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 Taobao Global Direct Shipping - experiences?, The good and the bad

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evilhomura89
post Jul 4 2016, 05:02 PM

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QUOTE(Ooi @ Jul 4 2016, 01:43 AM)
Hi Guys,  sweat.gif  cry.gif  rclxub.gif

Can help.. Buta chinese here:

thanks !
*
See my replies below:

1) 淘宝直送 Taobao Global Direct Shipping5日达 ¥32.00 (中国大陆段运费:¥0.00 海外段运费:¥32.00;附加费及限重体积信息)

a) This option means I can buy a few items from different seller. And then they will pack for me and send is it? Just pay 1 time RMb 32? (as long total weight below 60kg and 130cm)?
or is it actually
each item/each seller + rmb 32

Firstly there are several shipping option, but there's only two officially from taobao -
1. TGDS (直运 aka 淘宝直送)- which is the one you saw as mentioned above, most hassle free method, click pay and wait for item to be delivered.
2. Consolidate 集运 - good if you are doing multiple separate orders. You'll need to navigate through Taobao website to check if your item has arrive warehouse, then click "Consolidate" and pay for shipping depending on the total weight of your item. This service for Malaysian route is offered by 4 taobao appointed agent - 4PX, PRouter, 中通秀驿 and 递壹时. Their rates differ so do their customer service. Their local delivery partner differs as well. Personally I go for PRouter due to their cheaper rate and never had problems with them.

This 32RMB only applies to your current TGDS checkout. Anything that you have added into the cart before this are all under this order.
If you place another separate order, it is considered as a separate shipment.
It is not fixed to 32RMB, the more stuff you have, the higher the price goes.
32RMB is the minimum that you'll have to pay for TGDS. We are not sure about how the system calculate the cost, but if you read a few pages back, some members had shipped heavy stuff for lower price using TGDS.
Personally I kinda suspected the more you buy per order, the cheaper it is (in terms of shipping cost per item).


b) What happen if above 60kg and 130cm?
For TGDS, the limit is 15kg per order, and the box size shouldn't exceed 80cm at any side and shouldn't exceed 120cm L,W and H combined.
Again, if you use their official forwarder, different company different limits.
More info here
- https://world.taobao.com/helper/knowledge.htm?kid=6551700

c) actually the rmb 32 is using what service company?
TGDS for Malaysia is handled by 中通秀驿, their partner in Malaysia is Skynet. 中通秀驿 themselves also offer 集运

2) If want buy things that is fragile.like vase.teapot.. is it ok to use global direct shipping?
It doesn't really matter which shipping method you use as their job is just to consolidate and ship them here. Your main concern here is how the seller pack your fragile stuff. But most of them rely on courier service to deliver their goods across China, so no doubt on their packing skills.
It's how the airport staff/courier staff handles your package that I'm more worried of and these are usually beyond our control.


3) If I want to buy sensitive how ah? Any idea? how much extra charges?
Sensitive item usually have extra charges, different forwarder different charges.
Some you might not be able to buy thru official shipping method even though it is not illegal to import them.
In such cases, you'll have to rely on 3rd party agent such as ezbuy, sgshop, yeslogistics etc to help you.


4) I am trying to find "subang jaya" in address section. cannot find.. Only petaling jaya...correct moh?
Yup, that's right. As long as you type your full address and it's in the correct region with correct postcode, it shouldn't be a problem.

5) I read here there.. I should install Aliwangwang? to talk to taobao admin? Any other important app i should install?
I don't know if they'll be able to communicate with you in English effectively but you can install the taobao app, and the wangxin app. Useful if you need to contact your seller, your forwarder etc.

This post has been edited by evilhomura89: Jul 4 2016, 05:04 PM
kingkingyyk
post Jul 4 2016, 10:03 PM

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Placed consolidation order on 24 June (Friday) and the shipping status had been stuck since 25 June (Saturday) telling about the ETA bolehland arrival on Sunday. After that, surprise doorstep arrival on Monday morning.

Using DEX-ABX though, like last time. This is the fastest I ever experienced. sweat.gif

This post has been edited by kingkingyyk: Jul 4 2016, 10:04 PM
lyc1982
post Jul 4 2016, 10:36 PM

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QUOTE(evilhomura89 @ Jul 4 2016, 05:02 PM)
See my replies below:

1) 淘宝直送 Taobao Global Direct Shipping5日达 ¥32.00 (中国大陆段运费:¥0.00 海外段运费:¥32.00;附加费及限重体积信息)

a) This option means I can buy a few items from different seller. And then they will pack for me and send is it? Just pay 1 time RMb 32? (as long total weight below 60kg and 130cm)?
or is it actually
each item/each seller + rmb 32

Firstly there are several shipping option, but there's only two officially from taobao -
1. TGDS (直运 aka 淘宝直送)- which is the one you saw as mentioned above, most hassle free method, click pay and wait for item to be delivered.
2. Consolidate 集运 - good if you are doing multiple separate orders. You'll need to navigate through Taobao website to check if your item has arrive warehouse, then click "Consolidate" and pay for shipping depending on the total weight of your item. This service for Malaysian route is offered by 4 taobao appointed agent - 4PX, PRouter, 中通秀驿 and 递壹时. Their rates differ so do their customer service. Their local delivery partner differs as well. Personally I go for PRouter due to their cheaper rate and never had problems with them.

