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 Taobao Global Direct Shipping - experiences?, The good and the bad

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NightFelix
post Jun 24 2016, 10:11 AM

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I use 4Px, local here their partner are Airpax.
Edwardlew
post Jun 24 2016, 02:33 PM

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who is the local partner for 中通秀驿?
evilhomura89
post Jun 26 2016, 10:48 PM

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QUOTE(alucard89 @ Jun 23 2016, 11:48 PM)
ABX kuantan service is ok so far
It's the delivery guy that sometimes have a time hard time finding my address
They must've recently changed to a different guy this time around
My item already 2 days in delivery and latest status is 'UPDATE STATUS - NOT ENOUGH TIME' for 2 days straight
Tomorrow I'm just gonna call for a pickup

With prouter, how long do you usually get your items? A week after order was made?

Also, just tried purchasing some stuff using yes logistics. Will provide some feedback later, their fb hotline has been quite responsive so far
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ABX is hopeless la haha
With prouter, it's usually within 5-6 days after I pay for consolidation

QUOTE(Edwardlew @ Jun 24 2016, 02:33 PM)
who is the local partner for 中通秀驿?
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Skynet if not mistaken
If you opt for TGDS, it's also processed by 中通秀驿
szejz123
post Jun 28 2016, 02:26 AM

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My record time for Prouter is 40 hrs (less than 2 days) , i was SURPRISED. btw, i got both airpak and abx for my prouter consignment.
morsecode
post Jun 28 2016, 09:07 AM

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QUOTE(myching @ Sep 10 2015, 08:59 AM)
Anyone tried the Taobao Global Direct Shipping service here - what was your experience like?

My items are currently stuck in the warehouse and I don't know why!  icon_question.gif

Some links:
http://www.lowyat.net/2015/73709/taobao-pu...ng-experiences/
https://youtu.be/wAdSUkndEjc?list=PLWR_zQYf...S9yc7_YmCbka243 (this guy got his item like 6 days post reaching the warehouse)

UPDATE
The official Taobao SEA FB page recommended I use the Online chat - http://goo.gl/hylXVC, spoke to someone (me in English and the Taobao rep in Chinese - lol)

UPDATE #2
Placed order on the 23rd of Aug - received in MY 21st of Sept. Wasn't able to track the progress online - the last was
» Click to show Spoiler - click again to hide... «


UPDATE #3
Placed a new order on the 26th Oct 8am - according to the latest updates, it's already on the way to M'sia as of 27th Oct 10am...  brows.gif
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very bad experience with taobao direct shipping. well, i will not use it anymore. shakehead.gif
alucard89
post Jun 28 2016, 09:20 AM

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QUOTE(szejz123 @ Jun 28 2016, 02:26 AM)
My record time for Prouter is 40 hrs (less than 2 days) , i was SURPRISED. btw, i got both airpak and abx for my prouter consignment.
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40 hours - Directly from china warehouse -> flight to msia -> customs clearance -> airpak delivery to home address
Less than 2 days ar? Might wanna try it out after this
NightFelix
post Jun 28 2016, 09:23 AM

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QUOTE(morsecode @ Jun 28 2016, 09:07 AM)
very bad experience with taobao direct shipping. well, i will not use it anymore.  shakehead.gif
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As long you can read and write in Chinese, there won't be any problem buying from Taobao Global or Taobao China. I using it since they first day announced global shipping, but that time only available in Taobao China where the Taobao Global website/apps doesn't exists. It may take sometime for time to making the handling the order or logistic into better in the future. Oh well, you should know those Chinese people in China are sucks at English.

This post has been edited by NightFelix: Jun 28 2016, 09:24 AM
KuzumiTaiga
post Jun 28 2016, 03:16 PM

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Question - who here uses TGDS for Sabah/Sarawak?

Need to ship some clothes from Taobao to Kota Kinabalu.
KuzumiTaiga
post Jun 28 2016, 03:20 PM

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Also, I don't understand why this isn't included in this thread yet or maybe I just missed it, TS please pin on first post

Taobao Malaysia hotline (for Taobao Global Direct Shipping and other matters) - 1800-807-178

Have English service. The people are from China and have a hard time speaking English, but they're very friendly and will try their best to assist. You can feel that there is a different type of attitude typically found in Malaysian call centres.

Best to have a friend who speaks Chinese to standby with you also.

Call centre hours: 9AM-6PM. Not sure if Sunday is open or not.
szejz123
post Jun 28 2016, 09:41 PM

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QUOTE(alucard89 @ Jun 28 2016, 09:20 AM)
40 hours - Directly from china warehouse -> flight to msia -> customs clearance -> airpak delivery to home address
Less than 2 days ar? Might wanna try it out after this
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but usually 3-4 days la, 2 days is very rare. oh and btw, a tip is that make sure each parcel value doesn't exceed 700 rmb since they insure the parcel up to 700 rmb. This is because items in parcels/parcels do go missing. from my previous experience, prouter reimbursed me the cost of the goods. innocent.gif

This post has been edited by szejz123: Jun 28 2016, 09:41 PM
bsa12
post Jun 29 2016, 02:28 PM

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QUOTE(Edwardlew @ Jun 24 2016, 02:33 PM)
who is the local partner for 中通秀驿?
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skynet
SUSTXSim
post Jun 29 2016, 11:47 PM

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Hi. Don't buy anything from there.

Delivery is slow.

Have to wait after 2 weeks to deliver the goods.

My brother is like want to buy cheap, cheapskate.

Buy everything from there. Taobao delivery people are very lazy.

Last time, my brother bought me Micro USB cable from there, I have to wait for more than 2 weeks to get my things that I wanted.

