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 [FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.

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doom89757
post Oct 7 2008, 08:34 PM

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Okay here my minidump file, well I dunno what actually happen but I think after I have flash my mobo bios, my pc tends to restart @ certain time can anyone help me?


Attached File(s)
Attached File  Mini100708_02.zip ( 15.06k ) Number of downloads: 12
kulcha
post Oct 7 2008, 11:07 PM

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Guys ! Help, recently I add 2X 512MB DDR1 to my laptop and take out 1x DDR1 256MB.

I had a BSOD and the computer management shows Error on MsiInstaller.
and Error on .NET Runtime.

What is it? is it memory incompatible or something else?

Registry error??

It display

STOP: 0x0000008E (0xC0000005, 0xBF813A5D, 0xAA05B6F0, 0x00000000 )

Thanks for the help


This post has been edited by kulcha: Oct 8 2008, 12:15 AM
francischuahcw
post Oct 8 2008, 11:00 AM

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QUOTE(doom89757 @ Oct 7 2008, 08:34 PM)
Okay here my minidump file, well I dunno what actually happen but I think after I have flash my mobo bios, my pc tends to restart @ certain time can anyone help me?
*
Error 0X7E detected in your minidump file.
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
You can refer below link for what is the error
http://www.computerdr.com.au/technical/stopmsgs.htm#0x7e

You have encountered two BSOD, i need another BSOD minidump file of yours. Please upload here.

The error in this minidump file pointed your error to avgtdix.sys which is something that has to be done with your AVG 8.0. Try remove your AVG and see if the error still persist.
Please upload your another BSOD file here.
Thanks


Added on October 8, 2008, 11:07 am
QUOTE(kulcha @ Oct 7 2008, 11:07 PM)
Guys ! Help, recently I add 2X 512MB DDR1 to my laptop and take out 1x DDR1 256MB.

I had a BSOD and the computer management shows Error on  MsiInstaller.
and Error on .NET Runtime.

What is it? is it memory incompatible or something else?

Registry error??

It display

STOP: 0x0000008E (0xC0000005, 0xBF813A5D, 0xAA05B6F0, 0x00000000 )

Thanks for the help
*
If possible, please upload your minidump file here. It can be found at C:\Windows\minidump
Error 0x8E
http://www.computerdr.com.au/technical/stopmsgs.htm#0x8e

QUOTE
0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compability issues (which sometimes means a driver issue or a need for a BIOS upgrade).

“STOP 0x0000008e” Error Message During Windows XP Setup {KB 315335} Win XP

Games: “Stop” Error Message That References Nv4_disp.dll {KB 325730} Flight Simulator, other games (wth Nvidia-based video adapter)

Your Computer Stops Responding When You Use the Highlighter Feature & the Font Color Feature {KB 829578} Win XP
Hardware compability issues is very obvious in your case since you mentioned you have changed two new rams.
What you can do is try reset your bios by taking out the battery then put it back again after 30seconds.
I need to see your minidump file to see what file crashes your window. Please upload it here.
Thanks

This post has been edited by francischuahcw: Oct 8 2008, 11:07 AM
kulcha
post Oct 8 2008, 12:19 PM

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Ok will do..but in any case..I'm not a techies guys, can I bring to the place where I bought the ram and have it rectify...
doom89757
post Oct 8 2008, 01:18 PM

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QUOTE(francischuahcw @ Oct 8 2008, 11:00 AM)
Error 0X7E detected in your minidump file.
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
You can refer below link for what is the error
http://www.computerdr.com.au/technical/stopmsgs.htm#0x7e

You have encountered two BSOD, i need another BSOD minidump file of yours. Please upload here.

The error in this minidump file pointed your error to avgtdix.sys which is something that has to be done with your AVG 8.0. Try remove your AVG and see if the error still persist.
Please upload your another BSOD file here.
Thanks
*
In the blue screen it got say something about tcpip.sys & dunno what memory dump thing, not very sure
So I have to uninstall my AVG? Then use other antivirus instead of AVG?
Thx for the feedback, I also added the other minudump file u ask for, hope u cna verify my problem thx
I thought was my RAM problem





Attached File(s)
Attached File  Mini100708_01.zip ( 14.91k ) Number of downloads: 7
wadever
post Oct 8 2008, 05:29 PM

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QUOTE(francischuahcw @ Oct 5 2008, 01:29 AM)

Did you format your OS after you change the above mentioned?
*
yes... installed windows vista =)
eclectice
post Oct 8 2008, 09:20 PM

