now maxis keeps rejecting the port out submission by digi. I am not tied to any contract with maxis at all. Maxis must pay for the pro-rated days im still stuck with maxis until the port out is successful. How am i to go about waiving the charges????

Same problem with me..
Log Maxis case C16880703. since 3rd Oct.

MAXIS must to so something lar !!!..
System DOWN then MANUAL lar !!!..

NO JUST ASK FOR WAIT AND WAIT..

Hi kokwoon,

Understand the frustration and anxiety in relate to your concern.

And we apologize for such experience occurred. Sincere apologize

However, at this point, we do hope and wish for your patience and understanding towards this matter as our relevant team is in the midst of rectifying the issue.

Thank you

Is Maxis still having this MNP problem? Meaning a customer still cannot port to another telco?

Hi Diademz,

At this moment, there is an ongoing rectification work in our MNP system with no tentative timeline to be advise yet.

Thank you

Hi Maxis,

Please say something!! While you resolve your MNP system problem, will maxis waive our charges until the port out is successful?

now maxis only answer back what he likw to answer.irresponsible customer service

Hi,

Been trying to port out from maxis to Digi for the past month. Every request made by Digi was rejected with the reason given was MVP system failure.

Submitted my request again to Digi multiple times and each time it gets rejected. And the customer service at maxis isn't of any help at all. Asking me to wait patiently.

Would appreciate if someone can solve this problem of porting out from maxis. If there is a problem with maxis system for porting in, can't they just inform the Digi? Why must the user be the one given the run around and being the middle man in solving the problem for them?

My maxis account : 0123xxxx32 case number is C16911237

Any help is appreciated.

--Mobile num edited--

This post has been edited by Maxis: Oct 15 2015, 11:44 AM

Hi chun_c_h,

We regret to inform you that we are having intermittent issues with MNP transactions and our team is working to resolve this. Please accept our sincere apologies for all the inconvenience caused. Rest assured we will notify you via sms once issue is resolved.

Thank you


This post has been edited by Maxis: Oct 15 2015, 11:46 AM

Maxis!!! pls reply with useful and responsible information!!

wow i am surprised seeing all of the involved K request to port out got rejected due to the problems by the mobile provider itself, are they really that desperate to keep their customers from jumping to other ship XDDD

guys..just want to check with you all, during this system issue, are you guys going to pay for the pro-rated maxis charges untill the port out is successful or insist on maxis to absorb it? it is their problem n i believe we dont have to pay the consequences for their faulty system. looks like maxis is purposely not replying to my question posted abover regarding this issue!!!

Maxis try to skip our question

Wah Lau, one month still cannot resolve the problem. If cannot do it automatically, at least do it manually one by one mar. Chinese says, Horse die already come down and walk yourself mar.

Just ported today and having exactly the same problem. Phone was on hold for more than 10 minutes each time before someone picking up. And I ask them how long the problem has been and they told me a week. Now read this forum where got a week? A MONTH LAR!

i wonder those wanted to port in from other telco to Maxis would face the same problem... haha...

this kongsi gelap ni...masuk seneng tapi nak keluar u mati dulu lah

this issue should be fried up as hot as posible...not 1 or 2 days but months,tht show maxis had done ntg,evry time sorry here sory there but no promise or explanation given,evry day down ask u to wait,wait forever ke?

gosh, I've pre-ordered iPhone 6s from DIGI on 09.10.2015 and now cannot get my device on day 1 just because MAXIS cannot do the PORT OUT, while PORT IN IS OKAY?!!!
Judging by this situation, I don't know if my "PRE-ORDERED" device will reach me after 1 month or not.
Any other solution?

MAXIS disappear already

They are busy posting photos of sending out iPhone to their customers in FB, while sucking our money who are still waiting to port out.

"5 hari bekerja..."
ok!!
now i've been waiting for one month already.
cakap tak serupa bikin.

Not sure if this helps or not.

http://www.meshio.com/tags/how-to-complaint-to-mcmc/

i supposed it is better to file a complaint to MCMC or any other relevant bodies?

wow.. didnt know that maxis really use this tactic to hold down their customer.

