Anyone have problem with bended tablet?
There are lot of complaint about that in reddit
It seems happen after use of few months

Hey guys, can I know where I can fix my SP3 cracked screen, it's at the corner of the screen. Any reliable shop with reasonable price?

I sent mine to Microsoft back since the I can't find anyone who can repair it, and the screen itself seems to be really expensive at eBay. Based on what I read at reddit, Microsoft will give a replacement unit instead of the one you sent in. They charged me RM1340 for the repair.

From what I read in iFixit, it's almost impossible to repair as there's a lot of glue all over the place. Probably a replacement unit as what you've said.

Update: Surface Pro 4 comes with Surface Pen, Microsoft Malaysia backtrack earlier comment

oh, they replied on twitter and tagged you and me! haha.. actually sp4 include the silver coloured pen as a default. the dark blue coloured pen that came with that bundle is just an extra.



This post has been edited by shrumpish: Oct 20 2015, 09:37 PM

Someone at MS Malaysia is so blur. I guess they were thinking of skimping out on the pen due to the lousy MYR rate but decided against it.

Worldwide and previous all 3 versions of Surface Pro's all came with the pen, so it would be dumb to omit it just for M'sia.

Same thing happen to me too. I also have a small cracked at the corner of the screen (not the actual physical corner of the screen. it is at the corner of the LED screen which we can see graphic).
Initially, it is still okay, But after some times, part of the screen become not responsive to touch. so i sent it back to MS. They took 1 weeks to sent me back a replacement unit for free since it's still under warranty. For me, their service is quite good.

True. But it makes using this device as my primary device is out of the question already as if there's anything wrong I can't fix it myself but have to send it back to Microsoft and once sent who knows how long it would be in their hand

I must have missed that post but you're right. Nothing for me to do but to twiddle my thumbs and wait. This is a downside of owning a Surface that I didn't foresee

Ya, I understand how you feel. Without the primary device, it's frustrating, especially since you're using it all the time. Still, better have it fixed within the warranty and hopefully the problems goes away for good.

That has also trigger the need to buying extended warranty for 2nd year and 3rd year, taking consideration that the repair cost is so high.

So, TCO for this device is damn high..and so far how is the durability and reliability compare to Apple product?

cool! gonna get mine today!

Is it possible to get extended warranty from Microsoft Malaysia? How much?

unless you drop it, I'd say on par if not better... never had any reliability issue in my period of ownership... well, other than yellowish strip on my screen and dust underneath the glass (which was solved under warranty)

but that comes from me as an Apple hater...

I think the extended warranty isn't from Microsoft Malaysia but third party retailers insurance scheme...

Anyone ordered the Surface Book from overseas?

I am not sure why but I have now a problem with my pro 3 which was not there previously. I can no longer tether it to my android phone. It detects the android AP address but it does not come out with an option to type in the password. Once I press connect, it will mention that it cannot connect to that wifi. Connecting to other Wi-Fi connections are ok. My phone is also working ok because I can tether other devices to it. Very disappointed because that connection is vital for me

Me. Shipping to a US address, then forward to Malaysia. 512GB model before the 1TB model appeared.

have you tried to make your surface forget that connection and then re-setup the connection again?

Also, I don't recommend using default SSID "AndroidAP". change it to something else because most people don't bother to change ends up conflicting when multiple access points with the same SSID appears within small radius...

Let us know how you find the overall experience! Especially the fulcrum hinge. I'm interested to know whether the hinge feels sturdy enough for you to put pressure on it.