Yes high rise, happened twice in about 6 months.

You never see when installing Maxis FTTH that TM technician follow them also? TM owns the poles and ports and fibre, Maxis just piggy backs on the existing infrastructure.

Yeah, Maxis is just leasing the infrastructure from TM and hence they need to follow the schedule and appointment availabilities given by TM.

However, if you are in pure Maxis built, the service is excellent. If you dislike it so much, why not switch to UniFi?

There is a way. Redtone instant office - iFax. Only RM10 per month for a fax line.

https://forum.lowyat.net/index.php?showtopic=1099871&hl=

Maxis always use TM as excuses for late service.

The fact is one Maxis onsite technician is given a whole big area, having a long list of appointments daily.

Even if TM guy is free, Maxis cannot cope, saving cost with one technician covering so many places.

If you don't believe, next time when Maxis technician come over your place, peak at the long list he has on the paper.

This is not discussion about switching to unifi.

This is about Maxis lackluster service which could be improved further.

By the way, do not be one sided.

Have you heard the story of Maxis onsite technician threaten to disconnect customer internet connection for 3 weeks? Is that acceptable by any standard? That is the kind of onsite Maxis technician you're served with, incompetence and arrogance.

It's ok for you to be a fanboy. This does not mean we cannot criticized Maxis, and when we tell our true personal experience, you're quick to ask to switch ISP.

After experiencing maxis ftth, if I can turn back time, I would choose unifi. But since now I am with maxis, I'll stick with it for the time being, I'll change when I decided enough is enough. So I believe it's my right to tell someone who is deciding between maxis and unifi to go for the later. Please give a little respect, TQ.

This post has been edited by danieltay: Mar 2 2015, 02:32 AM

Who is the one being one sided?
I had my share of bad experience with TM back with Streamyx and early UniFi days.

Not being a fan boy, but it's just sad that you aren't living in Maxis built area
Besides, as a consumer; you do have choice to choose other alternatives. Being said that, if you ever used P1; you'll go crazy. It is a truly horror ride.

Heard of you pay what you get?

TM service quality has improved much after 2008, but I am stuck with Maxis for the time being since there is no UniFi here.

I've been with streamyx before. I've been early adopter on Maxis FTTH as well, remember the browsing was slower than streamyx. So the maxis Thomson router engineer came over, I patiently showing him what the problem with, replicating the issue so he can find a way to solve it. Wasting many hours that is not supposed my work.

It's the overall service of maxis that badly need improvement. Leaving the connection down for 10 days is not acceptable at all. And relying on incompetent onsite technician make it worst.

Appreciate your help thus far, let's put off the fire.

I am sure you agreed with me there are lots of room for improvement with maxis service.

You get what you pay for? Not very sure when it comes to internet in Malaysia. Been to Cambodia? Been there and found the report that their average speed is faster than Malaysia is true.

This post has been edited by danieltay: Mar 2 2015, 03:23 AM

im sorry i didnt scan through this thread but i need some immediate expert advise, a maxis rep calls me up to offer me maxis 10mbps fiber optic internet for rm148 + rm25 discount on my astro bill,,,,,,im think about getting it because the astro bills gets too ridiculous each year, i live is Subang Jaya, USJ area, your kind opinions will mean alot guys, thanks

hi there, thanks for your help. but it is not i'm looking for. need a conventional fax line... as i already have a fax machine.. from what i see thru redtone, is sending fax... i'm also looking for receiving fax...

regarding p1, i'm 1 of the disgruntled user. been on p1 fiber for rm99 for 2 year.... previously i'm verbally agreed that the price stay on rm99 even contract expired.. but once my contract expired, they inform that will charge me rm149 (normal price). i'm tempted to change to maxis as i noe 148 for 10mbps n get rm25 rebate for astro.. but in the end i did not, cos i wish to retain my number n i have to use astro iptv... until last month... p1 inform me that they are discontinuing the fiber service n since they merge wit TM... it will convert my plan to RM 199 5mbps plan... without asking my permission. thus i straight cancel it and they said would require to wait for a month to take effect. and now, still surveying for the replacement of the ISP...

REDtone instant office is for incoming and outgoing fax and a bonus free 015 SIP voice line..

The is an on going promo for 10mbps maxis fibre @ RM128 per month. The condition is you must be a Maxis mobile One Plan customer. You can port in to Maxis mobile from other telco too.

This post has been edited by aeiou228: Mar 2 2015, 03:52 PM

thanks for ur advise, its ok, stil prefer conventional fax... for the fiber.. i think i made my choice... which is unifi...

at least if the fiber is down... my astro stil function as advise by some user here...

i m both p1 biz fiber and maxis fiber user

and how come u can get maxis fiber rm128 for biz?
the last time i inquire them, they said oni for home user

No problem.

Once you have the fibre line, you don't want to waste money on Astro already. Save the Astro money for Apple TV, Roku3, Android TV box and stream for free.

good choice, save yourself the heartache of having to stare at the wall, and dealing with incompetent maxis technician and customer service.

maxis ftth + astro iptv, a recipe for disaster!

astro tv not meant for me... i also understand the goodness of streaming... but old folks just cant used to new tech...

Bro if this is the case I suggest u to avoid Maxis. Cuz if the internet is down your Astro IPTV will be down as well. So more nagging session for u

Unifi although a bit more expensive will save u the troubles

any body?

actually its almost the same price... cos i need not 10mbps... 5mbps is sufficient for me... rm 148 and rm 149 makes difference of rm1....

actually it depend on ur needs i guess... cos as mentioned by some user, they experience astro iptv down for 10 days... if u can live with that with RM 25 per month rebate... then y not... for me.. i don really watch astro... jus for my MIL who are at home whole day... in fact... i would love no astro... so my kids would not hogged to tv all day long...