Hi,

Been trying to port out from maxis to celcom for the past one week. Every request made by celcom was rejected with the reason given that I am still tied to the maxis contract. Called maxis and was told there is confirmed no more pending contract with maxis.

Submitted my request again to celcom multiple times and each time it gets rejected. And the customer service at maxis isn't of any help at all. Asking me to call celcom for another request, which I did and the same problem arise.

Would appreciate if someone can solve this problem of porting out from maxis. If there is a problem with maxis system for porting in, can't they just inform the celcom side? Why must the user be the one given the run around and being the middle man in solving the problem for them?

My maxis account : 1293268023

Any help is appreciated.

Hi,
A time frame would be appreciated in regards to the rectification with he porting system.
Thanks

Hi. It's almost the end of the month now. Still no news regarding your rectification in the porting out issue. Don't you all follow-up with regards to the initial complain? The customer needs to check for themselves regarding the status of your porting out issue?

Would appreciate if there is a reply and a plausible time frame. Not a tentative end of the month reply. It is unfair to keep customers with maxis if we have already decided to port out to other telcos

A prompt reply to this matter is of utmost importance

Tq