This 32RMB only applies to your current TGDS checkout. Anything that you have added into the cart before this are all under this order.
If you place another separate order, it is considered as a separate shipment.
It is not fixed to 32RMB, the more stuff you have, the higher the price goes.
32RMB is the minimum that you'll have to pay for TGDS. We are not sure about how the system calculate the cost, but if you read a few pages back, some members had shipped heavy stuff for lower price using TGDS.
Personally I kinda suspected the more you buy per order, the cheaper it is (in terms of shipping cost per item).


b) What happen if above 60kg and 130cm?
For TGDS, the limit is 15kg per order, and the box size shouldn't exceed 80cm at any side and shouldn't exceed 120cm L,W and H combined.
Again, if you use their official forwarder, different company different limits.
More info here
- https://world.taobao.com/helper/knowledge.htm?kid=6551700

c) actually the rmb 32 is using what service company?
TGDS for Malaysia is handled by 中通秀驿, their partner in Malaysia is Skynet. 中通秀驿 themselves also offer 集运

2) If want buy things that is fragile.like vase.teapot.. is it ok to use global direct shipping?
It doesn't really matter which shipping method you use as their job is just to consolidate and ship them here. Your main concern here is how the seller pack your fragile stuff. But most of them rely on courier service to deliver their goods across China, so no doubt on their packing skills.
It's how the airport staff/courier staff handles your package that I'm more worried of and these are usually beyond our control.


3) If I want to buy sensitive how ah? Any idea? how much extra charges?
Sensitive item usually have extra charges, different forwarder different charges.
Some you might not be able to buy thru official shipping method even though it is not illegal to import them.
In such cases, you'll have to rely on 3rd party agent such as ezbuy, sgshop, yeslogistics etc to help you.


4) I am trying to find "subang jaya" in address section. cannot find.. Only petaling jaya...correct moh?
Yup, that's right. As long as you type your full address and it's in the correct region with correct postcode, it shouldn't be a problem.

5) I read here there.. I should install Aliwangwang? to talk to taobao admin? Any other important app i should install?
I don't know if they'll be able to communicate with you in English effectively but you can install the taobao app, and the wangxin app. Useful if you need to contact your seller, your forwarder etc.
*
good explanations there...

For this i still have some query ----->For TGDS, the limit is 15kg per order, and the box size shouldn't exceed 80cm at any side and shouldn't exceed 120cm L,W and H combined.
I can understand 15kg per order limitation...what about the box size let say for 2 same items with each having 40x40x40cm ? Can I still ship these 2 same items (total 2 boxes weight < 15kg) under the same TGDS order with only RMB32 (this is what i observed by trying to combine 2 items together under 1 order, and it is still showing RMB32 only) shipping fee ?

This post has been edited by lyc1982: Jul 4 2016, 10:44 PM
ah_suknat
post Jul 5 2016, 04:29 AM

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QUOTE(KuzumiTaiga @ Jun 29 2016, 04:19 PM)
Explain to me a few things yeah
*
Bro, want to ask about shipping to EM

-How much is shipping cost to EM?
-how about heavy goods or bulk purchase?
- does the price makes a lot of difference buying yourself compare to asking taobao agent to buy?

evilhomura89
post Jul 5 2016, 10:03 AM

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QUOTE(lyc1982 @ Jul 4 2016, 10:36 PM)
good explanations there...

