my parcel supposed to arrived yesterday but skynet messed up. they misrouted my parcel to temerloh while im at kota kinabalu. so huge differences this both places. now still stuck at their temerloh hub. what should i do?

just for clarification...

if i opt for TGDS...weight limit is 15kg and dimension limit is 120 or 130 cm correct ?
if i ordered 2 items (A and B) from different sellers, the weight/dimension limit applies on single item or the total items (e.g: A weight + B weight < 15kg; A dimension + B dimension < 120 or 130 cm) to be shipped ?

appreciate the advice...thanks

Have the same question too here
Anyone can clarify this?

2 days promo at ezybuy

agent fee actually not that much..
it's the shipping fee / weight that is killing me

Did you try using 3rd party agent such as ezbuy or sgshop?

BTW, i noticed some of the items on taobao doesn't offer official consolidate but after talking to the customer service rep for PRouter, they say they are still able to forward the shipment unofficially. Just need to inform them to arrange for you.
Most importantly, they are still cheaper than ezbuy or SGshop

This post has been edited by evilhomura89: Jun 22 2016, 01:30 PM

Thanks for the tip
If they agreed to forward your parcel unofficially
Then how would you be able to track your items on taobao?

you need to get the tracking info from taobao seller...and start tracking from there

nobody kind enough to shed lights on this...?

Ok, then how do you arrange with warehouse Dex/Prouter once your item arrived?
Do you need to contact them thru online chat or something?

i never tried this before...but i think online chat can assist you on that matter

yup, contact them thru online chat before proceeding
check with them to make sure that they are OK with forwarding the parcel
there should be a 7 characters* unique code (用户识别码) assigned to your taobao ID which they include in your china local shipping address as reference

For example, PRouter's address is
广东省深圳市宝安区沙井街道大王山工业一路二号信隆大厦5楼南 收件人为您的旺旺名 电话0755-27564249 邮编：518101

meanwhile, found another forwarder which is cheaper than ezbuy or sgshop and cheaper than prouter (cheapest official consolidator/forwarder) - http://www.yeslogistics.com.my/
20 yuan per kilo and free warehouse storage

This post has been edited by evilhomura89: Jun 22 2016, 06:55 PM

Ok, from what I've gathered

1) Contact seller if they can forward to china local shipping address warehouse (Prouter/Dex)
2) Also contact prouter by chat and ask if they can forward that item. I have to also post the item taobao/tmall link to them right so they can check the item?
2) Once seller agreed, they'll ship. On taobao, the 7 characters unique code would be listed in my purchase list which I would later provide to prouter by chat.
4) Item delivered to prouter warehouse and shows up under consolidate option

Can I have some proper phrase/correct questions to ask since I mostly do google translate

Btw, what kind of items have you bought so far with this method, any sensitive items like powerbank?

Thanks for another alternative forwarder, ratings/feedback seems to be favorable for yeslogistics
Have you tried it yourself?

(1) and (2): Technically, seller will not have any problem forwarding it to the warehouse, it's more of the warehouse knowing what to do upon receiving the parcel on your behalf and whether will they forward it to your Malaysian home address.
Yes, you'll need your forwarder's permission and agreement to provide you their service. And you'll need to send your forwarder (Prouter/Dex) the link of the item for them to check if it's okay or to check for any special shipping requirement.
Different forwarder might have different ways of working things out, eg, different warehouse address, the format of shipping address have to indicate some special instruction and so on... I'm only familiar with Prouter and what I've told you so far are based on my experience with them. Do note that this is my first time arranging for an unofficial forwarding service with them.

(3) I'm not sure if you can see your 7 characters unique code if you have never use their official consolidator before. And I'm not sure how important is that 7 characters unique code if you're not using their official consolidate option. Check and see what's your forwarder's requirement.

(4) Nope, it won't appear in Taobao's system as this is arranged separately with your forwarder. The reason is, Taobao's has a list of item that they forbid for international shippping even though your local custom allows it (such item could be bulky items like furniture or stuff like handphones). So when that item that you're buying is on their own restricted list, there's no way of using their internal consolidate option to send your stuff to Malaysia.

