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 [FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.

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eclectice
post Jun 15 2008, 03:45 AM

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QUOTE(sukatra_aicaca @ Jun 10 2008, 10:06 AM)
BSOD when wanna shut down  doh.gif   rclxub.gif

[attachmentid=493664]
*
Hopefully before posting a problem, please state in detail about the current system.

Ok, are you suffering from random reboots in Vista, right?

Check the following:
1) I presume you are using a laptop/desktop with dual-channel capability. Please confirm the RAM brand, size and type on all channels. If they are not the same, get the same type and size for the memory module in each channel.

2) Is the power supply unit is matching according to the motherboard specs? This is to make sure each component of the PC subsystems are working at optimum power consumption.

3) Is there possible misconfiguration of your IDE/ATA hard disk channels? If you have two IDE/ATA devices that are sharing the same channel, make use one device is a Master and the other device is a Slave. This is to avoid possible conflicting direct memory access (DMA) in your HDD driver.

4) Reinstall the drivers if you have recently installed a new hardware. This is your main problem (VISTA_DRIVER_FAULT) when an unknown process "@µ‚" (wierd process name, I guess) tries to access a hardware with a faulty driver. If you know the driver, you can rollback the driver in the System Hardware properties of that hardware with the faulty driver. If you are unsure, try the System Restore and rollback to the last good configuration.

5) Disable File and Printer Sharing in your Network setting. This is to isolate problems related to SRV.SYS. Check the validity of the SRV.SYS to make sure it is coming from Microsoft (in %SystemRoot%\system32\DRIVERS or C:\Windows\System32\drivers\)

6) Check for virus or malware (due to the unknown process "@µ‚")


QUOTE
Symbol search path is: [+] srv*C:\SYMBOLS*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008 Kernel Version 6001 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 6001.18000.x86fre.longhorn_rtm.080118-1840
Kernel base = 0x81a3e000 PsLoadedModuleList = 0x81b55c70
Debug session time: Mon Jun  9 14:19:04.004 2008 (GMT+8)
System Uptime: 0 days 7:32:19.824
Loading Kernel Symbols
....................................................................................................................................
Loading User Symbols
Loading unloaded module list
.............................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {99, 1b3df8, 0, 0}

Probably caused by : srv.sys ( srv!SrvFreePagedPool+45 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000099, Attempt to free pool with invalid address  (or corruption in pool header)
Arg2: 001b3df8, Address being freed
Arg3: 00000000, 0
Arg4: 00000000, 0

Debugging Details:
------------------


FAULTING_IP:
srv!SrvFreePagedPool+45
9b89b450 c3              ret

BUGCHECK_STR:  0xc2_99

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  @µ‚

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 81d285a7 to 81b0b163

STACK_TEXT: 
88733b50 81d285a7 000000c2 00000099 001b3df8 nt!KeBugCheckEx+0x1e
88733b70 81b1448d 001b3df8 00000000 001b3df0 nt!VerifierBugCheckIfAppropriate+0x32
88733b88 81b2c3c2 001b3df8 00000168 00000000 nt!VerifierFreeTrackedPool+0x24
88733bfc 9b89b450 001b3df8 00000000 9b8a484b nt!ExFreePoolWithTag+0x534
88733c08 9b8a484b 81a8fc11 9b894de0 00000000 srv!SrvFreePagedPool+0x45
88733cb0 9b89bd03 9b894e00 81af5dd0 9b89bd03 srv!TerminateServer+0x387
88733d30 81c5a23b 8656f0e8 84979058 83c8e580 srv!SrvConfigurationThread+0x1e6
88733d44 81a7641d 84979058 00000000 83c8e580 nt!IopProcessWorkItem+0x23
88733d7c 81c13a1c 84979058 605267ec 00000000 nt!ExpWorkerThread+0xfd
88733dc0 81a6ca3e 81a76320 00000001 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP:
srv!SrvFreePagedPool+45
9b89b450 c3              ret

