Forumer you are complaining against: Qingyi

Item being sold/bought: miband 2pcs

Original thread link:

Date of transaction: 28/9/14, received from dpe express ob 30/10/14

Details of the complaint : when i opened the parcel, one miband was missing. Called qingyi, she doesnt want to accountable for it. I her higher renmenbi currency rate of 1.75 instead of usual 1.9. I also paid rm30 extra for sensitive items according to her. At the end, item sent to me was just 1 pc instead of 2pcs. I clarified with her whether she will replace the missing miband to me, she said no.

This post has been edited by suntzulee: Nov 2 2014, 07:40 PM

On the parcel got state how many items inside?
She also not willing to refund?

Hi,

Please allow me to explain clearly.

1. I am a taobao agent, and not selling items. The service I provide is helping you to order from China seller, and China seller will send the items to China warehouse. Then China warehouse will send the item directly to the buyer without going through me.

2. Received payment from suntzulee on 28/9/2014, for 3pcs of Pre-order midband, RM146.9+estimated 1KG RM10+sensitive charge RM20=RM176.9, for taobao item link as below:
http://item.taobao.com/item.htm?spm=a1z09....&_u=1r5g9j5b1ba
Link provided by suntzulee and according to taobao service post (with rate & charges published), he agree on the cost & made the payment to me to proceed order.
He knew that was pre-order items.

3. Till mid of Oct, seller not sending out yet. Informed to suntzulee for this situation and ask him to provide bank account to refund to him.

4. On 16/Oct, suntzulee asked to source from sellers with on hand stock available, I replied with 2 links & not recommend any, just suggestion since he asked me to source.

5. On 17/Oct, suntzelee asked to purchase from below seller.
http://detail.tmall.com/item.htm?spm=a1z0d...&id=40977691366
2pcs

6. I replied with quotation saying current rate is different but will follow old rate & have to apply new shipping sensitive charging rate.

7. Suntzelee agreed, and asked me to proceed order.

8. Packing & shipped on 20/10, 0.52KG 0.52kg RM10+30=40 Paid RM40. Balance of RM12.3 transferred back to his account Maybank current Acc 512361056623@lee Kuan Meng with transaction detail provided to him.

9. On 30/10 night around 10pm, he called and said out of 2 pcs of miband, one of it missing, empty box. [This is very important]I didn't say a word stated that this is nothing to do with me, I told him to keep all the packaging and items, take photo and submit to me as proof to rectify to china warehouse, china DPE to further check on this issue. I will follow up for this case.

9. On 31/10, with all the photo provided, china warehouse asked to provide photo with weight, to assist further on checking the problem parcel. I whatsapp suntzulee.

10. On 1/11 morning, suntzulee replied can't provide photo with weight, cant get a weighing machine, neither him or friends, all do not have a weighing machine. He asked to me answer If I am going to replace him a miband, I replied need his assistance to provide the photo for me to do my part to follow up with china warehouse & china DPE. He rejected & insist to report here.

Please refer all the print screen.

Order on 10/17 for 2 miband, paid to china seller.


Quotation provided


He agreed the cost & charges


Tracking provided and balance return to his maybank account


He received parcel - Kangaroo tracking & DPE tracking



Whatapps print screen (1)- rejected to provide weight photo & insist for report in lowyat & refuse to communicate




This post has been edited by Qingyi: Nov 1 2014, 03:42 PM

Whatapps print screen (2)- rejected to provide weight photo & insist for report in lowyat & refuse to communicate



Photo provided on 30/10 around 10pm








02/11 - Received your photo (with weight) on 14:01 Sunday, China warehouse/DPE is not working, will forward the photo and get them to check. They will only process my supporting documents on Monday working time.


04/11 - China DPE replied: Kangaroo's feedback to them there was weight variance 0.52KG (DPE shipped out from China) & 0.48KG (Kangaroo received the parcel).
China DPE had submitted all the relevant documents and photo to Malaysia Kangaroo to check on the issue, Kangaroo need time to check & they will reply to DPE.

07/11 - China DPE replied: Kangaroo still checking on the weight variance and item missing issue, pending for reply to China DPE. China DPE informed, within 20+- working days Kangaroo need to provide a final reply.

01/12 - China DPE replied: On 01/12 proceed to claim for the lost. Estimated compensation amount will be informed later and according to DPE, it is going to take about 14 working days+- to complete the claiming process.

25/12 - Compensation completed, amount claimed RMB109. RMB109/1.75=RM62.3 transferred to his account.


This post has been edited by Qingyi: Dec 25 2014, 03:01 AM

You asked me to weigh the parcel with missing item in photo. I told you clearly I don't have the machines unless I buy one. Then u said without the photo of it, u cannot do anything. You kept on saying u will not give me a replacement for it whereas I paid you the money. I don't know what person you are for not having accountability on this issue???

I paid the money directly to you, regardless how you source the item or how's your modus operandi, you need to bear the cost & responsibility & not just wash hand by saying u r just an agent. Pls note I paid the money to you & not somebody else....