So, the unofficial way can be quite troublesome and scary if it is your first time and you're unable to communicate efficiently in Mandarin. Hence we have agents out there who will help you deal with all these issues. I can give you a list of sentences that you can use to ask if they are able to offer forwarding services without going through Taobao, let me know.

For yeslogicstic, personally I haven't try it myself but my sister and her friends have been using it.

So far the stuff that I've bought are shipped into Malaysia thru Taobao's official consolidate option. The only time that my shipment was listed under sensitive item is because I bought a car 12v USB charger with bluetooth FM transmitter - the system will automatically put them for sensitive air shipping which is way more expensive.
I also had an experience where the international power adapter i bought got listed as sensitive item, I had to contact the forwarder to get it clarified. In the end, they changed it and place it under normal shippping.
This time I had to do it unofficially is because I'm buying a fish pond filtration system which is quite bulky.

sorry for asking noob question, i still need some understanding:
by using Taobao's official consolidate option...does that mean they consolidate the items at the warehouse...and charge per kg (e.g: RMB 21/kg) shipment to msia ?
In that case...isn't cheaper to go with TGDS with 15kg as limit instead of RMB 21/kg x 15kg = RMB 315 ?

Thank you so much for your input, that's quite a lot to digest
Seems like need to be very careful/alert when using this unofficial method
I really have to start learning mandarin right away

When you mention that you bought items that's considered sensitive, you get charged with sensitive air shipping instead which is a bit expensive.
I take it this is with prouter consolidate option?

One thing I notice about sensitive items is that taobao won't even allow you checkout that item.
When that happens, well it's time to use agent service.

What TGDS does is they estimate the volume/weight of the item that you purchased.
Sometimes you get to buy item with lower shipping fees.

For example, I've bought a Hulkbuster armor figure and tgds quoted only 32yuan for the shipping when the actual parcel itself is around 5kg.
That would've been more expensive with consolidate option

However TGDS could also overestimate the fees as well.
Last time I bought camera stand, tgds quoted 85 yuan which was quite ridiculous. I went for consolidate option and only had to pay 24 yuan.

So really, it helps when you have the actual item weight/volume info. Makes it easier to compare between TGDS and consolidate fees.

thnx for the advice...i have always opted for TGDS for all my purchases as each of them weights approximately 4-5kg...so RMB41 is cheaper option for me
so conclusion is...heavier item better go for TGDS option...haha

This post has been edited by lyc1982: Jun 23 2016, 10:58 AM

alucard89 is right, TGDS is based on their system estimation and it is usually cheaper if you buy a lot
Whereas Taobao official consolidate option (4px, Prouter, 中通秀驿 and 递壹时 ) will weigh your item at their warehouse before packing them. Do note that they'll also know what did you buy as the system will notify them if that item needs to be shipped with special cargo
Different forwarder will have different limitation when it comes shipping bulky item as well but everything you need to know can be found here - https://world.taobao.com/helper/knowledge.htm?kid=6551700


Yup. I've only used Prouter before - cheapest official option and never really had any problems with them after so many shipment
Their partner in Malaysia are ABX and Airpax Express. Given that ABX always has an issue with the lack of staff resulting in items being kept in their warehouse, I will contact their customer service to go for Airpax when paying for consolidation.
So far, my experience with Airpax is quite good, the delivery is faster than their tracking system
ABX on the other hand, I've already banned them - items already arrive in Subang warehouse but kept route scan route scan. In the end, opt for self collect

Yup those items are prohibited for international sales in their system.
Sometimes you'll get those message saying "根据所在国法律法规或平台政策 此项商品限制下单购买。" and you can't even view the price options etc means that particular listing is only available for China local shipping; TGDS and official consolidate not available/not allowed.
However, if you really want them, you can still go through agents.

ABX kuantan service is ok so far
It's the delivery guy that sometimes have a time hard time finding my address
They must've recently changed to a different guy this time around
My item already 2 days in delivery and latest status is 'UPDATE STATUS - NOT ENOUGH TIME' for 2 days straight
Tomorrow I'm just gonna call for a pickup

With prouter, how long do you usually get your items? A week after order was made?

Also, just tried purchasing some stuff using yes logistics. Will provide some feedback later, their fb hotline has been quite responsive so far

This post has been edited by alucard89: Jun 23 2016, 11:51 PM