Last 2 weeks ago. Placed order as a mouse. Until now still no message.

Sometimes my brother have to collect, self collection from the nearest office.

Make me waiting for a long until I'm going to be mad.
SUSTXSim
post Jun 29 2016, 11:48 PM

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QUOTE(KuzumiTaiga @ Jun 28 2016, 03:20 PM)
Also, I don't understand why this isn't included in this thread yet or maybe I just missed it, TS please pin on first post

Taobao Malaysia hotline (for Taobao Global Direct Shipping and other matters) - 1800-807-178

Have English service. The people are from China and have a hard time speaking English, but they're very friendly and will try their best to assist. You can feel that there is a different type of attitude typically found in Malaysian call centres.

Best to have a friend who speaks Chinese to standby with you also.

Call centre hours: 9AM-6PM. Not sure if Sunday is open or not.
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Do they have email?
KuzumiTaiga
post Jun 29 2016, 11:55 PM

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QUOTE(TXSim @ Jun 29 2016, 11:48 PM)
Do they have email?
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I am not sure, I only got an automatically generated email, can't write to that one. Best to call bro.
SUSTXSim
post Jun 30 2016, 12:03 AM

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QUOTE(KuzumiTaiga @ Jun 29 2016, 11:55 PM)
I am not sure, I only got an automatically generated email, can't write to that one. Best to call bro.
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I don't want to call, I don't want to show my temper.

I don't want shout and scold them.

Service is bad, delivery have to wait for 2 weeks or 3 weeks.
KuzumiTaiga
post Jun 30 2016, 12:19 AM

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QUOTE(TXSim @ Jun 30 2016, 12:03 AM)
I don't want to call, I don't want to show my temper.

I don't want shout and scold them.

Service is bad, delivery have to wait for 2 weeks or 3 weeks.
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Explain to me a few things yeah, so I can weigh in, I buy a lot of clothes and furniture from taobao. Quote my post and fill in your answer below my questions.


1) How many items you buy in this batch?

2) How many sellers in this batch?

3) Why do you think 2~3 weeks? Who said?

4) Your own account or you use agent? This is important because agents are here on LowYat for a reason, their work is very hard and a lot of stress, because they take the stress from you and give you peace of mind when shopping from Taobao.

5) What shipping service you use?

If it is like your previous post, only mouse, micro USB cable, etc. Next time just buy from shop or people at Garage Sales, pricing not that different. People usually buy electronics from Taobao if nobody here sell. Pricing on Lazada is about the same and it is generally faster.
SUSTXSim
post Jun 30 2016, 12:42 AM

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QUOTE(KuzumiTaiga @ Jun 30 2016, 12:19 AM)
Explain to me a few things yeah, so I can weigh in, I buy a lot of clothes and furniture from taobao. Quote my post and fill in your answer below my questions.
1) How many items you buy in this batch?

2) How many sellers in this batch?

3) Why do you think 2~3 weeks? Who said?

4) Your own account or you use agent? This is important because agents are here on LowYat for a reason, their work is very hard and a lot of stress, because they take the stress from you and give you peace of mind when shopping from Taobao.

5) What shipping service you use?

If it is like your previous post, only mouse, micro USB cable, etc. Next time just buy from shop or people at Garage Sales, pricing not that different. People usually buy electronics from Taobao if nobody here sell. Pricing on Lazada is about the same and it is generally faster.
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1. Many items that your brother bought
2. The parcel record shows that still on the way.
3. My brother use, I didn't use.
4. Maybe PosLaju or Skynet
KuzumiTaiga
post Jun 30 2016, 12:50 AM

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QUOTE(TXSim @ Jun 30 2016, 12:42 AM)
1. Many items that your brother bought
2. The parcel record shows that still on the way.
3. My brother use, I didn't use.
4. Maybe PosLaju or Skynet
*
Next time just buy yourself.. cost of living all increase like mad, it is understandable to be a cheapskate.

95% of all Taobao purchases from China by air mail will reach within 14 days after order + payment is made nowadays. I can't help you out if you are unable to provide with extra details... You're not even sure if your brother using agent.. or direct shipping.. or consolidate shipping...

Skynet + Poslaju is used for agent and direct shipping.

Impossible for Skynet + Poslaju to take more than 2 days (semenanjung) to deliver to your house after clear from kastam. Especially little items like your cable (no sensitive item).


SUSTXSim
post Jun 30 2016, 07:59 AM

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QUOTE(KuzumiTaiga @ Jun 30 2016, 12:50 AM)
Next time just buy yourself.. cost of living all increase like mad, it is understandable to be a cheapskate.

95% of all Taobao purchases from China by air mail will reach within 14 days after order + payment is made nowadays. I can't help you out if you are unable to provide with extra details... You're not even sure if your brother using agent.. or direct shipping.. or consolidate shipping...

Skynet + Poslaju is used for agent and direct shipping.

Impossible for Skynet + Poslaju to take more than 2 days (semenanjung) to deliver to your house after clear from kastam. Especially little items like your cable (no sensitive item).
*
OK. My brother bought and which option he chose. I don't know.
NightFelix
post Jun 30 2016, 12:38 PM

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My fastest record: (
1. Choose buyer from ShenZhen, buy morning 9am, noon 12pm send out on Monday.
2. Arrived 4px Warehouse, check in. Tuesday.
3. Verified and ready to pack and send out from China, Tuesday Night.
4. Sending out in transit. - Thursday
5. Arriving border - Friday
6. Checking in Malaysia and awaiting for delivery - Saturday
7. No working on Sunday
8. Monday morning 11am got my stuff.


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