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  srv!SrvFreePagedPool+45

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: srv

IMAGE_NAME:  srv.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  47918ab5

FAILURE_BUCKET_ID:  0xc2_99_srv!SrvFreePagedPool+45

BUCKET_ID:  0xc2_99_srv!SrvFreePagedPool+45

Followup: MachineOwner
Added on June 15, 2008, 4:57 am
QUOTE(sky_flyer @ Jun 3 2008, 02:40 PM)
Guys, my pc was ok all the time. Its quite new also. I never had problem while playing games and all. But now it crashes to the blue screen. I never installed anything new nor did i uninstall also. Now i play 'CRYSIS' n 'HL2' and some good2 games it only gime like 10 minutes then boom crash. F**k guys please help me out. This sh*t is starting to annoy me la  shakehead.gif    The error i always get is "Stop 0x0000008e" Everything was just fine now only suddenly. Its getting worst now i can't even play a game for 5 minutes. haizz.
*
Faulty Asus OEM ATI video driver (atkdisp.dll)

http://forum.ncix.com/forums/index.php?mod...unt=5&subpage=1

QUOTE

Loading Dump File [C:\Documents and Settings\Alpha\Desktop\Mini060208-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: [+] srv*C:\SYMBOLS*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Mon Jun  2 18:31:50.920 2008 (GMT+8)
System Uptime: 0 days 0:13:52.800
Loading Kernel Symbols
.............................................................................................................................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                            *
*                        Bugcheck Analysis                                    *
*                                                                            *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, bf84e7ce, a7a3742c, 0}

Unable to load image atkdisp.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atkdisp.dll
*** ERROR: Module load completed but symbols could not be loaded for atkdisp.dll
Probably caused by : atkdisp.dll ( atkdisp+ded0 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                            *
*                        Bugcheck Analysis                                    *
*                                                                            *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: bf84e7ce, The address that the exception occurred at
Arg3: a7a3742c, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
win32k!MultiUserGreTrackRemoveEngResource+1c
bf84e7ce 8901            mov    dword ptr [ecx],eax

TRAP_FRAME:  a7a3742c -- (.trap 0xffffffffa7a3742c)
ErrCode = 00000002
eax=00000000 ebx=a7a37ce8 ecx=00000000 edx=00000000 esi=bfa05c14 edi=a7a374fc
eip=bf84e7ce esp=a7a374a0 ebp=a7a374a0 iopl=0        nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000            efl=00010246
win32k!MultiUserGreTrackRemoveEngResource+0x1c:
bf84e7ce 8901            mov    dword ptr [ecx],eax  ds:0023:00000000=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  2

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  hl2.exe

LAST_CONTROL_TRANSFER:  from bf84e7a2 to bf84e7ce

STACK_TEXT: 
a7a374a0 bf84e7a2 bfa05c14 a7a376fa a7a3751c win32k!MultiUserGreTrackRemoveEngResource+0x1c
a7a374b0 bf9e2ed0 bfa05c24 a7a375ef a7a376fa win32k!EngFreeMem+0x16
WARNING: Stack unwind information not available. Following frames may be wrong.
a7a3751c bf9e3fa9 bfa089e8 00000010 e68cd028 atkdisp+0xded0
a7a37554 bf9e4253 00000004 00008000 bfa089e0 atkdisp+0xefa9
a7a3756c bf9e4517 00008000 bfa089e0 a7a37804 atkdisp+0xf253
a7a3757c bf9eb6fe a7a37c78 e2e53010 bf83e11a atkdisp+0xf517
a7a37804 bf9ed2ee 00000000 00000000 00000000 atkdisp+0x166fe
a7a378c0 bf9f6ecf bfa01930 a7a37c98 bf9d892e atkdisp+0x182ee
a7a378cc bf9d892e bfa01930 e2dec714 a7a37ce8 atkdisp+0x21ecf
a7a37c98 bf908048 00007ce8 e2dec714 e1612cd0 atkdisp+0x392e
a7a37cd0 bf9c8329 a7a37ce8 a7a37d64 0012e198 win32k!WatchdogDdFlip+0x38
a7a37d48 8054086c 02400008 02400009 00000000 dxg!DxDdFlip+0x261
a7a37d48 7c90eb94 02400008 02400009 00000000 nt!KiFastCallEntry+0xfc
0012e1cc 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND:  kb

FOLLOWUP_IP:
atkdisp+ded0
bf9e2ed0 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  atkdisp+ded0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atkdisp