This is terrible, looks like many of us are affected by maxis's cheap tricks. Can we all work together to insist on a waiver of the pro-rated charges for the days we are forcefully held with maxis until the port out is successful? Because I am sure once they resolve the port out, they will still bill us the pro-rated charges which is not acceptable. We are still forced to use their service is because of their faulty system, which by right any pro-rated charges by them must be completely absorb by Maxis. What do you guys think about this?? If all of us complain to MCMC together, will it give a more significant impact?

This post has been edited by thiri56: Oct 16 2015, 03:50 PM

both hands and legs raised up !!
Just how to do it though?

I will try to call up MCMC toll free number, explain to them that our situation here has affected many people. Will check with them on how to do a group report regarding this issue.

noted. Please do update here or maybe, heck, create a dedicated FB group to those who are affected. Thanks

thumb up...let unite and do something..maxis aready skip our thread here

FB is a good idea too,need to make some noise at public so that MAXIS can see us

MCMC complaint lodged. Just dunno how long it will take for them to response and take action.

got affected by Maxis unscrupulous practice too. attempted to port out few days back but was immediately rejected via SMS.

called them up the first time, told me everything is alright but second submission was rejected as well. did a third submission and called again today and now tell me system upgrade until further notice.

just lodged a complaint to MCMC too...

Just went to Maxis centre to find out the issue in hope that centre can actually proceed the porting. They said everything with the account is okay and there is no reason for the port out to be failed. But then they cannot help me to submit the request to port out as they are not authorized to do this. The responsibilities are with MNP department which resides in KL HQ. So they asked me to go to Digi to request for port in again. So I called DIGI hoping that they can request to submit for port in again. Then Digi CS said currently there is problem of porting between Maxis and DIGI, and asked me to wait for 30 days to resubmit porting request. As this is the pteord pre order of the iPhone, so i request digi to at least send out the device, but they responded the device can only be sent after porting is success. So i asked i need to wair for 30 days to get my preorder iPhone, they told me to call them again after two days if i didn't receive the device . This is absurd. It like beating around bushes and talking to a doll.
Just hope that MCMC can do something.

Maxis is a farked up telco. Today I went to Digi to subscribe a new postpaid for my dad, once I told the CS that I wanted to port the number she immediately informed that Maxis had been rejecting new application for the past 3 weeks. My father using hotlink for more than 10 years and yet they gave this message. Contract my arse.


This post has been edited by GreatSage: Oct 17 2015, 01:20 AM

Please lodge a complaint to MCMC, in hope that the more MCMC complaints received, faster that Maxis will take their arse time to fix their MNP issues instead of busy taking their sweet time to click reject on MNP.

MCMC complaint lodged

Please lah.. few week still rectifying the issue..

This is Maxis problem, but we paid for service.. Unless Maxis provided free service ker???
Please give us solution not your problem highlight..

But i log the MCMC.. wait 15 days for what Malaysia MCMC and MAXIS can do now !!!..

Complaint No: 0550/10/15

Date: 15 October 2015

Dear Sir/Madam,

COMPLAINT ON TELECOMMUNICATIONS SERVICE
[POOR SERVICE] - MOBILE NUMBER PORTABILITY

Thank you for contacting the Malaysian Communications and Multimedia Commission (MCMC).

We acknowledge receipt of your complaint. Please be advised that we have instructed Maxis to take necessary action to address the issue raised.

The service provider is required to respond to you accordingly on the findings and actions taken by them within 15 days.

Should you have any other enquiry, please do not hesitate to email us at aduanskmm@cmc.gov.my or contact our complaint hotline at 1800 188 030 (Mon-Fri 8.30am to 5.30pm).

Thank you.

hi guys,i succesful MNP to digi this afternoon after tons of complain to different department and scold again n again,my case settle in abot 2 weeks plus,i saw some ppl here take more than months also cant settle so assume maxis has its way to do it although "system down",just they wan it or not. For your reference, i had done several complain threw maxis email,maxis facebook ask us,cfm &skmm(mcmc).
what i can say is maxis email and facebook they will just say sorry and sorry,no matter what u ask them to explain they wil juz ignore you. So beter way is directly log complain to cfm and skmm(both together),complain the whole case,maxis need to answer back to them.But that a chance maxis representative will call u and said sory to u and update to cfm and skmm the case is resolve.So juz make another complain to cfm and skmm again and fxck what ever u like.

