[FAQ] PC auto restart/Blue Screen (BSOD), All questions go here please.
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 Sep 5 2008, 12:28 AM
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#1
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QUOTE(Evelyn89 @ Sep 5 2008, 12:25 AM) I'm having this problem as indicated in this thread http://forum.lowyat.net/topic/782566 guys..please help out..enclosed is the zipped file thingy thx for the help!  i have cramp my brain helping this little cutie from zipping the file to uploading until she manage to post it in the right place.. seeking for you guys to help interprete for her though. thanks.. |
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Sep 10 2008, 12:46 AM
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#2
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QUOTE(HIM @ Sep 10 2008, 12:42 AM) Help me pls. While i am using my computer, suddenly my lcd monitor become blank. After 4-5 second, the screen come bc but soon before i can react it turn blank agian. TS, please click on add reply rather than using the fast reply function.This happen 2-3 times then a blue screen appear. Then window automatically reboot my com. I experienced this 4 times already since yesterday. I post the problem signature here. hope someone can help After rebooting, the window recovery successful and more info is below Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6001.2.1.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: FFFFFA80051304E0 BCP2: FFFFFA6002629390 BCP3: 0000000000000000 BCP4: 000000000000000D OS Version: 6_0_6001 Service Pack: 1_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\Mini090608-01.dmp C:\Users\user\AppData\Local\Temp\WER-93616-0.sysdata.xml C:\Users\user\AppData\Local\Temp\WER7703.tmp.version.txt Some suggest me to upload my minidump file, but i am new here, may i kno how to attach my zip file into my post? Added on September 10, 2008, 12:43 ami already created a thread regarding this problem. more info can get there. http://forum.lowyat.net/index.php?showtopi...&#entry19790322 really hope someone can help me solve this problem as soon as possible then you will come to a page for you to type your reply. below the section have the attachments part. from there you browse for your zip fil, then click add this attachement and post it back here. Thanks |
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Sep 10 2008, 12:57 AM
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#3
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2,152 posts Joined: Feb 2006
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QUOTE(HIM @ Sep 10 2008, 12:53 AM) Why i get this use winzip..dun use winrar...'Upload failed. You are not permitted to upload a file with that file extension' when i want to upload the file? i already winrar it ok? |
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Sep 15 2008, 02:32 AM
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#4
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wat OS you are using?
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Sep 15 2008, 02:36 AM
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#5
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did your system experience BSOD while you using your pc?
if never experience sure wont get it. by the way.. the correct path is QUOTE %systemroot%\minidump %systemroot%\windows\minidump |
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Sep 15 2008, 11:11 AM
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#6
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did you activate your system minidump
if not... try the below QUOTE(tthm @ Sep 14 2008, 12:40 AM) Open System Properties, select Advanced system settings tab and then Startup and Recovery Settings. Under Write debugging information make sure Small memory dump (64KB) is selected. You can see the default Small dump directory: path as %SystemRoot%\Minidump. Restart your computer as instructed and continue using your computer like normal. This post has been edited by francischuahcw: Sep 15 2008, 11:12 AM |
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Sep 15 2008, 10:45 PM
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#7