Hi,



I am a taobao agent, and not selling items.
You paid to me, and I did provide the proof of payment & order, paid to seller that you choose.

You may refer to print screen, you found me there & there are terms and regulations for Taobao purchasing services & Notes when receiving parcels.

By the time you told me this incident, I did my soonest responses & now all the items are with you, only you can do it to weigh the items and provide me the photo, for me to proceed the investigation with China warehouse & DPE.

I did not wash hand, I am still waiting for your cooperation to provide photo with weight, to proceed for next step.

I am taobao agent only, helping to purchase, not selling you the miband.
Parcel lost/item lost is an unforeseen incident and I am trying as best as I can to help solving this.

Tough business...small transaction, so many problems...glad i am no taobao agent..later i tar-pau-ed. LOL.

It's a bit wrong to label One as a cheater and scammer until the alleged is proven guilty. At least qingyi comes out to hell and try to solve the problem. As a Customer, you have to read the terms and Conditions and then again not all fault is at the agent.

You go to a shop and buy a faulty phone from a sealed box, shop fault or phone company fault? Weight machine, go borrow from neighbour sure got la.

I don't have the weighing machine...how many times I need to repeat myself???? So without it, meaning you will not help me in other means to get back my missing item?

im sure there something wrong before reaching MY
TS juz try to weight on a weighting machine im sure those chinese medicine shop gt that u may ask help from them
i've deal with qingyi b4, trusted agent
hope TS can solve this problem soon

Go to any Post Office (Poslaju), Skynet or go back to Kangaroo Express and tell them you wanted to ship.
Then they will weight for you. Ask nicely or pretend wanted to shipped then cancel.
From your reply I think asking nicely is too hard for you. If it were me, I wont even bother with you. Earning peanuts yet want the to be spoonfed

Hi,

From our forumer's suggestion, you may try the ways suggested to check on the weight.

I will still try to get China side to follow up on this! Please understand if with all the documents/proof needed provide to them, it will be more efficient & that will be their part of job to carry out the investigation and reply to us!

If DPE/warehouse are responsible on this issue, we can appeal and claim.
If due to custom took it, this is the most unfortunate outcome.
Anyway regardless of the outcome possibilities, these are steps to proceed, and I WILL FOLLOW UP THIS CASE.

PLEASE CHANGE YOUR TITLE, You have no evidence saying I am scammer/cheater, or warn others to stop dealing with me!
I am trying to help, but you are trying to ruin my reputation and credibility.

Please be fair!

I have to agree with this point as I also did the same but with MailBoxes store. They will weigh for me and give me options to use which courier (each has different price depending on weight and destination).

Done so many times, they never charge.

Though for poslaju, sometimes they use volumetric weight calculation

TS, 1.75 rate u paid included the agent commision rate.
1.9 rate u stated does not include 10% agent commision yet.
if u calculate and compare it is about the same, not much difference.

sensitive fee is common practice required to ship certain category of product for every agent.
i believe you have understood all terms and condition before placing order.

agent only work as a medium to order and ship product for us from china, thats why we pay them commision.

if anything bad happen during the process best is to sort it out nicely with mutual understanding, forcing and pushing is not the best way.

i have been dealing with her for sometime, she is among the best one that provide the service.

I have personally dealt with QingYi many times.Liked her service a lot.

She has helped me solve several issues without hassle.

Sorry to imterupt. But ive been dealing with qingyi for countless times. Ive encountered several problem with my orders too and qingyi did help me to solve the problem.

All you need is to give COOPERATION

you must also understand, qingyi is not a seller, she is just a middle person tfor you to buy things from taobao, hence the rates are 1.75 instead of 1.9. You need to pay for her service ya. Theres nothing free in this world yo!. And since the parcel is not with qingyi, she cant help to solve the problem unless YOU give her your cooperation.

Even until this point, she is still trying to help you which i dont think a scammer And a cheater would do.

I second that! thumbs:

TS you know what a taoboa agent is right? a middle man, woman in this case , I still trust on Qingyi what ever she request just provide it to her in order to speed up the process, as you know when buying from taobao you bound to get scam by the seller no Qingyi she just arranging the purchase you yourself agree and requested by you,

on side note she a trusted and honest seller, she just helped me recover rm2400 from taobao, seller sent me fake products she did her best helping me out and getting my money back

so whatever she need feom you for the dispute process just give it to her

Bro, where do you stay? If you stay near Gombak area, I'll be glad to help you with the weighing machine. Just come to my place bring all the stuff and we will weight it.

Dealt with Qingyi before on a bloody big bicycle bought from Taobao through sea, everything arrived safely other than the box being ripped but still the bicycle was not damaged when it reached here.

Trusted seller, spent about 1k on the bike and rm200 for the sea freight cuz the bicycle was heavy. Still, it arrived safely

She's just a middle woman, not a seller, and her terms edy say that its your own responsibility, so pretty much you cant do anything.

If your a seller, you sent a parcel to your customer and they receive it broken or lost, then you'll need to be responsible for.



This post has been edited by Memories_Fallen: Nov 1 2014, 10:15 PM