Maxis wont bird their customer,they kno you cant do anything no matter how u scold them and angry like mad. So the only way is complain to the authorities, and let them use their power to pressure on maxis. Maxis cant work without pressure...good luck to all of you start to type ur complain now

This post has been edited by broga_night: Oct 18 2015, 10:53 PM

Tuan/Puan,
Nombor rujukan ialah CFM/15/10/0382
Kami ingin mengucapkan terima kasih atas aduan tuan/puan melalui Portal Aduan CFM berhubung isu 'Kualiti Perkhidmatan / Poor Service'.
Untuk makluman tuan/puan, aduan tersebut telah dirujukkan kepada penyedia perkhidmatan yang berkenaan untuk siasatan dan tindakan lanjut. Pihak penyedia perkhidmatan bertanggungjawab untuk memberi maklumbalas dalam masa 7 hari dari tarikh aduan dibuat dan maklumat yang diperlukan diterima.
Sekiranya tiada maklumbalas diterima dari Maxis, sila maklumkan kepada kami. Aduan ini juga boleh disemak melalui Portal Aduan CFM di complaint.cfm.org.my.
Sekian. Terima kasih.
'Hak Anda, Keutamaan Kami'
Forum Pengguna Komunikasi & Multimedia Malaysia (CFM)
www.cfm.org.my
Tel: +603 2692 3800 | Fax: +603 2693 2288 | 1800 18 2222

weird, the replied email that I received suggested 7 days of waiting.

Thanks for the enlightenment. At least we now know that MAXIS actually has alternative way to override the system and approve on the MNP application status.
This should encourage more people to write in to CFM or MCMC to get the problem worked.
Thank you very much.

Same here, port out from Maxis to Digi failed.
Case ID : C16929909

complain to both together,and keep shooting

Don't forget to lodge complaints to CFM and MCMC so they will follow up. A lot of forummers suggested that Maxis won't take care of your problem seriously until they got the complaints from authorities.

Already did. This morning also had a live chat with Maxis asking about the compensation for the coming bill. They said can contact their customer service again once the bill statement is received.

I just complained on MAXIS at MCMC and CFM also. Called MCMC up, they mentioned that group reporting is not available online, for now encourage all individuals to report on MCMC portal.

has anyone check their CFM complaint update?
Complaint made last Friday (16/10/2015) and until now still pending and wait for the Maxis to acknowledge.



Usually it will take how long for Maxis to acknowledge and responds to the complaint?
Thanks

just checked mine at MCMC, status is now under "Investigation". Filed on the same day as you.

Kindly update once your problem resolved so we have better grasp of the timeframe they are taking to solve the issue.
Thank you

Hi guys, this lady called Miza called me from Maxis Customer Service Team in charge of MCMC complaints, she said that I can port out my number on Thursday. I insisted that I am not going to pay for the pro-rated charges up to the port out date because I have been trying to port out since the 1st of October, but she keeps saying that I still enjoyed Maxis service and must pay. For like 10 times I tried saying that I was forced to use the service because of your port out system problem, which u must be responsible for. But she keeps repeating that u still enjoyed maxis service, so must pay for pro-rated charges until port out is successful.

maxis is full of shit. dont want to absorb the charges for their system problem. just keep apologizing only, but money must still come from us

This post has been edited by thiri56: Oct 20 2015, 11:13 AM

Received the same call and asked to resubmit MNP on Thursday.
Shall wait and get it to approve first then only deal with the charges.
Just hope that this time can actually port out successfully.

just got an sms on port out acknowledgement but not successful yet.

hope can go through and not another false alarm by maxis...

yesterday 4.30 got message notify about progress to mnp to digi waiting for maxis to give green light.

today got message rejected bcos non fulfillment of contract obligation.wtf maxis?
im using prepaid tho.

Hi bobkadir,

Have you responded to the SMS with capital letters to agree to port out? If not, then your request will be rejected.

Thank you

wah maxis is alive again....hahaha....you are very selective of which question to reply uh...lousy customer service!!! be honest n tell bobkadir that your MNP system is screwed..only an MCMC complaint will move things

so far only got two message from digi.notification of in progress and the one rejected.

nothing that i can reply to.care to explain?

only got those 2 messages.none from maxis.

This post has been edited by bobkadir: Oct 20 2015, 04:29 PM

Hi bobkadir,

Please PM us your details as below for further checking.