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QUOTE(ezu_din @ Sep 15 2008, 09:55 PM) plz do check my minidump files.. QUOTE FAULTING_IP: the error that cause you to have BSOD is being pointed to your application+0 00000000 ?? ??? EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff) ExceptionAddress: 00000000 ExceptionCode: 80000003 (Break instruction exception) ExceptionFlags: 00000000 NumberParameters: 0 FAULTING_THREAD: 00000000 BUGCHECK_STR: HANG DEFAULT_BUCKET_ID: APPLICATION_HANG PROCESS_NAME: firefox.exe ERROR_CODE: (NTSTATUS) 0xcfffffff - <Unable to get error code text> DERIVED_WAIT_CHAIN: Dl Eid Cid WaitType -- --- ------- -------------------------- 0 fb8.fbc Handle WAIT_CHAIN_COMMAND: ~0s;k;; BLOCKING_THREAD: 00000fbc PRIMARY_PROBLEM_CLASS: APPLICATION_HANG LAST_CONTROL_TRANSFER: from 779a06a0 to 779a0f34 STACK_TEXT: 002ee66c 779a06a0 774377d4 000000b4 00000000 ntdll!KiFastSystemCallRet 002ee670 774377d4 000000b4 00000000 00000000 ntdll!NtWaitForSingleObject+0xc 002ee6e0 77437742 000000b4 ffffffff 00000000 kernel32!WaitForSingleObjectEx+0xbe 002ee6f4 6d2931d2 000000b4 ffffffff 000502c4 kernel32!WaitForSingleObject+0x12 WARNING: Stack unwind information not available. Following frames may be wrong. 002eea38 6e0ca4b4 6cf71da1 02c68a84 002eea6c xul+0x3331d2 002eea50 6cf6f8c2 002eea6c b88ba87f 00000046 mozcrt19+0x3a4b4 002eeac8 6d038d12 002eee14 b88ba86f 02c68a80 xul+0xf8c2 002eec88 6cfa65e3 00000046 00000000 002eee10 xul+0xd8d12 002eee30 775a8c32 6d1a707c 000402b0 00000004 xul+0x465e3 002eee34 6d1a707c 000402b0 00000004 002eee6c user32!NtUserDestroyWindow+0xc 002eeef4 77413549 002eef94 775f76b4 cffe72e3 xul+0x24707c 002eef9c 775b1a10 000402b0 00000016 00000001 kernel32!InternalFindAtom+0x141 002eefc8 775b1ae8 6d59fb6c 000402b0 00000016 user32!InternalCallWinProc+0x23 002ef040 775b1c03 00000000 6d59fb6c 000402b0 user32!UserCallWinProcCheckWow+0x14b 002ef09c 775b3656 00c2d198 00000016 00000001 user32!DispatchClientMessage+0xda 002ef0c4 779a0e6e 002ef0dc 00000018 002ef1cc user32!__fnDWORD+0x24 002ef0f0 775b2335 775b18f3 00040350 0000003b ntdll!KiUserCallbackDispatcher+0x2e 002ef0f4 775b18f3 00040350 0000003b 0000010c user32!NtUserMessageCall+0xc 002ef178 775b1d87 00040350 0000003b 0000010c user32!RealDefWindowProcWorker+0x6f 002ef194 775b1de4 00040350 0000003b 0000010c user32!RealDefWindowProcW+0x47 002ef1dc 775b1a10 00040350 0000003b 0000010c user32!DefWindowProcW+0x6f 002ef208 775b1ae8 6d12700a 00040350 0000003b user32!InternalCallWinProc+0x23 002ef280 775b2d6e 00000000 6d12700a 00040350 user32!UserCallWinProcCheckWow+0x14b 002ef2b0 775b2d14 6d12700a 00040350 0000003b user32!CallWindowProcAorW+0x97 002ef2d0 6cfa65fd 6d12700a 00040350 0000003b user32!CallWindowProcW+0x1b 00000000 00000000 00000000 00000000 00000000 xul+0x465fd FOLLOWUP_IP: xul+3331d2 6d2931d2 ?? ??? SYMBOL_STACK_INDEX: 4 SYMBOL_NAME: xul+3331d2 FOLLOWUP_NAME: MachineOwner MODULE_NAME: xul IMAGE_NAME: xul.dll DEBUG_FLR_IMAGE_TIMESTAMP: 486bacbc STACK_COMMAND: ~0s ; kb BUCKET_ID: HANG_xul+3331d2 FAILURE_BUCKET_ID: xul.dll!Unknown_cfffffff_APPLICATION_HANG Followup: MachineOwner --------- xul.dll refer to Mozilla Firefox dll file. uninstall and reinstallation seems not able to solve the problem. you can refer article from below link to overcome your problem http://support.mozilla.com/tiki-view_forum...72837&forumId=1 This post has been edited by francischuahcw: Sep 15 2008, 10:45 PM |
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Sep 17 2008, 12:06 AM
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#8
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QUOTE(ask8900 @ Sep 16 2008, 10:20 PM) i need help my pc Auto restat no stop Hi there, all si fu si jie i Help me thx Q  stop 0x000000c2 (0x0000007,0x00000CD4,0x02060002,0x89265718) can you get into safe mode? please upload your minidump file here C:\windows\minidump. from the above information i suspect is about BAD_POOL_CALLER. did you see any other additional information there? if yes please post it here so that easier to help you identify Thanks |
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Sep 17 2008, 07:21 PM
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#9
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QUOTE Probably caused by : dxg.sys ( dxg!bDdSecureSystemMemorySurface+51 ) Followup: MachineOwner --------- PAGE_FAULT_IN_NONPAGED_AREA (50) Invalid system memory was referenced. This cannot be protected by try-except, it must be protected by a Probe. Typically the address is just plain bad or it is pointing at freed memory. Could not read faulting driver name READ_ADDRESS: ef75bcfc FAULTING_IP: nt!MiLocateAndReserveWsle+51 80505f07 8b0c81     mov   ecx,dword ptr [ecx+eax*4] MM_INTERNAL_CODE: 2 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: DRIVER_FAULT BUGCHECK_STR: 0x50 PROCESS_NAME: Bioshock.exe TRAP_FRAME: a96d2ba8 -- (.trap 0xffffffffa96d2ba8) ErrCode = 00000000 eax=2cf31000 ebx=00080000 ecx=00001000 edx=fffff000 esi=2cece000 