IMAGE_NAME:  atkdisp.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  46e53977

FAILURE_BUCKET_ID:  0x8E_atkdisp+ded0

BUCKET_ID:  0x8E_atkdisp+ded0

Followup: MachineOwner
---------

This post has been edited by eclectice: Jun 15 2008, 04:57 AM
eclectice
post Jun 16 2008, 07:36 PM

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QUOTE(jassicaskylpm @ Jun 16 2008, 05:03 PM)
As for my Problem, My Pc (desktop) Auto Shut(Totally Shut Down, Yes no blue screen ) as i was browsing internet , Any Solution for this problem ?  rclxub.gif  rclxub.gif  My Pc is just Few Days Old, Shouldn't have this problem .  cry.gif  cry.gif
*
Which browser do you use?

Please give more details about your system. I could not help you with this vague problem.
eclectice
post Jun 16 2008, 09:46 PM

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Try to get the latest dump file from "C:\WINDOWS\minidump" and post it over here.

This post has been edited by eclectice: Jun 16 2008, 09:46 PM
eclectice
post Jun 16 2008, 10:01 PM

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QUOTE(jassicaskylpm @ Jun 16 2008, 09:58 PM)
Straight Away Power off same like what happen when electricity failure  sad.gif
Tried to type %systemroot%\minidump in RUN but this appear.

» Click to show Spoiler - click again to hide... «

*
Hmm, you haven't install the The Offline Crash Diagnostic tool yet...hmm, not neccessary since probably no dumps at all...

http://support.microsoft.com/kb/923800

This post has been edited by eclectice: Jun 16 2008, 10:06 PM
eclectice
post Jun 17 2008, 08:58 PM

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QUOTE(dertb @ Jun 17 2008, 03:01 AM)
can i know what minidump does?
and my pc sometimes hard to boot , dunno why... have to wait for a long time
the starting asus screen appeared, when it come to the bios place "press delete to enter setup"... then it reboot again   
the samething just keep on repeating .. i have to turn off the supply and try again... and keep trying til it success loaded winxp

and my pc just auto restarted, and i google around and found this thread in lyn
*
Hmm, I have seen this kind of symptom (boot->login->auto-restart loop). Normally, it is due to a faulty hardware. When Windows tries to load the kernel driver of the faulty hardware, it immediately triggers system restart with no memory dumping reports.
eclectice
post Jun 21 2008, 09:46 AM

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I am starting to see Windows Vista users with BSOD related to the system kernel process "ntkrpamp.exe". This process is also present on Windows system with PAE x86 motherboard support:

From MSDN:
QUOTE
The operating system image file that is installed depends on whether one or multiple processors are to be supported, and on whether Physical Address Extension (PAE) is supported. (PAE is active on systems with more than 4 GB of physical memory.). The file names on the distribution medium are as follows:

ntoskrnl.exe => Uniprocessor x86 architecture systems with 4 GB of physical memory or less.
ntkrnlpa.exe => Uniprocessor x86 architecture systems with PAE support.
ntkrnlmp.exe => Multiprocessor x86 architecture systems with 4 GB of physical memory or less.
ntkrpamp.exe => Multiprocessor x86 architecture systems with PAE support.

http://msdn.microsoft.com/en-us/library/ms792430.aspx
What is PAE?
QUOTE
In computing, Physical Address Extension (PAE) refers to a feature of x86 and x86-64 processors that allows more than 4 gigabytes (GB) of physical memory to be used in 32-bit systems, given appropriate operating system support.[1] PAE is provided by Intel Pentium Pro and above CPUs (including all later Pentium-series processors except the 400 MHz bus versions of the Pentium M), as well as by some compatible processors such as Athlon and later models from AMD.

The x86 processor hardware is augmented with additional address lines used to select the additional memory, so physical address size is increased from 32 bits to 36 bits. This increases maximum physical memory size from 4 GB to 64 GB. The 32-bit size of virtual address is not changed, so regular application software continues to use instructions with 32-bit addresses and (in a flat memory model) is limited to 4 gigabytes (GB). The operating system uses page tables to map this 4 GB address space onto the 64 GB of total memory, and the map is usually different for each process. In this way the extra memory is useful even though no single regular application can access it all simultaneously.