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QUOTE(doom89757 @ Oct 8 2008, 01:18 PM)
In the blue screen it got say something about tcpip.sys & dunno what memory dump thing, not very sure
So I have to uninstall my AVG? Then use other antivirus instead of AVG?
Thx for the feedback, I also added the other minudump file u ask for, hope u cna verify my problem thx
I thought was my RAM problem
*
I have encountered tcpip.sys BSOD once. It happened when I had both Wifi and Ethernet active at the same time on different IP addresses while downloading a torrent. The open connections got confused with both IP addresses and triggered BSOD. I had to reinstall the network driver and it worked fine after that. Immediately, in my torrent application, I forced the IP binding to only one IP address to avoid possible TCP/IP conflict.

I think you should get the latest version of AVG. AVG free version is now limited in functionality unlike before. I believe you should get other free anti-virus that can provide a lot of functionality without restrictions like Avast!

This post has been edited by eclectice: Oct 8 2008, 09:24 PM
doom89757
post Oct 8 2008, 09:45 PM

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QUOTE(eclectice @ Oct 8 2008, 09:20 PM)
I have encountered tcpip.sys BSOD once. It happened when I had both Wifi and Ethernet active at the same time on different IP addresses while downloading a torrent. The open connections got confused with both IP addresses and triggered BSOD. I had to reinstall the network driver and it worked fine after that. Immediately, in my torrent application, I forced the IP binding to only one IP address to avoid possible TCP/IP conflict.

I think you should get the latest version of AVG. AVG free version is now limited in functionality unlike before. I believe you should get other free anti-virus that can provide a lot of functionality without restrictions like Avast!
*
Well I dun have wifi, but I got use hamachi & there one hamachi icon @ my Network Connections there, I also have install a new LAN driver also. Where to force IP binding? I using bit comet

For the AVG, i'm using AVG 8.0, mayb might try to change ot Avast back or go get karpersky
francischuahcw
post Oct 8 2008, 10:50 PM

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» Click to show Spoiler - click again to hide... «


This is the 1st log that you have upload. Similar with dump number 2. From the identification avgtdix.sys is referred as AVG Network Connection Watcher. It might be something that monitors network connection that enable automatic updates to be run. its like something mentioned by eclectice above. But from the debugger it tells that this is a BufferVirtual address.

Try remove your AVG 8.0 and see if the BSOD persist. It might have clash your IP address while updating definition.
By the way, try eclectice method 1st before uninstall your AVG .

@Eclectice, i rest this issue here for you to help TS, if problem still persist, we shall remove AVG 8.0
Mandeez
post Oct 9 2008, 12:06 AM

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FrancisChuahCW please help me sad.gif
Switched to Vista 32-bit..
This happened while I was playing Dota and I alt tab too many times..
The audio problem occured before has been solved.. Thanks anyway wink.gif

Attached File  Mini100908_01.zip ( 22.39k ) Number of downloads: 7

francischuahcw
post Oct 9 2008, 12:26 AM

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ASUS Virtual Video Capture Device - asusgsb.sys
Your Asus application system file crashes that result you to have BSOD.
It might be too much Alt+Tab that finally corrupted the file.
Is it ok when you on it normally?
Mandeez
post Oct 9 2008, 12:34 AM

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QUOTE(francischuahcw @ Oct 9 2008, 12:26 AM)
» Click to show Spoiler - click again to hide... «


ASUS Virtual Video Capture Device - asusgsb.sys
Your Asus application system file crashes that result you to have BSOD.
It might be too much Alt+Tab that finally corrupted the file.
Is it ok when you on it normally?
*
I dont see ASUS Virtual Video Capture Device in my program list but I did uninstalled Video Security Online..
"""Is it ok when you on it normally?""" What do you meant it ? rclxub.gif
francischuahcw
post Oct 9 2008, 12:43 AM

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Are you using ASUS graphic cards?

"Is it ok when you on it normally" - Only when play game your system will BSOD? or when system idle it also will?
doom89757
post Oct 9 2008, 12:55 AM

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QUOTE(francischuahcw @ Oct 8 2008, 10:50 PM)
» Click to show Spoiler - click again to hide... «


This is the 1st log that you have upload. Similar with dump number 2. From the identification avgtdix.sys is referred as AVG Network Connection Watcher. It might be something that monitors network connection that enable automatic updates to be run. its like something mentioned by eclectice above. But from the debugger it tells that this is a BufferVirtual address.

Try remove your AVG 8.0 and see if the BSOD persist. It might have clash your IP address while updating definition.
By the way, try eclectice method 1st before uninstall your AVG .