edi=2cf31000 eip=80615a83 esp=a96d2c1c ebp=a96d2c24 iopl=0     nv up ei ng nz na pe cy cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000       efl=00010287 nt!ProbeForWrite+0x39: 80615a83 8a06      mov   al,byte ptr [esi]     ds:0023:2cece000=?? Resetting default scope LAST_CONTROL_TRANSFER: from 80520971 to 80505f07 STACK_TEXT: a96d2b38 80520971 c0883cfc 2cece000 2cece000 nt!MiLocateAndReserveWsle+0x51 a96d2b90 80544578 81c53784 2cece000 80000000 nt!MmAccessFault+0xfaf a96d2b90 80615a83 81c53784 2cece000 80000000 nt!KiTrap0E+0xd0 a96d2c24 bf004e51 2ceb0040 00080000 00000004 nt!ProbeForWrite+0x39 a96d2c5c bf00b771 e68fb9d8 a96d2d64 0052f52c dxg!bDdSecureSystemMemorySurface+0x51 a96d2d44 8054161c 0d200003 00000000 2796df78 dxg!DxDdCreateSurfaceObject+0xbd a96d2d44 7c90e4f4 0d200003 00000000 2796df78 nt!KiFastCallEntry+0xfc WARNING: Frame IP not in any known module. Following frames may be wrong. 0052f54c 00000000 00000000 00000000 00000000 0x7c90e4f4 STACK_COMMAND: kb FOLLOWUP_IP: dxg!bDdSecureSystemMemorySurface+51 bf004e51 834dfcff    or   dword ptr [ebp-4],0FFFFFFFFh SYMBOL_STACK_INDEX: 4 SYMBOL_NAME: dxg!bDdSecureSystemMemorySurface+51 FOLLOWUP_NAME: MachineOwner MODULE_NAME: dxg IMAGE_NAME: dxg.sys DEBUG_FLR_IMAGE_TIMESTAMP: 48025323 FAILURE_BUCKET_ID: 0x50_dxg!bDdSecureSystemMemorySurface+51 BUCKET_ID: 0x50_dxg!bDdSecureSystemMemorySurface+51 Followup: MachineOwner --------- Please make sure that your DirectX driver is not corrupted. you can try install the latest version for it. Another factor that can cause to this faulty is the overheat issue. Based on the condition that you experience this BSOD is most probably because of overheat issue but please do check your dx driver. Thanks This post has been edited by francischuahcw: Sep 17 2008, 07:25 PM |
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Sep 17 2008, 11:52 PM
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#10
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Your ati system files seems to be corrupted too. quite a number of corruption that you encounter.
I think your motherboard generally is very unstable already so that the file cannot be run properly. you have take out the faulty ram and leave with a healthy ram to run the system? i might suspect your Hdd is unstable too. did you run CHKDSK for disc scan? |
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Sep 19 2008, 07:34 PM
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#11
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Hi there,
Your concern noted. I have download your file and debug is on the way. Will upload and let you know the result once available. Kindly be patient. Added on September 19, 2008, 8:14 pm QUOTE Debugging Details: Hi there,------------------ GetPointerFromAddress: unable to read from 8256a6d8 Unable to read MiSystemVaType memory at 8254b2e0 POOL_ADDRESS: GetPointerFromAddress: unable to read from 8256a6d8 Unable to read MiSystemVaType memory at 8254b2e0 861e7a10 BUGCHECK_STR: 0xc2_7 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: BitComet.exe CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from 82522c2c to 824f96d9 STACK_TEXT: 9751a29c 82522c2c 000000c2 00000007 0000110b nt!KeBugCheckEx+0x1e 9751a310 88483370 861e7a10 00000000 00000000 nt!ExFreePoolWithTag+0x17f 9751a320 8f9cee9e 861e7a10 00000000 00000000 ndis!NdisFreeMemory+0x16 WARNING: Stack unwind information not available. Following frames may be wrong. 00000000 00000000 00000000 00000000 00000000 klim6+0x1e9e STACK_COMMAND: kb FOLLOWUP_IP: klim6+1e9e 8f9cee9e ?? ??? SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: klim6+1e9e FOLLOWUP_NAME: MachineOwner MODULE_NAME: klim6 IMAGE_NAME: klim6.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4874caf9 FAILURE_BUCKET_ID: 0xc2_7_klim6+1e9e BUCKET_ID: 0xc2_7_klim6+1e9e Followup: MachineOwner --------- the result above shows the main reason that causes you to experience BSOD is the system file klim6.sys which refers to Kaspersky Lab Intermediate Network Driver. the location for it is \SystemRoot\system32\DRIVERS\klim6.sys some reference at the link below http://www.runscanner.net/filelibrary/klim6.sys.html http://forums.techguy.org/windows-vista/70...eath-blues.html therefore suggestion is to remove your Kaspersky antivirus 6.0 which is not compatible with your Vista Window. You can get Kaspersky 2009 as available in the Garage Sales section which are compatible to Vista. Thanks This post has been edited by francischuahcw: Sep 19 2008, 08:14 PM |
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Sep 19 2008, 10:19 PM
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#12