For application software which needs access to more than 4 GB of memory, some special mechanism may be provided by the operating system in addition to the regular PAE support. On Microsoft Windows this mechanism is called Address Windowing Extensions (AWE), while on Unix-like systems a variety of tricks are used, such as using mmap() to map regions of a file into and out of the address space as needed, none having been blessed as a standard.

http://en.wikipedia.org/wiki/Physical_Address_Extension
PAE support is only available in Windows 32-bit systems.

If you suffer this memory addressing problem related to "ntkrpamp.exe", please to the following:
QUOTE
To enable PAE, use the BCDEdit /set command to set the pae boot entry option.

Windows Server 2003 and Windows XP/2000:  To enable PAE, use the /PAE switch in the Boot.ini file. To disable PAE, use the /NOPAE switch.

http://msdn.microsoft.com/en-us/library/aa366796.aspx
It would be useful to give information about your System RAM size, Windows OS (service pack) and CPU when facing "ntkrpamp.exe" issues. This is help us to isolate the problems related to the process and RAM memory hardware. And to debuggers, please include such information when posting the debugging result report like below example:

QUOTE
Loading Dump File [C:\WINDOWS\Minidump\Mini040508-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_qfe.070719-1309
This post has been edited by eclectice: Jun 23 2008, 02:28 PM
eclectice
post Jun 21 2008, 10:27 AM

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QUOTE(brian12988 @ Jun 21 2008, 10:20 AM)
ok...

My laptop specs are
3GB RAM
Vista with Service Pack 1 32bit
and a Intel Core 2 Duo T8100(not sure but this is wat the comp says)..

if u need anymore problems....tell me..
*
Try to enable the PAE option for the time being. And report if anything happens again. This is to help isolate PAE and other memory related issues.

QUOTE
To enable PAE, use the BCDEdit /set command to set the pae boot entry option.

Windows Server 2003 and Windows XP/2000:  To enable PAE, use the /PAE switch in the Boot.ini file. To disable PAE, use the /NOPAE switch.

http://msdn.microsoft.com/en-us/library/aa366796.aspx



Click "Edit" button in the System Startup when appending the "/PAE" switch and then reboot (don't forget!) And don't try to modify other things in the boot.ini file (warning here! Otherwise, you will face problem to boot up Windows and have to go to through Recovery Console or Windows CD recovery console). It is advisable to create a boot.ini backup first.
Attached Image

This post has been edited by eclectice: Jun 21 2008, 10:38 AM
eclectice
post Jun 21 2008, 10:32 AM

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QUOTE(brian12988 @ Jun 21 2008, 10:29 AM)
ok...i had another one this morning...so i have zipped all of the minidump that i could find...

just type BCDEdit /set  in command prompt??
*
Have you tried the "/PAE" switch in boot.ini yet (and reboot after that)? Create a backup before editing boot.ini file.

This post has been edited by eclectice: Jun 21 2008, 10:38 AM
eclectice
post Jun 21 2008, 10:58 AM

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QUOTE(brian12988 @ Jun 21 2008, 10:51 AM)
yea....i managed to enable it...
*
Report if you are facing the problem again.
eclectice
post Sep 5 2008, 10:39 AM

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QUOTE(Evelyn89 @ Sep 5 2008, 12:25 AM)
I'm having this problem as indicated in this thread http://forum.lowyat.net/topic/782566
enclosed is the zipped file thingy
thx for the help!
*
There is a bug in handling the thread instruction inside lv321av.sys driver which is not properly handled. It tries to derefence a null pointer (memory location is no longer valid). Probably, due to bad thread programming, the race condition has occurred. Worst, the bug has not be solved by the device manufacturer of Logitech Orbicam used as OEM webcam in Acer laptop models. Try to see any update for this device driver.

Windows XP SP2 was released on 25 August 25 2004.
Windows XP SP3 was released on 24 March 2008.
Windows Vista SP1 was released on 4 February 2008.