@Eclectice, i rest this issue here for you to help TS, if problem still persist, we shall remove AVG 8.0
*
Thx a lot for clarifying the problem for me, hmm, I'm not very sure about Eclectice way, anyways so that mean my hardwares is ok juz the problem might be my AVG8.0, so should I uninstall & re-install back or juz uninstall it & change other antivirus dun use AVG 8.0 anymore?

francischuahcw
post Oct 9 2008, 12:58 AM

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QUOTE(kulcha @ Oct 8 2008, 12:19 PM)
Ok will do..but in any case..I'm not a techies guys, can I bring to the place where I bought the ram and have it rectify...
*
Yes you can.


Added on October 9, 2008, 1:02 am
QUOTE(doom89757 @ Oct 9 2008, 12:55 AM)
Thx a lot for clarifying the problem for me, hmm, I'm not very sure about Eclectice way, anyways so that mean my hardwares is ok juz the problem might be my AVG8.0, so should I uninstall & re-install back or juz uninstall it & change other antivirus dun use AVG 8.0 anymore?
*
I suggest you to change antivirus.
Hopefully it does solve the problem.
If problem encounter, post again the minidump file here.
All the best to you then. Hopefully by removing it, your problem solved.
Please come back if you encounter problem after removing it.
Thanks



This post has been edited by francischuahcw: Oct 9 2008, 01:02 AM
Mandeez
post Oct 9 2008, 01:04 AM

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QUOTE(francischuahcw @ Oct 9 2008, 12:43 AM)
Are you using ASUS graphic cards?

"Is it ok when you on it normally" - Only when play game your system will BSOD? or when system idle it also will?
*
Yes I'm using Asus 9600GT and I already updated latest driver..
I think only when I alt tab too many times will BSOD..
francischuahcw
post Oct 9 2008, 01:10 AM

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The way you play the game make the system file crashed.
Play softer and your problem solved. tongue.gif
doom89757
post Oct 10 2008, 01:48 AM

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Ok here the 3rd time BSOD juz happen few minutes ago from this post time, is it still the AVG problem??? I have not remove it yet but I going to do so coz I have not dled another antivirus, mayb switching to AVast
If is the AVG error i'll remove it immediately

this time I got write down the error code
0x0000008E (0xC0000005, 0xB607D698, 0xB381948, 0x00000000)

I did flash my mobo bios to a newer version, seem working ok until juz now suddenly got BSOD

This post has been edited by doom89757: Oct 10 2008, 01:53 AM


Attached File(s)
Attached File  Mini101008_01.zip ( 19.51k ) Number of downloads: 8
francischuahcw
post Oct 10 2008, 02:36 AM

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QUOTE(doom89757 @ Oct 10 2008, 01:48 AM)
Ok here the 3rd time BSOD juz happen few minutes ago from this post time, is it still the AVG problem??? I have not remove it yet but I going to do so coz I have not dled another antivirus, mayb switching to AVast
If is the AVG error i'll remove it immediately

this time I got write down the error code
0x0000008E (0xC0000005, 0xB607D698, 0xB381948, 0x00000000)

I did flash my mobo bios to a newer version, seem working ok until juz now suddenly got BSOD
*
Unfortunately, is a yes.

QUOTE
The KERNEL_MODE_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000008E. This indicates that a kernel-mode program generated an exception which the error handler did not catch

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compability issues (which sometimes means a driver issue or a need for a BIOS upgrade).

http://www.pcsupportsource.com/xp_stop_messages.htm
http://www.osronline.com/DDKx/ddtools/bccodes_59k7.htm

» Click to show Spoiler - click again to hide... «


You have mentioned that you already update your BIOS and from the debug itself. It shows the same result. avgtdix.sys as the main reason for your BSOD. Refer spoiler for information.

Thanks
doom89757
post Oct 10 2008, 03:03 AM

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QUOTE(francischuahcw @ Oct 10 2008, 02:36 AM)
Unfortunately, is a yes.
http://www.pcsupportsource.com/xp_stop_messages.htm
http://www.osronline.com/DDKx/ddtools/bccodes_59k7.htm

» Click to show Spoiler - click again to hide... «


You have mentioned that you already update your BIOS and from the debug itself. It shows the same result. avgtdix.sys as the main reason for your BSOD. Refer spoiler for information.

Thanks
*
Ok , thx a lot bro, going to uninstall that AVG d, haiz sad.gif
Hopefully after that will be ok

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