Been using Digi for the past 10+ years & decided to port to Celcom First Basic 38 (along with my sub + other lines, total of 4x lines converted).

And shock to realize that Celcom reception is terribly horribly BAD. Almost 80% of my daily reception is on 1-2 bars. And with such weak signal, data network is almost like handicap <cacat>. So regret that I made the wrong decision to port all my lines out to Celcom.

Drop calls, Zero reception, Dead/Snail data - are all I'm facing currently. Escalated to Celcom 3x times (3x case numbers), but said Tech Support going to contact me (not surprising that no one ever contact me after that). And what is the point of calling me for, it is not my line issue now, is the entire Celcom signal strength we're talking about.

Some may say it's the location I'm in. Well, I got 4x lines all together (use by 4 different people; in different locations; travelling around Klang Valley & PJ).  All encounter the same problem & having the same complaint.

Tried resetting network, signal  booster app, tried on different devices, speed test like crazy - all the same problem.
I am really hoping this to be temporary (but 2 weeks already), as the First Basic 38 is really a competitive plan that I wish to stay on for all my 4 lines to also reduce my monthly bills. However if things remain, then no choice but to pay a little more, than to hold a phone with ZERO reception. Impossible to have a phone that can't even dial out emergency.

Sharing with you the missed-calls record (with my cell/data network on).

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 12:13 pm)

You hv a missed call fr 01X XXXXXXX
(29.5.2015 at 8:44 am)

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 7:49 am)

You hv a missed call fr 01X XXXXXXX
(1.6.2015 at 5:23 pm)

You hv a missed call fr 01X XXXXXXX
(29.5.2015 at 8:11 am)

You hv a missed call fr 01X XXXXXXX 
(29.5.2015 at 9:19 pm)

You hv a missed call fr 01X XXXXXXX 
(1.6.2015 at 5:07 pm)

You hv a missed call fr 01X XXXXXXX 
(28.5.2015 at 7:48 am)

You hv a missed call fr 01X XXXXXXX
(3.6.2015 at 8:02 am)

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 7:50 am)

You hv a missed call fr 01X XXXXXXX
(3.6.2015 at 8:03 am)

You hv a missed call fr 01X XXXXXXX
(30.5.2015 at 9:49 am)

You hv a missed call fr 01X XXXXXXX
(1.6.2015 at 4:27 pm)

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 7:55 am)

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 7:50 am)

You hv a missed call fr 01X XXXXXXX
(2.6.2015 at 11:27 am)

You hv a missed call fr 01X XXXXXXX
(3.6.2015 at 8:05 am)

You hv a missed call fr 01X XXXXXXX
(29.5.2015 at 8:28 am)

You hv a missed call fr 01X XXXXXXX
(29.5.2015 at 11:42 am)

You hv a missed call fr 01X XXXXXXX
(30.5.2015 at 12:00 am)

Network CACAT until couldn't start speedtest - location KLCC.
[attachmentid=4471756]
[attachmentid=4471757]

Summary of all the issues after 1 month of usage:
- Whenever 3G/H+ received, phone network strength will show full bar. But 4G received, signal bar immediately drop to 1-2 bar.
- Data usually works outdoor (slow speed), but dead whenever goes indoor.
- Averagely 1-3 call drop every 5mins call.
- During calls, very often voice turn into some robotic/transformer like sound. Happened to different Celcom line (different devices).
- Delayed SMS received.
- Sometimes when you tried to end a call, it will keep auto-redial for no reason & refuse to end call. Happened to all my Celcom line (different devices "Samsung & Asus").
- Call connection is slow. Averagely took 7-9 secs to connect.

hi may i am one of the i38 user as well.. may i know how u  guys check the quota left for the data? it seems that the online service provides inaccurate information regarding my quota left.. i am having difficulty in monitoring my usage

which setting do you mean? celcom rep taught you this?

aiyo...

when there's a cheaper plan, ppl port over, realize lousy connection, complain complain complain, port back to old telco

when there's a cheaper plan, ppl port over, realize lousy connection, complain complain complain, port back to old telco

when there's a cheaper plan, ppl port over, realize lousy connection, complain complain complain, port back to old telco

the cycle repeat.. So blame who??     

Does this constant switching between 3g h+ 4g same for all celcom plan? Or just b38?

I'm facing exactly the same issue as yours. How much you've used your data?

what is Celcom upfront payment for rm38/month plan?

DiGi is rm50 upfront payment for the rm36/month plan.

Since can't really connect everywhere,so really slow i used my data..
still remaining 3gb..
Seems like Iphone got this problem,my mother's phone (note 4g) same plan but no issue at all..

apparently the fault is theirs. my problem is gone for now after i got the help from their technical team. i read the full description of my case and what they did was to reset something called hlr. you should probably call them up and let them check your issue

I port from Maxis to Celcom. NO upfront payment required

where u port?
blue cube?