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QUOTE i am using kaspersky 2009. bought from garage sale. any other possility ? should i remove it and try other antivirus ? Hi there, that minidump is dated 18 September, Below minidump is on 16 September. » Click to show Spoiler - click again to hide... « I would suggest that you uninstall your Kaspersky antivirus and see hows ur pc going. Do feedback here in few days time after you uninstall your kaspersky. Thanks Added on September 19, 2008, 10:31 pm QUOTE(sunmenghao @ Sep 19 2008, 09:52 PM) Hi!  Last 3 days I bought new GC. Already install it. PC turn on okay. Yesterday I bought 1GB RAM. PC also turn on okay. But last night while watching movie (about 6 hours my PC is on) suddenly BSOD come out. Its not auto restart. Its stay BSOD. I read and its said software/hardware not install properly. Appear this: STOP: 0xC000007F Then I shutdown my PC. This morning I turn on my PC back. The BSOD come out again. The same messege appear. I tried to debug but there is no minidump created.  Q: Do I really need to format my PC? Is there other way?  Hi there, wat OS you are using? Make sure that your minidump function is enabled. This post has been edited by francischuahcw: Sep 19 2008, 10:34 PM |
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Sep 20 2008, 01:59 AM
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#13
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QUOTE(sunmenghao @ Sep 20 2008, 01:48 AM) Windows XP Professional 32-bit Hi there, go to my computer, right click properties, then go to advanced tab, click the Settings button on startup and recovery,Yup. My minidump are enable already. I have search in WINDOWS folder & RUN %systemroot%\minidump but still minidump files not found then make sure that the write debugging information is set to small dump 64KB. make sure the path is correctly set for the minidump folder. C:\Windows\minidump Once this is done, whenever you encounter BSOD, the dump file will be there. but bear in mind that previous BSOD are not recorded. You shall wait for future BSOD and then look into that folder if any. Please check System Log in Event Viewer and post what is there here. Thanks ADD: I have make some google on your issue and i found that below linked issue is quite similar to you http://forums.kustompcs.co.uk/archive/index.php/t-3836.html you can have a read on it. Did you enabled your system restore? If yes, i think that the installation of your new gc to your pc is causing this trouble as in your restore point, this gc driver and utilities had not yet exist and therefore it shuts down when processing the restore point. Please set a new system restore point for your new GC to be written into it. Thanks This post has been edited by francischuahcw: Sep 20 2008, 02:12 AM |
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Sep 20 2008, 02:16 AM
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#14
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QUOTE(sunmenghao @ Sep 20 2008, 01:48 AM) Windows XP Professional 32-bit MACHINE_CHECK_EXCEPTION,Yup. My minidump are enable already. I have search in WINDOWS folder & RUN %systemroot%\minidump but still minidump files not found EDIT: BSOD happened again But now appear: A problem has been detected and Windows has been shut down to prevent damage to your computer. MACHINE_CHECK_EXCEPTION Technical information: *** STOP: 0x0000009C (0x00000004, 0x80546DF0, 0xB2000000, 0x00070F0F)   refers here http://en.wikipedia.org/wiki/Machine_Check_Exception http://forums.nvidia.com/lofiversion/index.php?t17514.html are you using NVIDIA GC? Does your latest BSOD in the minidump file already? This post has been edited by francischuahcw: Sep 20 2008, 02:18 AM |
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Sep 20 2008, 02:26 AM
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#15
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http://www.windowsbbs.com/windows-xp/61745..._exception.html
http://www.techspot.com/vb/topic48052.html Attach above link for your reference, Please go through. If BSOD happens again, check your minidump folder and upload it here. Thanks |
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Sep 20 2008, 09:40 PM
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#16
