just thinking whether they double check the prices paid against the weight or they just simply process packages as long as in the system

which courier company ?

me cleared on 8th now waiting still no stat changes yet.

ah i checked today, there's some changes.
container sorting
by the looks of it, will have to continue waiting with fingers crossed !

now almost 18/6 taobao event liao, expect delay in shipments because many ppl buy things

It's back! Remember to get it on 2pm and some red packets on 10am and 4pm.

Thanks! Did you manage to get any? 10am and 4pm one seems impossible? Can we get f e w times the shipping one?

Where to grab this btw? *banana here*

Click on that go in the main page... Then you scroll should see something like

Nada but I will keep trying. It's certainly difficult but not impossible.

https://www.tracking.my/couriers/dex-i/CNMYG0032667119
still no update....Gdex said not in their system...of coz no in the system la coz they never pick up...!
how to submit refund? the things i bought around RM200...

1. Look at your orders, click "退款/退货"


2. Click "我要退款(无需退货) - 没收到货，或与卖家协商同意不用退货只退款"


3. Choose "快递一直未送到"


4. In the box below just say your parcel is lost then submit

Hopefully you are still within the 30 days window of submitting for refund request. If not, not only your parcel is lost, your refund is also lost

This post has been edited by sHawTY: Jun 14 2020, 04:34 PM

Thanks for the explanation...looks like can't already....
this is sucks....i bought so many times from taobao dont have any problem before...how come this time!!
the parcel is at malaysia just lost somewhere!!! urgh!!! now i keep on spamming Gdex page hopefully got hope....





This post has been edited by winifred86: Jun 14 2020, 08:02 PM

Don't see it taobao lite app?

Just click "GO" on this banner. It might change to other products but the button remain the same.

You spamming gdex for what? If you are seller, and you send goods to me via poslaju. But if you haven't handover the goods to poslaju and I everyday go to spamming poslaju what will be? Your refund request to seller will be rejected because is not seller fault. You need to claim against tb integrated forwarder. S***d to the max

The parcel is SUPPOSE to be collected by Gdex. Is Gdex responsibly to collect the parcel. And the parcel is at custom I DON'T have any contact info on it.

Yes you are right. Inside your dream is "SUPPOSE to be collected by gdex". Do continue to spam gdex and dream long long. "continue to do the same thing over and over again and expecting different result". This is your current scenario.

You need to contact TAOBAO INTEGRATED LOGISTIC CUSTOMER SERVICE which is operating 9 am - 9 pm everyday. In you case, probably can claim for full compensation of your item cost & refund of shipping cost. Maximum amount is RMB2000. I cant recall the timeline. Think is after 25 business days to west Malaysia will considered as lost. Even the so clear FAQs don't want to read and continue to spam the incorrect party. You claim refund from seller for what? This is not the fault of the seller. This is the fault of TAOBAO INTEGRATED LOGISTIC. Even at the end so call GDEX lost your parcel, the party that compensate you is TAOBAO INTEGRATED LOGISTIC, not gdex.

This post has been edited by melcurious: Jun 15 2020, 11:35 PM

How bout if using an agent buy ? She use ABX. Then when I check the tracking is using ComOne to delivery to Msia now seem like stuck at customs clearance for 2 days...

its only 2 days, just give it a few more days.

Custom clearance is pretty much the same for all parcel, doesn't matter is which courier, agent or official taobao shipping, sometimes it fast take 1 day and sometimes could be few days.

if a week without update please follow up with ur agent or taobao shipping company cainiao

Edited: yours is sea shipping im suppose?

This post has been edited by vernon91: Jun 16 2020, 11:45 AM