Reported cases after Windows Vista SP1:

http://forum.notebookreview.com/showthread.php?t=258426

There are a few reported cases of driver problem after the that release (possibly after the SP3 update):

http://www.fixya.com/support/t539019-oribc...ng_system_crash

In a French forum, it says the person is suffering BSOD (écran bleu = bloqué sur l'écran bleu = stucked on blue screen of death) with the driver.
http://forum.telecharger.01net.com/telecha...messages-1.html

There are a few cases occurred after update from Windows XP SP1 to Windows XP2

http://forum.notebookreview.com/showthread.php?p=1284052

http://forum.notebookreview.com/archive/in...p/t-207910.html

So, this driver problem started regardless of every service pack update.


Try to get the latest Vista driver for your Orbicam from here:

http://www.windows-vista-update.com/Logite...dows-Vista.html

The given link redirects to a paid/subscribed RadarSync service.

Another link redirects to a paid/subscribed DriverZone.com

http://www.theacerguy.com/2007/04/14/orbic...-windows-vista/

So, best way is to get the latest orbicam driver for your laptop model from Acer website.

Another possible hint to the problem:

QUOTE
If some pictures are present inside “My Pictures” folders, the Orbicam application will fail to start. It seems to be a Vista issue and still needs to be fully clarified.” - from Poster no. 51
This post has been edited by eclectice: Sep 5 2008, 05:47 PM
eclectice
post Sep 5 2008, 09:17 PM

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QUOTE(dan137 @ Sep 5 2008, 03:00 PM)
cousin's computer just got BSOD..

Technical information:

*** STOP: 0x00000050 (0xDD08CA37, 0x00000008, 0xDD08CA37)

i attached the minidump.zip

Added on Aug 5 2008, 03:28pm

running on Microsoft Windows XP Pro SP3
*
the ks.sys driver used for multimedia/audio stream application (probably while running wmplayer.exe plugin in iexplore.exe) wrongly deferenced to a freed memory.

It seems that ks.sys is used by other DLLs. Probably, if you've recently upgraded from Windows XP SP2 to SP3, there are some mismatches between DLL versions causing conflicts with existing SP2 and SP3 DLLs.

This forum thread mentions that it is better to reinstall Windows XP SP3 the standalone package to solve this issue.

http://www.neowin.net/news/main/08/05/09/x...d=635637&num=24

There is also ks.sys issue with Windows Vista SP1 which has been addressed:

http://msmvps.com/blogs/donna/archive/2008...8-kb950127.aspx

This post has been edited by eclectice: Sep 5 2008, 09:19 PM
eclectice
post Sep 5 2008, 09:37 PM

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QUOTE(dan137 @ Sep 5 2008, 09:24 PM)
wow!! can u tell me what should i do next?

should i uninstall SP3 and reinstall it?

this problem also happened b4 i used SP3 which is b4 i reformat this comp..
*
It is mentioned before....since you intend to upgrade to SP3....

QUOTE
This forum thread mentions that it is better to reinstall Windows XP SP3 the standalone package to solve this issue.


This post has been edited by eclectice: Sep 5 2008, 09:38 PM
eclectice
post Sep 6 2008, 11:48 PM

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QUOTE(dan137 @ Sep 6 2008, 11:39 PM)
this problem occureed b4 i update to SP3, which is when i running on XP PRO SP2...
thought after update to SP3 it will ok...
but it still persist...i even reformat b4 update to SP3
*
Try to attack other possible vectors which do appear in your attached crash dumps: which version are you using? Is there any documented issue with service packs?
1. Windows Media Player
2. Internet Explorer

Other than that, are you using any third-party codec pack? Try to remove the pack and use the default codecs provided by Windows.

The above exercise is to isolate the problem. See any error coming or not.

This post has been edited by eclectice: Sep 6 2008, 11:49 PM
eclectice
post Oct 8 2008, 09:20 PM

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QUOTE(doom89757 @ Oct 8 2008, 01:18 PM)
In the blue screen it got say something about tcpip.sys & dunno what memory dump thing, not very sure
So I have to uninstall my AVG? Then use other antivirus instead of AVG?
Thx for the feedback, I also added the other minudump file u ask for, hope u cna verify my problem thx
I thought was my RAM problem
*
I have encountered tcpip.sys BSOD once. It happened when I had both Wifi and Ethernet active at the same time on different IP addresses while downloading a torrent. The open connections got confused with both IP addresses and triggered BSOD. I had to reinstall the network driver and it worked fine after that. Immediately, in my torrent application, I forced the IP binding to only one IP address to avoid possible TCP/IP conflict.