For this i still have some query ----->For TGDS, the limit is 15kg per order, and the box size shouldn't exceed 80cm at any side and shouldn't exceed 120cm L,W and H combined.
I can understand 15kg per order limitation...what about the box size let say for 2 same items with each having 40x40x40cm ? Can I still ship these 2 same items (total 2 boxes weight < 15kg) under the same TGDS order with only RMB32 (this is what i observed by trying to combine 2 items together under 1 order, and it is still showing RMB32 only) shipping fee ?
*
Well usually the system won't be able to detect box size and the weight, so I suppose luck does play a part here. We have no idea how the amount is calculated, maybe it based on an estimated weight provided by the seller. Whatever amount that was shown to you for TGDS during checkout is what you'll have to pay. After that, it shouldn't be your problem anymore whether if it's overweight or oversized. That's why TGDS are not always available for bulky items, sensitive items etc. They can't risk having oversized/overweight/sensitive shipment without incurring extra charges. Even if it's available, it would cost a bomb and you're better off using the official forwarder which goes by the actual weight and size.

lyc1982
post Jul 5 2016, 10:23 AM

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QUOTE(evilhomura89 @ Jul 5 2016, 10:03 AM)
Well usually the system won't be able to detect box size and the weight, so I suppose luck does play a part here. We have no idea how the amount is calculated, maybe it based on an estimated weight provided by the seller. Whatever amount that was shown to you for TGDS during checkout is what you'll have to pay. After that, it shouldn't be your problem anymore whether if it's overweight or oversized. That's why TGDS are not always available for bulky items, sensitive items etc. They can't risk having oversized/overweight/sensitive shipment without incurring extra charges. Even if it's available, it would cost a bomb and you're better off using the official forwarder which goes by the actual weight and size.
*
thanks for the reply...
guess i have to try my luck then, i wanna buy 2 sets of UCS Bat Tumbler under same TGDS order...lol

p/s: yes...i used TGDS before for my first UCS Bat Tumbler without any issue

This post has been edited by lyc1982: Jul 5 2016, 10:49 AM
alucard89
post Jul 5 2016, 11:14 AM

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QUOTE(lyc1982 @ Jul 5 2016, 10:23 AM)
thanks for the reply...
guess i have to try my luck then, i wanna buy 2 sets of UCS Bat Tumbler under same TGDS order...lol

p/s: yes...i used TGDS before for my first UCS Bat Tumbler without any issue
*
Btw, try checkout your items using taobao mobile app
Might get lower item price and shipping fees
lyc1982
post Jul 5 2016, 11:19 AM

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QUOTE(alucard89 @ Jul 5 2016, 11:14 AM)
Btw, try checkout your items using taobao mobile app
Might get lower item price and shipping fees
*
really...?
haha...gonna try
nickchk89
post Jul 5 2016, 01:27 PM

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does anyone try to buy a electronic device like digital camera from taobao before ?
Got any other charge besides shipping ?
evilhomura89
post Jul 6 2016, 08:33 PM

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QUOTE(nickchk89 @ Jul 5 2016, 01:27 PM)
does anyone try to buy a electronic device like digital camera from taobao before ?
Got any other charge besides shipping ?
*
They might classify them under sensitive items which means additional charges
And they (Taobao) might not even allow them to be shipped internationally through their official export channel
Ooi
post Jul 9 2016, 01:35 AM

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Thanks for the reply and explanation rclxms.gif

1) So I can order from a few sellers but as long as it in 1 cart for the TGDS (直运 aka 淘宝直送)

2) Branded bag consider sensitive shipment right? better use external 3rd agent to bring in?

3) wangxin app is like whatsapp/chat is it?




QUOTE(evilhomura89 @ Jul 4 2016, 05:02 PM)
See my replies below:

1) 淘宝直送 Taobao Global Direct Shipping5日达 ¥32.00 (中国大陆段运费:¥0.00 海外段运费:¥32.00;附加费及限重体积信息)

a) This option means I can buy a few items from different seller. And then they will pack for me and send is it? Just pay 1 time RMb 32? (as long total weight below 60kg and 130cm)?
or is it actually
each item/each seller + rmb 32

Firstly there are several shipping option, but there's only two officially from taobao -
1. TGDS (直运 aka 淘宝直送)- which is the one you saw as mentioned above, most hassle free method, click pay and wait for item to be delivered.
2. Consolidate 集运 - good if you are doing multiple separate orders. You'll need to navigate through Taobao website to check if your item has arrive warehouse, then click "Consolidate" and pay for shipping depending on the total weight of your item. This service for Malaysian route is offered by 4 taobao appointed agent - 4PX, PRouter, 中通秀驿 and 递壹时. Their rates differ so do their customer service. Their local delivery partner differs as well. Personally I go for PRouter due to their cheaper rate and never had problems with them.