Full name:
NRIC:
Maxis No:

Thank you

i have 2 hotlink prepaid number want move to digi 65 unlimited call plan is valid until 31/10/2015,

but fails (non fulfillment of contract) prepaid also have contract?

no point if your port out MNP system restore back after 31/10/15

please check for me about status.

Hi wcfong,

Please PM us your details as below for further checking

Full name:
NRIC:
Hotlink No:

Thank you

helo maxis,u tot all of us here are blind? u skip all of us then u come in giv shit answer...

who ever faced problem with maxis mnp dont waste ur time listening the shit maxis reply....faster log ur complain to cfm and mcmc,Maxis will only drag ur time ask u wait forever and wont giv u and answer or reason...

Anyone considered to sue Maxis to consumer tribunal for fee waiver?

PMed, but no reply........

Pls be informed that we have responded to your PM. TQ

Can you please update us how is the status of the MNP system? Running okay already?
Or you are going to delay the restoration AGAIN?
I'm expecting to get the porting done tomorrow and get my damn iPhone which was supposed to be on my hand last Friday.
Thank you.

is there anyone managed to port out today as per what Maxis had promised earlier?
Thanks

just an update...MNP still in progress...

I see. I've received the SMS from DIGI claiming the MNP application has been submitted last night and until now still no feedback.
Also no message from MAXIS to ask if want to Port out or not yet.
So I guess the promise has been bounced again.

Okay I've just confirmed the MNP issue with MAXIS customer service that THEY STILL HAVEN'T RESOLVE THE MNP SYSTEM YET.



This is just so MAXIS.

Just update CFM and request CFM to take further action against Maxis for repeating using delay tactics to fool us consumers.

This post has been edited by arbelnox: Oct 22 2015, 04:42 PM

just called... Maxis still having problem releasing the number. Gonna update the complaint again if they can't sort it out later today.

i just emailed. Hope Maxis respond
Been trying to port out since 22102015


Attached thumbnail(s)

Hi guys, my port out successfully went through today around 10pm. Happy DIGI customer here!! Now must complain to MCMC again to fight for Maxis Bill waiver

still have yet to completely port out. now both telco lines are somehow active so effectively i'm being charged by both side. MCMC complaint updated and back to not resolved.

-PMed-

I have been submitting request through digi to my maxis since last Friday.

And every single damn time, Digi says porting out is unsuccessful because Maxis says i am still contracted to them.

I called Maxis countless times and told them that i have paid all the penalties and they acknowledged that i am NOT in any of their contracts.

As usual, they continue claiming that their porting out system is not working and still in the process of fixing it.

I personally believe this is tactic for Maxis to stop its customers from leaving them LEGITIMATELY.

This is rubbish.

Hi adrianteo,

At this juncture, we would like to suggest you to submit your port out request again.

Thank you

good morning,just back to Malaysia yesterday evening. Here to update my case.
Already successfully ported out on 22/10/2015 evening around 2 hours later after I updated my complaint lodge on CFM requesting CFM to take further action against MAXIS. Then the very next day when I was boarding the plane to overseas, MAXIS sincerely called me to confirm the port out and URGENTLY said that they will update their case with the CFM by stating the case is solved.

So, to those who still have issues with MNP, please keep update your complain lodge with CFM.

This post has been edited by arbelnox: Oct 27 2015, 10:41 AM

At long last MNP complete earlier today. Definitely the most problematic MNP process that I've ever gone through.

Like arbelnox suggested, if still not resolved better update the complaints otherwise Maxis gonna keep dragging their feet.

Interesting, I thought it was just me until I saw this thread.

Here is my case:

First MNP request - ended without even receiving confirmation SMS from Maxis

Second request after 12days - received confirmation from Maxis, replied YES, another Maxis SMS came in after 9hrs telling that they did not receive my confirmation, port out request failed. Great, I have to visit shop again to request for MNP.



Lodged a case with Maxis . Hope this is not some dirty moves trying to lock customer down with them. I wonder if we will be compensated with the loss of missing the promo deadline from other telcos.

Anyone having problems porting out from Maxis? Will be changing telco soon

Anyone manage to port out recently ? Seems not updated for some time d

Would like to ask usually how long one will receive the sms from maxis asking u to confirm the port out after submit ?

Hi,

You should receive the SMS within 24 hours after your request. Do PM us your details if it has been more that that.

Thank you.