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QUOTE(sunmenghao @ Sep 20 2008, 01:13 PM) BSOD happened again this afternoon. Hi there, (after 2 hours on)Situation: Last nite I took out all items in my PC then plug in back everything except for my external HDD. I turn on my PC at 10am this morning. All okay untill I plug in my 160GB WD external HDD. External HDD AutoPlay then Windows delay msg come out. Then BSOD come out. (Same msg like last nite) » Click to show Spoiler - click again to hide... « Picture 1 Picture 2 And yet no minidump folder/files found  Picture 3 Picture 4 Power supply not enough? Before i changed new GC and added 1GB RAM everything okay. Even can connect 2 more external HDD  at the Startup and Recovery bar there, please untick "automatic restart" You can go through some reading at the link below. http://www.windowsbbs.com/windows-xp/61745..._exception.html http://www.techspot.com/vb/topic48052.html i suspect it should be hardware failure that causes your BSOD, it might be PSU issue or HDD issue and little posibility Mobo Issue. Btw, please do untick the automatic restart, if BSOD persist, try go to the minidump folder and look around. Thanks |
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Sep 23 2008, 11:01 AM
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#17
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Hi there,
this is your BSOD analysis for today 230908 » Click to show Spoiler - click again to hide... « From the analysis it shows that the reason that caused your BSOD will be due to your memory corruption. Therefore, kindly remove your RAM from your system and test it one by one if you are have more than one RAM. Try use a rubber to rub the goldplate area and try again to check whether the problem repeats. If same BSOD continues, the recommendation is that you change your RAM. The same results goes to those minidump from the 220908 Thanks |
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Sep 25 2008, 01:09 PM
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#18
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Hi there.
The error you encounter is IP_MISALIGNED which is much related to hardware issue. It might be your ram that is causing trouble again Please refer below link for guide. http://www.techspot.com/vb/all/windows/t-3...Help-Meeee.html » Click to show Spoiler - click again to hide... « How many ram you have? i know that you already take out one. But it might be your ram slot that is having problem. try to switch the ram slot. As for your ram, try use a rubber to rub the gold plate area and try it back again. Thanks |
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Sep 30 2008, 10:52 AM
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#19
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try update your sound card driver to the latest driver.
Or maybe you can ask at Game Hideout and check whether other ppl is having the same problem as you. Edit: some other forumers has update the same issue as yours now. You can follow up from below link. http://forum.lowyat.net/topic/772711 i think your problem should have related to some bug with DoTa. This post has been edited by francischuahcw: Sep 30 2008, 12:44 PM |
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Oct 1 2008, 04:53 PM
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#20
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QUOTE(Kyoukei Posted Yesterday @ 08:03 PM ) Can help me see my minidump what the problem it is.. Hi there,, are you having your pc to run your system using virtual system such as virtual box?the error you are having there is intelppm.sys which is much related to virtual pc operation. Source: http://blogs.msdn.com/virtual_pc_guy/archi.../24/484461.aspx QUOTE(wadever Posted Today @ 09:47 AM ) uhh.. Need some help here. Hi there, your BSOD presented this UNEXPECTED_KERNEL_MODE_TRAP_M with an error on win32k.sysBSOD popping out once in a while when I exit Ragnarok Online. attached 3 MiniDump files. You have been experiencing the same issue twice. Did you recently add any new hardware to your pc such as RAM? there are only two possibilities that create this error either is your RAM or your Vista is having problem with Ragnarok Online. Sources: http://www.d-a-l.com/help/windows-xp-help/...rts-powers.html http://forums.hardwarelogic.com/f36/blue-s...k-sys-7143.html http://www.techspot.com/vb/all/windows/t-3...ebootshelp.html http://www.osronline.com/DDKx/ddtools/bccodes_0ug7.htm QUOTE(duncan880409 Posted Today @ 03:19 PM) my computer have 4 minidump in 1 day, safemode no BSOD, only normal I wish to know your rig specification. Please list it down for me. Your BSOD reason is KMODE_EXCEPTION_NOT_HANDLED which the main file crash is ntkrnl.exe which are processing drivers Source: http://forums.pcper.com/showthread.php?t=447852 Thanks |
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