This 32RMB only applies to your current TGDS checkout. Anything that you have added into the cart before this are all under this order.
If you place another separate order, it is considered as a separate shipment.
It is not fixed to 32RMB, the more stuff you have, the higher the price goes.
32RMB is the minimum that you'll have to pay for TGDS. We are not sure about how the system calculate the cost, but if you read a few pages back, some members had shipped heavy stuff for lower price using TGDS.
Personally I kinda suspected the more you buy per order, the cheaper it is (in terms of shipping cost per item).


b) What happen if above 60kg and 130cm?
For TGDS, the limit is 15kg per order, and the box size shouldn't exceed 80cm at any side and shouldn't exceed 120cm L,W and H combined.
Again, if you use their official forwarder, different company different limits.
More info here
- https://world.taobao.com/helper/knowledge.htm?kid=6551700

c) actually the rmb 32 is using what service company?
TGDS for Malaysia is handled by 中通秀驿, their partner in Malaysia is Skynet. 中通秀驿 themselves also offer 集运

2) If want buy things that is fragile.like vase.teapot.. is it ok to use global direct shipping?
It doesn't really matter which shipping method you use as their job is just to consolidate and ship them here. Your main concern here is how the seller pack your fragile stuff. But most of them rely on courier service to deliver their goods across China, so no doubt on their packing skills.
It's how the airport staff/courier staff handles your package that I'm more worried of and these are usually beyond our control.


3) If I want to buy sensitive how ah? Any idea? how much extra charges?
Sensitive item usually have extra charges, different forwarder different charges.
Some you might not be able to buy thru official shipping method even though it is not illegal to import them.
In such cases, you'll have to rely on 3rd party agent such as ezbuy, sgshop, yeslogistics etc to help you.


4) I am trying to find "subang jaya" in address section. cannot find.. Only petaling jaya...correct moh?
Yup, that's right. As long as you type your full address and it's in the correct region with correct postcode, it shouldn't be a problem.

5) I read here there.. I should install Aliwangwang? to talk to taobao admin? Any other important app i should install?
I don't know if they'll be able to communicate with you in English effectively but you can install the taobao app, and the wangxin app. Useful if you need to contact your seller, your forwarder etc.
*
evilhomura89
post Jul 10 2016, 10:26 PM

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QUOTE(Ooi @ Jul 9 2016, 01:35 AM)
Thanks for the reply and explanation  rclxms.gif
1) So I can order from a few sellers but as long as it in 1 cart for the TGDS (直运 aka 淘宝直送)- yes correct, 1 checkout = 1 shipment. Not sure if they will break into several shipment but usually it will come as one.

2) Branded bag consider sensitive shipment right? better use external 3rd agent to bring in? - not sure about branded bags, you can checkout and see if TGDS is available. If not chances are you'll have to rely on 3rd party.

3) wangxin app is like whatsapp/chat is it? - yup, it's just a chatapp. if not mistaken the taobao app has a messaging function built in as well
*

KuzumiTaiga
post Jul 11 2016, 12:30 PM

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My stuff has been with Prouter for more than 8 days already shakehead.gif I thought delay because it's in Malaysia and it was Raya last week, this weekend only got an update it's in Hong Kong. shocking.gif shocking.gif

How do I claim late delivery compensation?

Attached Image
kucingfight
post Jul 12 2016, 03:41 PM

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Did my first order with TGDS, and just received it today. surprisingly it was fast and without issue
(considering Raya holidays, total working days involved 6working days)

thumbs up
shiningace
post Jul 12 2016, 04:19 PM

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If I'm buying 1 small object like a key chain, which option should I choose to post to malaysia?
lyc1982
post Jul 12 2016, 10:39 PM

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QUOTE(shiningace @ Jul 12 2016, 04:19 PM)
If I'm buying 1 small object like a key chain, which option should I choose to post to malaysia?
*
definitely consolidated option
shiningace
post Jul 13 2016, 09:05 AM

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Okay. Thanks
evilhomura89
post Jul 13 2016, 09:18 AM

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QUOTE(KuzumiTaiga @ Jul 11 2016, 12:30 PM)
My stuff has been with Prouter for more than 8 days already  shakehead.gif  I thought delay because it's in Malaysia and it was Raya last week, this weekend only got an update it's in Hong Kong.  shocking.gif  shocking.gif

How do I claim late delivery compensation?

Attached Image
*
You'll have to contact Prouter customer service via the wangxin app (can be accessed via browser too for web version)
Just click on the blue character icon

Anyway, late delivery only applies if it's more than 5 working days late so you might have take into consideration of Raya holidays and so on

QUOTE(shiningace @ Jul 12 2016, 04:19 PM)
If I'm buying 1 small object like a key chain, which option should I choose to post to malaysia?
*
And make sure u buy up to 0.99kg to save on shipping biggrin.gif
ycs
post Jul 13 2016, 10:02 AM

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another free agent fees promo; becoming shopaholic now moneyflies.gifmoneyflies.gif

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justinPOL
post Jul 14 2016, 09:25 AM

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Need Help...1st time use TGDS .
all items purchased on the same shop/seller

Attached Image
current status.

Attached Image
do i need to click confirmation ?


tq

This post has been edited by justinPOL: Jul 14 2016, 09:28 AM

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