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 Official Microsoft Surface Thread V4

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katrina8080
post Oct 19 2015, 11:17 PM

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QUOTE(horray @ Oct 19 2015, 04:46 PM)
Surface Pro 4 prices (not sure if this is official): cry.gif

Intel Core M3 / 4GB RAM / 128GB Storage – RM 3,999
Intel Core i5 / 4GB RAM / 128GB Storage – RM 4,449
Intel Core i5 / 8GB RAM / 256GB Storage – RM 5,799
Intel Core i7 / 8GB RAM / 256GB Storage – RM 7,099
Intel Core i7 / 16GB RAM / 256GB Storage – RM 8,049
Intel Core i7 / 16GB RAM / 512GB Storage – RM 9,799
Microsoft Surface Pro 4 Type Cover – RM 529
Microsoft Surface Pen Dark Blue – RM 240

No longer worth buying due to the weak currency. I shall keep my SP3. rclxub.gif
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You are right. When I bought my SP3 Intel i5 & 8GB RAM during last year release, it already cost me a bomb with RM4199. Now similar range model had been increased for RM1600. It's so expensive shocking.gif

This post has been edited by katrina8080: Oct 19 2015, 11:18 PM
katrina8080
post Oct 20 2015, 11:34 PM

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QUOTE(Qavs @ Oct 20 2015, 07:13 PM)
Hey guys, can I know where I can fix my SP3 cracked screen, it's at the corner of the screen. Any reliable shop with reasonable price?
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Same thing happen to me too. I also have a small cracked at the corner of the screen (not the actual physical corner of the screen. it is at the corner of the LED screen which we can see graphic).
Initially, it is still okay, But after some times, part of the screen become not responsive to touch. so i sent it back to MS. They took 1 weeks to sent me back a replacement unit for free since it's still under warranty. For me, their service is quite good.
katrina8080
post Nov 18 2015, 11:51 PM

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QUOTE(HarrionX @ Nov 18 2015, 11:09 PM)
HELP!

I accidentally drop my Surface Pro 3 today and crack.

I didn't have the Complete Warranty because when i bought this, the seller didnt know about it. I have normal Warranty for now .

What should i do sad.gif

my nearest microsoft Point is at Prangin Mall..
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Is the crack serious? If the crack is not very visible but your surface screen not functioning anymore, maybe you can called Microsoft Malaysia Care Line and told them about your screen problem. Don't directly told them you drop the device.
Normally, they will ask you to send back to them for checking if you done all their troubleshooting steps. They will assign a courier company to pick up the surface from you. Then, you will have to wait for their check and the replacement unit. Charge or no charge for the replacement unit is depend on their check.
Above is just my humble opinion. Hope it helps you.
katrina8080
post Nov 19 2015, 01:52 PM

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QUOTE(HarrionX @ Nov 19 2015, 09:19 AM)
Thx katrina! But unfortunately the crack super terrible. Quite shock to see this at gorilla screen one.

If i call this to Microsoft Malaysia  line? What do u think might happen? sad.gif
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Wow...This looks serious. But you will still need to call Microsoft Hotline and tell them about this. I don't think outside shop will able to fix the surface for you nor the Surface is fixable.
MS Malaysia will get back the unit from you and send you a replacement unit with a charge around RM1xxx. Some forumers do mention about the charge in the forum thread before. Maybe you can search for it in either Version 3 or 4. Hope everything will get well for you smile.gif

katrina8080
post Feb 2 2016, 05:20 PM

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QUOTE(dlsl @ Feb 2 2016, 06:41 AM)
Anyone receive update on the power cord replacement program for surface pro 3? My status is stuck on receive service order. no shipping progress since around one week.
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Mine oso the same but I just call MS Power Cord Replacement Customer Service center few days ago due to the Address Line 2 is missing in my service request.
The CS told me she will cancel my original order and create a new order for me with correct address. However, I can't track my new order because no service order number provided. She say it takes at least 6 working days for them to send me the power cord hmm.gif
katrina8080
post Feb 28 2016, 09:12 PM

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QUOTE(SonnyCooL @ Feb 28 2016, 01:23 AM)
guy anyone know where to repair surface pro 3 ? i break the screen ...
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You can go to Microsoft Surface Online Service center to add a service request or called Microsoft Malaysia (Tel: 1800 886 295).
https://myservice.surface.com/en-MY/pages/w...e.aspx?lc=17417
katrina8080
post Feb 28 2016, 11:18 PM

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QUOTE(SonnyCooL @ Feb 28 2016, 10:53 PM)
Yah did that and it cost me rm 2120  ..... Arent that crazy for my i3 64gb ...
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Wow...that's expensive. I thought last time some forumers do mention the price for exchange a surface pro 3 due to screen break is just 1200++
katrina8080
post May 21 2018, 11:10 AM

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QUOTE(edministrator @ May 18 2018, 10:08 PM)
the statement from MS says any SP4 device will have 3 years coverage for flickergate, which essentially means all SP4 devices at this moment as it is still under 3 years since SP4 was introduced.
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Hi, is your machine still under warranty? If not, how much do they charge you for the refurbish unit?
katrina8080
post May 23 2018, 05:51 PM

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QUOTE(edministrator @ May 21 2018, 04:06 PM)
Update on my claim progress:

1. Called 1 800 81 8798 to lodge report on SP4 having flickergate problem. Provided the serial number of the device for authentication.
2. They will request you to boot into UEFI to get the firmware numbers of the components listed.
3. An email will be send to us to attach proof of problem (jpg or avi format).
4. Once verified, they will arrange courier to pick up the tablet from us and send a working unit within few weeks, pending on inventory availability.

Hi katrina8080, my machine is out of warranty. No charges for our SP4 because it is a recall of their defective device. The one thing I am concerned about is the replacement unit only have 90days warranty, while flickergate only surfaces after 1 year later. I am not convinced they have fixed the issue!  rclxub.gif  vmad.gif
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Thanks for the detail reply. I also need to sent in my device soon due to the fast battery drain issue and this issue cause my Type Cover to not functioning too.
But I'm using SP3. So I guess they will ask me to pay.. Haiz cry.gif

Any SP3 user having the same issue as mine?
It's exactly same as the issue describe in the Microsoft Surface forum - https://answers.microsoft.com/en-us/surface...c5d25d9f?auth=1

This post has been edited by katrina8080: May 23 2018, 05:54 PM
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