I think you should get the latest version of AVG. AVG free version is now limited in functionality unlike before. I believe you should get other free anti-virus that can provide a lot of functionality without restrictions like Avast!

This post has been edited by eclectice: Oct 8 2008, 09:24 PM
eclectice
post Oct 11 2008, 09:29 AM

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QUOTE(horcruxes @ Oct 10 2008, 11:40 PM)
Hi i've been having problems with BsOD

I tried solving thru ways of trouble shooting that was introduced at the 1st page.
However, to no avail.

each time i solved a BsoD error, another came.

Mind to help ?

Many thanks.
*
You have numerous INTEL_CPU_MICROCODE_ZERO in most of your minidumps, which this error is rarely documented. Try to update your BIOS to correct Intel microcode data (Intel CPU "firmware"). Or, you can try this Microsoft's hotfix to improve system realibility with your problematic Intel processor.

http://support.microsoft.com/?kbid=936357

This post has been edited by eclectice: Oct 11 2008, 09:30 AM
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post Oct 11 2008, 10:00 AM

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» Click to show Spoiler - click again to hide... «

It appears that Windows update has already applied the hotfix:
QUOTE
passed verification KB936357 on 12/4/2007 (details...)


Check for your BIOS update from your motherboard manufacturer. Use google.

This post has been edited by eclectice: Oct 11 2008, 10:00 AM
eclectice
post Oct 11 2008, 10:09 AM

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QUOTE(horcruxes @ Oct 11 2008, 10:02 AM)
mind leaving your email? 
i dont really understand...

I google-d... searching BIOS update from your motherboard manufacturer.
It turned out to be nothing but silly things.

I am sorry. im a tard
*
Sorry, I will not do that. You need to search your BIOS by yourself. I believe your motherboard is from Biostar

http://www.wimsbios.com/biosupdates/biostar.jsp
eclectice
post Oct 11 2008, 10:16 AM

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QUOTE(eclectice @ Oct 11 2008, 10:09 AM)
Sorry, I will not do that. You need to search your BIOS by yourself. I believe your motherboard is from Biostar

http://www.wimsbios.com/biosupdates/biostar.jsp
*
From your minidump history, you have suffered from INTEL_CPU_MICROCODE_ZERO since 30 Dec 2007. The hotfix KB936357 has been introduced since 4 Dec 2007. I think that hotfix is the culprit. Try to remove hotfix KB936357 from Add/Remove Program. But, don't do this yet.

I still prefer you to find the BIOS update rather than remove the hotfix.

Added on October 11, 2008, 10:18 am
QUOTE(horcruxes @ Oct 11 2008, 10:13 AM)
Okay, i went to dl that and i saw something  under mother board name  " Phoenix - Award " is missing. Do  i download it?
*
There is BIOS Agent Plus scan plugin that you can try to determine your BIOS. Try it.



This post has been edited by eclectice: Oct 11 2008, 10:19 AM
eclectice
post Oct 11 2008, 10:24 AM

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QUOTE(horcruxes @ Oct 11 2008, 10:19 AM)
So i update my BIOS which is downloading the Phoenix-Award?

Here is my BIOS update
  HOME (system summary)         
   BIOS       
   - Phoenix-Award                     Bad   Download  ( prompt me to download)

Please advice
Thanks
*
Click the Download button next to "BAD" report for your Phoenix BIOS. "Bad" here means that your BIOS is not the latest one. But, before that, confirm the properties of your Phoenix BIOS by clicking on the Phoenix link

This post has been edited by eclectice: Oct 11 2008, 10:27 AM
eclectice
post Oct 11 2008, 10:27 AM

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QUOTE(horcruxes @ Oct 11 2008, 10:26 AM)
They gave me this web https://sc.esupport.com/cart/driveragentplu...&ticket=41KJYGX

I think im required to pay, however i am just a student now.

I cannot afford to pay.

How ? =(
*
Ah, then you need to visit BIOSTAR website for your latest BIOS update.
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